CORONAVIRUS SERVICE UPDATE - Normal Service (01/11/20) • Click for Details As an essential business, we will continue to remain OPEN in-store and on-line from 5th November as usual.
Over 10,000 items in our stock ready for same day dispatch! FREE delivery for most orders over £99* (*Excludes heavy or oversize items)
We accept Visa, MasterCard, Delta, Maestro and Switch and PayPal as methods of payment. Alternative methods offline are also available by cheque.
What is Sage Pay and 3D Secure?
We have introduced Sage Pay as an additional safeguard to protect both our customers and ourselves against credit card fraud.
What are Verified by Visa and MasterCard SecureCode (3D Secure)?
Verified by Visa and MasterCard SecureCode (3D Secure) are the latest fraud prevention initiatives launched by Visa and MasterCard. Full details can be found from your card issuer.
3D Secure works in a similar way to Chip and Pin, by asking you to enter a unique password in order to complete your online order.
How does Sage Pay work?
1. You select the goods you wish to purchase from our website and enter your order and delivery details.
2. Your credit card details are captured securely by Sage Pay.
3. You will be prompted to enter your Verified by Visa or MasterCard Secure Code (3D Secure) password on your card issuer's page.
4. Our bank sends the credit card details to your card issuer who authorises or declines the transaction.
5. Our bank then sends the transaction results back to Sage Pay.
6. Sage Pay sends the authorisation results to us and to you to confirm the results of the transaction.
How does Verified by Visa and MasterCard SecureCode work?
You will be given the option to register your cards and/or verify your transaction, when purchasing from us. Once the you have entered your card details on Sage Pay’s hosted payment page you will be prompted (on the confirmation page) to register your card for 3D Secure (if you have yet to do so) or proceed with the transaction and enter the pin number you have set up for online transactions.
D&M Tools - Alternative Payment Methods
Whilst we can assure you that paying by credit card on our website is extremely safe, we understand that some people are hesitant to provide their credit card details over the internet. With this in mind, we provide various alternative payment options which still give you all the benefits of ordering online.
PayPal
You can use your PayPal ccount to securely pay for your goods on our website, simply click the PayPal option at the Payment stage of your order. If you don't have a PayPal account you can set one up here: www.paypal.com
Order On-Line & Collect In Store & Pay
If you would like to pay by credit card, but you do not want to supply your credit card details over the internet, we offer you the option of completing the order as normal through the website, then call in store to collect your order and pay.
BACS Payments
For larger high value orders, we are happy to accept a BACS payments direct in to our bank account. For more details on this option please call our customer services number.
How?
Select the goods you wish to purchase, by clicking the 'ADD' button next to each item, this will add the item to 'Your Basket', then click on 'YOUR BASKET' at the top of the page. Follow the on-screen instructions up to the point where you are asked for credit card details.
On this screen there is a button labelled 'Give Credit Card Details Over Phone'. Checking this button will enter 'PHONE' into the card number box and allow you to complete the order without entering credit card details. Then simply call 020 8892 3813 and we will take your card details over the phone.
Paying By Cheque.
If you would like to pay for your order by cheque, you may complete the order as normal and then post a cheque to us.
Your goods will be sent out when your cheque has cleared. (Alternatively you can opt to transfer payment direct in to our bank account (details on request))
This would be a faster option if waiting for the cheque to clear is a problem.
(Note: From December 1st 2007 cheques can no longer be used instore to purchase goods)
How?
Select the goods you wish to purchase, and click on 'YOUR BASKET' at the top of the page. Follow the on-screen instructions up to the point where you are asked for Payment Details. On this screen check the button labelled 'Pay by Cheque'.
When you have completed the order, simply send your cheque to the following address:
D&M Tools, 73-81 Heath Road, Twickenham, Middlesex, TW1 4AW, Cheques made payable to: D&M Tools Ltd
IN ORDER TO PREVENT FRAUD ALL FIRST TIME ORDERS PAID FOR
BY CREDIT/DEBIT CARDS WHICH DO NOT USE 3D-SECURE PAYMENT*
WILL ONLY BE DELIVERED TO THE CARDHOLDERS BILLING ADDRESS
ALL ORDERS ARE SENT VIA COURIER AND
A SIGNATURE IS REQUIRED FOR ALL DELIVERIES,
GOODS CANNOT BE LEFT UNSIGNED FOR
* Verified by Visa or MasterCard SecureCode and subject to conditions
SPECIAL ARRANGEMENTS CAN BE MADE BY CALLING 020 8892 3813
BAND 1 Up to 3 Working Days Up to 25Kg Maximum single item.
UK Mainland Only
Isle of Wight
See BAND 3
BAND 2 Next Working Day
Mon-Fri on orders placed
Mon-Fri by 3pm
UK Mainland only (some remote areas excluded) Up to 25Kg
BAND 3
Up to 3 Working Days
Isle of Wight (Via DPD)
Up to 30kg Max and 1m maximum in length
Orders Under £99
Reduced To £5.95
Reduced To £8.95
Reduced To £5.95
Orders Over £99
see weight restrictions
FREE
£4.95
Now FREE
BAND 4 Offshore Islands
2-3 Days Approx
Isle of Man, Isles of Scilly, Orkney etc Up to 10Kg in a single parcel
Over 10kg and upto 30kg on request
BAND 5 & 11 Saturday and Sunday delivery Delivery up to 6pm generally.
UK mainland only (some remote areas excluded)
NOT GUARANTEED Up to 25Kg
Over 25Kg or over 1 metre price on request
BAND 6 Northern Ireland 3-4 Days up to 25Kg Single Item
Over 25Kg price on request
Orders Under £99
£21
£19
NA
Orders Over £99
see weight restrictions
£18
£15
1-10Kg £18
10-25Kg £30
BAND 7 Southern Ireland
3-4 Days up to 25Kg Single Item Over 25Kg price on request. Due to changes by the carriers, POA
BAND 8 Pallet deliveries
large or heavy items up to 150Kg most UK Mainland deliveries (some remote areas excluded)
BAND 9 Tail Lift Deliveries
Where required up to 150Kg (some remote areas excluded)
Orders Under £99
NA
NA
NA
Orders Over £99
Price on application
£20-£40 per pallet
£40+
If a tail lift is required for Band 8, an additional £20 is charged Carriage rates may change without prior notice and are dependent on carriers Please Note Some items may require special delivery that are not covered by our general carriage rates and will be quoted before the order is processed.
All items quoted in carriage band 1 to 7 are per shipment parcel or up to 25Kg unless stated and are subject to stock and availability.
Size may cause certain rates to alter and will be advised before the order is processed.
Please note none of the delivery schedules are guaranteed, see Terms & Conditions for more detail. Band 8 and 9 heavy items will require the recipient to make arrangements to take delivery of the goods.
For the majority of our deliveries, our customers are provided with a one-hour delivery window, notified by text and email, so you don't have to wait in all day.
If you wish to reschedule, you can:
Select an alternative delivery date
Opt for delivery to a nominated neighbour
Have the parcel left in a specified safe place
Collect the parcel from your local depot
Heavy or oversize parcels are despatched via TNT, who currently do not offer a notification service..
All prices quoted are calculated at 20% VAT unless stated. To the best of our knowledge all prices are correct at the time of issue. D&M Tools cannot be held liable for any inaccuracies found on this website. We reserve the right to change prices without prior notification in line with any manufacturer's price increases.
Please note that prices shown on our website may differ from other publications and may be only available for on line purchasing.
Occasionally, an error may occur and goods may be either incorrectly priced or described in which case the Company will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. The Company reserve the right to correct any errors from time to time. The Company will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If the Company are unable to contact you or you do not wish to continue with the order at the correct price or correct description, the Company will cancel your order and refund the price you have paid.
A green tick indicates that the item is currently in stock in our warehouse and available for despatch or Click & Collect* from our Twickenham Superstore.
Please note: In the unlikely event that the item is over-sold or becomes unavailable whilst in your basket or during your check-out process, we will notify you either by telephone or email at the earliest opportunity (during trading hours 8.30am-5.30pm Mon-Sat)
* Some items, including large machinery are kept off-site and will not be available for same day collection. You will be notified by phone or email when item is available for collection.
The Direct Delivery from Manufacturer icon indicates that the item is currently held off site by the manufacturer and will be despatched direct from the manufacturer. It will not be available for same day collection. You will be notified by phone or email when item is available for collection.
Please note: In the unlikely event that the item is over-sold or becomes unavailable whilst in your basket or during your check-out process, we will notify you either by telephone or email at the earliest opportunity (during trading hours 8.30am-5.30pm Mon-Sat)
The clock icon indicates that the product is usually available for despatch or Click & Collect from our Twickenham Superstore within 24-48 hours.
The calendar icon indicates that the product is usually available for despatch or Click & Collect from our Twickenham Superstore typically within 2-5 working days or less, depending on the specific item.
If you would like more specific information please contact us on sales@dm-tools.co.uk or telephone: 020 8892 3813.
You will be notified by our sales team of a more accurate delivery date at the earliest opportunity when you place the order.
If an item is out of stock click on this item you will be requested for your email and we will then email you as soon as the item comes back into stock.
You may also contact us directly on sales@dm-tools.co.uk or by phone on 020 8892 3813 to check when the item is expected back in stock
We take great care to insure that any personal detail you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption. All personal information is held on a secure server and will not be used in any way without your express permission. For further details see our Privacy Policy.
In order to process your order and to provide you with details of that order at a later stage we do need to collect and retain only the information we require to enable us to carry out our obligations to you. Under no circumstances shall we share your details with any third party for use as marketing. We will only share detail with parties carrying out work on our behalf to complete your order. When you place your order we collect the following information:
Your E-Mail Address
Day Time and Home Telephone Numbers
Home Address and Post Code
Delivery Address, Postcode and Telephone Number
Password
Your Credit Card Details i.e. Credit Card Type, Number, Expiry Date, Security Number etc (See Security information above)
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access. The person responsible for privacy matters is Mr Paul Dowding.
Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at: enquiries@dm-tools.co.uk
Ordering is simple, either browse or search for a product and then select the quantity required then click 'ADD' this will add the item to 'YOUR BASKET'
To view any items already selected in `YOUR BASKET` you can simply point your mouse at the `YOUR BASKET` located at the top of any page. Within the viewing area it is possible to remove items one at a time.
Purchase your goods by clicking on the `CHECKOUT` button in the pop up window. This will take you to our Secure Ordering System area, where you can either 'LOG IN' or 'CREATE ACCOUNT'. For delivery times please refer to the `Carriage Rates`
To look through our product categories start by clicking on the appropriate one that covers the general range i.e. Power Tools for Angle Grinders etc, a number of sub-categories will then appear. Carry on through the categories until you have found the products you are looking for. As you browse the categories, you can go back to previous categories using the Navigation History links along the top of the page.
On the item page you can specify the quantity of items you wish to purchase, view a larger image of the item itself (by clicking on the image), additional detail, and specifications, as well factsheets, product reviews, and videos if available as well as relevant accessories you may wish to purchase. There are also links to categories in which similar products may be found.
When viewing items in Power Tools and Machinery a handy specification chart (Comparison Table button) is available comparing vital information on the product selected and others that are similar to help you.
You may also view products detailed in our Mail Order Catalogue either by entering the Stock Code in the Search Box or by the Catalogue Page number of the current Catalogue which will list everything on that page with the latest offers and deals available!
We hope you find that some of these additional search and information features useful when navigating around our site.
Once your order has been submitted your order confirmation will confirm your order. Please print this out and keep a copy for your records.
We will acknowledge receipt of your order by E-Mail detailing your order, date and time received.
When you receive your item should the parcel be visibly damaged please ensure that you write ‘damaged’ alongside your signature when signing for the goods. All damage to items must then be reported to us by email, letter or telephone, within 24 hours where possible.
Customers are advised that heavy items will require the recipient to make the necessary arrangements to take delivery of the goods, the carrier will only deliver to the address instructed.
Under the Waste Battery Regulations, D&M Tools are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises at 73-81 Heath Road, Twickenham, Middlesex TW1 4AW, in person (please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
D&M Tools are passionate about tools. As one of the largest and longest established independent tool retailers in the UK we supply professional power tools, hand tools, machinery and accessories .
We stock a huge range of power tools including cordless drills, cordless saws, cordless combi drills, cordless screwdrivers as well as routers and angle grinders.
Our machinery range includes, lathes, bandsaws, table saws, spindle moulders, planers and thicknessers and pillar drills as well as dust extractors, welders and water pumps.
D&M Tools also offer a huge range of hand tools and accessories from Irwin,Stanley,Bahcoand many more including hammers, screwdrivers, hand saws, clamps, spanners, chisels and wrenches.
We also stock an extensive selection of clothing and workwear including trousers, jackets, sweatshirts, hoodies, T-shirts, socks and footwear from top brand Snickers, Dickies, Apache and DeWalt
Great brands, Great deals and Great range backed up with our famous D&M service, why shop anywhere else?
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