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Over 10,000 items in our stock ready for same day dispatch!
 Or 'Click & Collect' from our Twickenham Superstore



At D&M Tools we pride ourselves in the service we offer to our customers
- but don't just take our word for it... here are a selection of comments we have received.

If you would like to send us your comments please email

The reviews below are those that have been sent to us direct by satisfied customers. Thank you to all who have taken the time to email us, we really appreciate receiving your feedback:
2024 | Jan 2024 | Feb 2024 | Mar 2024
2023 | Jan 2023 | Feb 2023 | Mar 2023 | May 2023 | June 2023 | July 2023 | Aug 2023 | Sep 2023 | Oct 2023 | Nov 2023 | Dec 2023 
2022 | Jan 2022 | Feb 2022 | Mar 2022 | Apr 2022 | June 2022 | July 2022 | Aug 2022 | Sept 2022 | Oct /Nov 2022 | Dec 2022
2021 | Jan 2021 | Feb 2021 | March 2021 | April 2021 | May 2021 | June 2021 | July 2021 | August 2021 | Sept 2021 | Oct 2021 | Nov 2021 | Dec 2021
2020 | Jan 2020 | Feb 2020 | March 2020 | April 2020 | May 2020 | June 2020 | July 2020 | August 2020 | Sept 2020 | Oct 2020 | Nov 2020 | Dec 2020 

Archived reviews 2017-2019 Click Here
Archived reviews 2014-2016 Click Here
Archived reviews (pre 2014) Click Here

"Excellent service,  from placing my order to delivery, absolutely brilliant service."
Paul Tippett (Apr '24)

"The above drill (Metabo UHEV 2860-2 Quick) arrived in the delivery time slot today. This drill is replacing an Atlas Copco drill that has provided good service. The Metabo product is robust and the most powerful in the 240v range. Many thanks DM tools for the super fast delivery of a well priced, powerful, well designed product."
Antony Payne (Apr '24)

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"Just wanted to say thank you for the excellent service with my last two orders. The BS250 Bandsaw and now the wheeled stand for this tool. Your attention to keeping me informed coupled with the very prompt dispatch of the items and the constant updates available as to its transit were very much appreciated. The items both arrived in very good order by DPD and spot on time."
Al Peoples (Mar '24)

"Brilliant customer service. Delivered in 24 hours from the time of placing the order over the phone. A pleasure to deal with. Thanks to Will."
Jonathan Gregory (Mar '24)

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"I have purchased from D&M Tools before and I had no problems at all with the transaction and this purchase of a Record Power lathe is without exception, the web-site is easy to use, the buying of the product is quick and simple and their service is excellent, I would definitely give D&M Tools 5 stars and I will buy from them again. Thank you D&M Tools."
Chris (Feb '24)

"Excellent service, good communication, item arrived next day as promised, well packaged and a great price. Highly recommended. Many thanks"
Steve Boileau (Feb '24)

"Very pleased with everything. Delivery excellent buying straightforward prices like for like very competitive. Thank you."
Michael Boyle (Feb '24)

"Great service on 2 counts. A query last Saturday was answered quickly and my order placed later that day was delivered as offered yesterday, Tuesday. What more could I ask? Really pleased. Looking forward to its installation, probably tomorrow. Thanks again."
Chris Yates (Feb '24)

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"Raised a compatibility question on new accessories working on my old Fein Multitool. Received a response from Paul Lucas by return (email) requesting photo of my Multitool which I sent by return. Paul confirmed which tools were compatible, and highlighted those to particularly avoid. 
This may seem run of the mill stuff but it stands head and shoulders above the normal response I get from online companies when seeking help beyond merely pushing their buy now prompt.
I am a domestic customer (not business) with limited purchasing power so really appreciate the help given. D&M Tools Ltd will be my first stop when purchasing and my positive recommendation to friends as the company to do business with. Thanks again."
Colin Ilott (Jan '24)

"I spoke with Arron on the phone before purchasing, really helpful."
Paul Beard (Jan '24)

"I was astonished to come in tonight to find that the order i made at 4pm on Wednesday had been delivered. I was part way through a task when my machine let me down so I am extremely grateful that I can now resume the job on Friday, thanks to you. The part is perfect & your service is simply outstanding. Thank you so much."
Mark Cross (Jan '24)

"Great communication regarding the despatch of my order.  Prompt despatch. I've used D&M Tools previously, and the customer service has always been second to none."
Steve Tate (Jan '24)


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"Excellent professional service and value, especially at a busy time of the year, highly recommend."
Richard Lamb (Dec '23)

"My chuck jaws arrived this morning  (Tuesday) in good condition. I only ordered them on Sunday. Many thanks."
Chris Pillinger (Dec '23)

"Service was excellent from placing order to delivery. With text messages from D&M Tools on progress. Will use them again."
Cam Collinge (Dec '23)

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"Great price, good service. I'm really happy . So now I have to make some bowls.😀"
David Refern (Nov '23)

"Second purchase from D and M tools, delivered next day, less than 24 hours, excellent service, would definitely recommend them."
Malcolm Edwards (Nov '23)

"Good service 5 star delivered quickly will use again thanks"
 Gillian Davies (Nov '23)

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"Great service. I live in Scotland and my parcel arrived in less than 24 hours on free standard post . Couldn't be better thank you all the D&M team ."
Tracy Owen (Oct '23)

"The bandsaw & wheel frame kit arrived this afternoon; I've not assembled it yet, but just wanted to say a very sincere ''Thank You'' to you all for such an extremely fast & highly efficient service.  I am very happy with D&M Tools, & will have no hesitation in using your company again, or recommending you to others."
Ray (Worth) .. Oxford. (Oct '23)

"Excellent service from D and M tools. Next day delivery less than 24 hours. Highly recommended."
Malcolm Edwards (Oct '23)

"Brilliant customer service, I spoke to Gary who was a massive help, when I purchased parts in the past the customer service was also spot on. Cheers."
Will Howson (Oct '23)

"Excellent will be buying from you again thanks"
S.J AMOS (Oct '23)

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"I’d just like to say thank you for providing such a great service . Good website and great prices . Very helpful staff both by email and phone . Shipping was fast and well packaged .
Will definitely use you again ."
Ewan Mc (Sep '23)

"Ordered the above on 11/09/23 from D&M tools found price was better than most other companies and was in stock, i had a query with regards delivery and spoke to Will customer services who was excellent and resolved the issue at once. This was my first experience with this company and cannot praise them enough their service is second to none will use them in future highly recommend."
Robert Beatson (Sep '23)

"Thank you order was easy and you even still had my details from last order a long time ago. Cheers."
Bruce Large (Sep '23)

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"Ordered on friday afternoon,despatched friday afternoon,what excellent service."
P Batts (Aug '23)

"Parcel arrived on time. Excellent service would be very happy to use you again. Many thanks."
Roy Hoare (Aug '23)

"Excellent service from Charlie, he was very helpful, thank you"
Ken and Joyce Dower (Aug '23)

"Just received my Trend pocket hole jig. It came promptly when you said it would arrive. D and M kept me informed about my order and delivery. Very good price and great customer service. Well done.
Mark Pickering (Aug '23)

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"I dont bother with reviews as a rule but wanted to thankyou for a great service,  goods were promptly delivered and in good order. Well done. Many thanks."
Rob Horne (July '23)

"Further to my recent order, I am happy to say that yet again I am very pleased with the speed and professionalism with which the order was dealt with and the tool delivered to me. Thank you."
Alan Hinton (July '23)

"Excellent service. Ordered Dowels yesterday - arrived in the post today.
Just great. Thank you."
David Lawton (July '23)

"Good price easy to order."
Psowter1951 (July '23)

"Service was superb could not fault it , thanks"
Gaz Price (July '23)

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"Thank you for a truly excellent service. The ordering process was very straightforward and the next day delivery outstanding. Brilliant from start to finish."
Maurice Barry (June '23)

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"Good selection of tools and Happy with record planer thicknesser ordered got delivered quickly and keeped informed will use again thanks"
Gillian Davies (May '23)

"Excellent service from knowledgeable staff could not  have  asked for better "
M T Stubbs (May '23)

"Ordered on Sunday tea time, arrived Tuesday morning. Excellent price and a great delivery driver who was very helpful. I would definitely recommend you to other woodworking friends of mine."
Paul Hodgson (May '23)

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"Just wanted to say what great service I received and what a fantastic product at a brilliant price. Would definitely recommend your business anytime.
Superb - thanks so much."
Matt Holland (Mar '23)

"The delivery was first class. Ordered on Tuesday afternoon & received it 7am the next day-amazing. The product is fabulous & lives up to its reputation. Thank you."
Roger Husler (Mar '23)

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"Good prompt service."
Mark Ball (Feb '23)

"Just a line to say how impressed I am with the service you give! 
I chose you to buy my nailer from you due to the very competitive price. To get it the next day is a bonus. Thank you."
Charles Lewis (Feb '23)

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"I’m really impressed with the service, I only ordered less than 24 hrs ago (and im on the Isle of Wight and it’s arrived really quickly, but I was knocked out with the price of my Nilsfik vaccum (better than Amazon) and wouldn’t hesitate to use again. Thanks."
Sean Jackson (Jan '23)

"I’m a first time purchaser, I can’t believe just how efficient your company are, I ordered approximately 1 hour ago, I’ve received numerous emails keeping me informed about delivery etc, still can’t believe it’s on its way already. Top marks to you all, keep up the good work. I’ll certainly be using your service again."
Darryl Brown 👍 (Jan '23)

"You’re service throughout the whole transaction has been excellent, right up to delivery, thank you."
Jim Reed (Jan '23)

"I ordered my tools on bank holiday. Confirmed on Tuesday and delivered Wednesday. Excellent service as usual. Thanks."
Steve Robbins (Jan '23)

"Before ordering I phoned the shop and spoke to one of the team. He was very helpful. This is my first purchase from DM Tools and so far it has been a good experience. It is reassuring that if need be I can talk directly with someone and someone who has knowledge of the items for sale. Thank you."
Richard Lutton (Jan '23)


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"To all the D & M team, thank you. Parcel arrived this morning very well packed and all in excellent order. The speed of delivery is still making me dizzy, you have certainly established an almost perfect system for supplying your customers. The only issues I can see would be when goods are handed over to your courier provider, but on this occasion, it was absolutely flawless, congratulations and well done on your achievement. I can assure you all that it is very much appreciated and will most definitely bring me back again to your online store. Thank you."
Alister Liddell (Dec '22)

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"Your Customer Service has so far been excellent. Despite my own error at not ordering the bench feet at the same time, you managed to resolve the issue promptly and with very little fuss.
The best impression of a good business is not necessarily the price of the products but the Customer Service, and I can't fault that. Many thanks, it's much appreciated."
Helen Smith (Nov '22)

"I have used this company previously and will do so again. They had exactly what I was looking for. Order was delivered next day as promised. 😊 "
Stewart Tittley (Nov '22)

"We ordered these sanders at approx.15.10 on Nov 1st and received them on Nov 2nd at 12.55. What brilliant service!! ( not even 22 hours wow)
I thought that this sort of customer service had gone out the window and rubbish service blamed on COVID, Brexit, war in Ukraine etc. but you have delivered on every level.
Thank you and your  team for the wonderful experience, we will be using you again. Also thanks to dpd for their excellent service."
Derek Thorn (Nov '22)


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"Ordered Record Power Magnetic Lamp on 08/09/22 and received  on 13th.  Excellent service as experienced in the past. Would recommend and use again.   Thanks."
George MacDonald (Sept '22)

"As usual, your sales team – this morning, Will – was marvellous in assisting me with an additional purchase, for which I’m very grateful."
Nick Woolley (Sept '22)

"Superb service yet again. Ordered yesterday and delivered within twenty four hours. Fantastic! Thank you for being so reliable and providing top quality service."
Steve Rose (Sept '22)

"Thank you once again (Charlie) for your excellent help this morning and for the above order, which I greatly look forward to receiving here, tomorrow.

Your excellent service, from earlier when you advised me on my choice of the Regent lathe, has been much appreciated.  The lathe has already undertaken a great deal of work and I’m truly delighted with it, it is a superb piece of engineering."
Nick Woolley (Sept '22)

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"Just a message to say thank you for your excellent Customer service. I have just purchased my third machine from you, and I phoned to ask advice before confirming my purchase. I spoke to Heather Dowding, your Customer Service advisor, and she was most helpful and charming. How nice it is to receive such good service!
I am now eagerly awaiting delivery of my Planer / thicknesser! This will, I think, complete my workshop, but I shall certainly return to D & M in future, should I require anything else.  A pleasure to do business with you, and I wish you continued success now and in the future. Many thanks."
George Spence (Aug '22)

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"Excellent service very pleased with delivery time will shop again I'm sure."
Gary Evison (Jul '22)

"That has to be some sort of record. The fastest delivery ever. Less than twenty four hours to Orkney. Thank you."
Cyril Unsworth (Jul '22)

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"Very professional service from start to finish tank you DM tools 10 out off 10."
Mac Holmes (Jun '22)

"This was my first order from you. Unbelievable price, communication and extremely speedy and carefully delivery service.  Obviously you will now be on my list in future when I require something else.
Thank you."
David A Styles (Jun '22)

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"From order to delivery, 1st class. Thankyou."
Angie Rose (Apr '22)

"Thanks for your prompt service i give you ten stars"
James Blackledge (Apr '22)

"I looked around for a particular authorised dealer for the brand that I prefer,  Having tried a number I came across D+M,  I am so pleased I that did,  Here is a company that brings back the words brilliant service and great communication with my preferred company,  I placed a complex order for items and I was looked after by Elise in customer services and it has been brilliant,  Keeping me informed every step of the way and dealing with the company on my behalf. the products I have received have been delivered amazingly fast and I placed orders out of store just the same service,  If I have a problem it is that I do not live closer and could could go in and have a good look around the store. Thank you D+M."
Ricky (Apr '22)

"Hi,was extremely pleased with the fast and proficient processing of my order. The delivery was also very prompt. This was my first order from DM Tools and i will definitely use them in the future."
Glen Davis (Apr '22)

"Placing my order was very quick and simply the lady that took my order was extremely helpful and and polite"
Dot Fitzsimmons (Apr '22)

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"I spoke to Charlie this morning about chuck fittings for my new Cornet Healald lathe. He was extremely helpful and very efficient when dealing with my queries. Excellent service. Thank you."
Duncan Hepburn (Mar '22)

"Just a quick bit of feedback to say that although TNT put the wrong delivery date, Gary went out of his making phone calls to them to chase it up and ensure it arrived with me today, which it has.
Great service and I’ll definitely shop with you again!"
Mark Hooper (Mar '22)

"Ordered a new chuck for my woodturning lathe yesterday, delivered today to the Isle of Wight absolute brilliant service recommend D&M tools all day long."
Stuart H (Mar '22)

"I just wanted to take a minute to say thank you for the above referenced purchase, this item was competitively priced amongst your competitors and was genuinely free post for the UK including the highlands which is often an extra cost with other on line shops, also there were no issues with the delivery which was hassle free and very fast."
John McLelland (Mar '22)

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"Service excellent, as usual! Totally radical that you manage to have a real person, who knows what he is talking about, answer the phone within a minute!!"
Christopher Laughton (Feb. '22)

"Excellent communication and service with up-to-date and prompt delivery added to that excellent value products.Would highly recommend."
Phil Townsend (Feb '22)

"After receiving an incomplete order, the speed of a replacement and the level of customer service, has been very impressive. I will highly recommend D M Tools to all and you will be my first point of call for future purchases of this nature. Thank you!"
Stefan Kucharzewski (Feb '22)

"Many many thanks what service , ordered Fri t time arrived 7 40 sat morning. How on earth? I will be spreading the word. Thanks."
Phil (Feb '22)

"Very happy with the service. Delivered quickly and great price. Nice to see someone competing with the faceless Screwfix/Toolstation crew. I also called for advice on blades and my router collets and was happy to talk and didn’t feel like he was trying to get rid of me. Very knowledgeable. My new favourite shop. "
Sean McElroy (Feb '22)

"Once again an excellent service, from order placement to prompt delivery being kept informed via e-mail."
Les Powell (Feb '22)

"Hi, many thanks for your very fast service. Both items (Tormek stone and Planer blade jig) were delivered well packed and received in good order Thanks again."
D.Keates (Feb '22)

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"Hi Guys, my blade is not due to me until Monday but I'd like to say your communication is second to none. I have purchased from you before for the same product I'm sure and won't hesitate to buy from you again."
Tony (Jan '22)

"Ordered from you today for the first time it won't be the last time thank you all 👍"
David Jones (Jan '22)

"I would like to say again how very professional all the staff are at D&M tools. I spoke to Gary the other day asking him about upgrading my bandsaw , after a good chat and laugh I bought my new one.
I always go to D&M because of the knowledge they have on there tools and it’s good to know when I have bought stuff I know it’s the right one. Great service and advice. Thanks."
Mr V Brown. (Jan '22)

"Thank you for your recent delivery of Dremel Workstation.I would like say i found the whole process straightforward, with regular up dates and early notification of delivery time slot, the parcel arrived on time. To sum up an excellent and very efficient service. Thanks from one happy customer."
Roger Critchley (Jan '22)

"Great customer service always quick to reply and have always been a great help."
Sean K (Jan '22)

"I'm very pleased! I had a little trouble setting up a different delivery address to business address online, but a quick call to Stuart sorted it.
Good price, next-day DPD delivery, nothing to complain about! 10/10."
Robert Clarke (Jan '22)

"I was very impressed with the help i got from your sales person and your service i would advise anybody to use d&m tools i had in the past dealt with you and had in fact told my son to deal with you at the tool fair he then came back to (you) after his tools had been stolen thank you ."
Chris Down (Jan '22)

"Delivered spot on time, as usual for D&M. Quality products at vfm prices. Would always recommend."
E Stubbs (Jan '22)
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"I've been a phone customer now for the last 6 years and customer service has been excellent. Today's sales advisor was Stewart, service tech advice excellent. Thanks DM Tools." 
Steve Hooker (Dec '21)

"I had some difficulties placing my order due to login difficulties.  I contacted D&M and advised Elsie about my difficulties.  She was very patient and extremely helpful in enabling me to place my order - a big thank you to her and the IT staff! Thanks."
Bill Swindlehurst (Dec '21)

"Excellent good communication item picked up on time, and delivered back on time. Had no problems D&M tools highly recommend."
Trevor Jenkins (Dec '21)

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"Received the Sander this morning in good order, many thanks once again for a quick and efficient transaction, your customer service is very impressive. Keep Safe."
Pat Lindon (Nov '21)

"Thank you, especially to Paul Lucas. The lathe was delivered the 160 miles safely just 26 hours after I placed the order and was built and running just three hours later!  Excellent service and supply. Will use D & M again."
Dave G (Nov '21)

"As usual a good service and delivery whan required. Keep up the good work."
Rod Garvie (Nov '21)

"Just a quick note to say a very big thank you to the lady who dealt with my enquiry and order (No. 886772) for a gift card/voucher. I didn't get her name but she was charming, extremely helpful, polite and efficient and is an asset and a boon to your company. She should be rewarded with promotion or a pay-rise! Many thanks indeed to her for her help."
Errol Niblett (Nov '21)

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"Took delivery of my dewalt nailer today. Many thanks for a brilliant professional service. I am most pleased with your business.  I will leave a very positive review for you.  I will deal with you again i am sure.
Once again many many thanks."
Rob Williams (Oct '21)

"Thank you for being there, all aspects of your business are EXEMPLARY. I wish business's in the North could perform as well as yours."
Geoff Allen (Oct '21)

"The best service you will get"
V. Metcalfe (Oct '21)

"Thanks for a quick and efficient service."
Mike Richardson (Oct '21)

"I found D and M Tools very good to deal with.  I am a new customer and you were offering a woodworking machine I was wishing to acquire quite urgently.  My telephone enquiry was dealt with courteously and provided me with the information I needed.  Placing an order was straightforward.  I found the structure of your online ordering procedure one of the best I have used.  Because of issues with delivery/courier services you emailed to say that you could not guarantee advertised delivery times.  The machine does exactly what I wish.  
When I am looking for woodworking machinery in the future I will certainly be looking at what you can supply and I will happily recommend you to friends and colleagues."
Rob Murray (Oct '21)

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"Ordering online was an easy process."
Ste Cooper (Sep '21)

"After searching the internet for a Dewalt 18v (Bare) Pole hedge trimmer, most stockists were showing 'Out of Stock' I came across D&M Tools. They were showing the Item was in stock and
their price was very competitive. I placed an order at 16.06 on the 22nd Sept. I received conformation at 16.46 that my order had been dispatched. I also had a problem with correct infomation regarding my
address. I phoned D&M Tools and was immediately connected to a Guy called Stuart. I explained the problem with the address. This was dealt with very efficiently. I am now looking forward to recieving my goods. All in All a first class service. Thanks."
J Bartle (Sep '21)

"I would like to thank you for your promptness,and quick service,I would like to thank very much."
Joseph Peach (Sep '21)

"Very good service and delivery, cheaper than screwfix. Would definitely recommend D&M."
Mike Sawyer (Sep '21)

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"Another great experience with the staff, I was after a Dewalt air nail gun and there were 2 to consider, so after speaking to Stuart and he explained the difference between the 2  I bought one. I always get fantastic advice from all staff , and after spending thousands of pounds with them it’s the first place I go to treat myself. Amazing staff. Thanks.
Mr Vic Brown (Aug '21)

"Amazing service guys.Ordered a Makita tracksaw package on the Thursday at 15.08 hrs,arrived Friday just before 11 am. Excellent price and well packaged,fantastic !!!!!"
Paul Samson (Aug '21)

"Reliable  Competitive  and quick. I never shop anywhere else."
John Chalcraft (Aug '21)

"An exemplary performance from start to finish. goods received within 24 hours. my sincere thanks."
Geoff Allen​ ​(Aug '21)

"I was impressed from order to delivery of the goods which arrived in good condition. Thanks."
Ken Hewitt (Aug '21)

My (Trend Router) pods came today thanks, well packed and fast postage. The price was very good, i have stuff off you before and the service as always been very good, thanks guys."
Colin Griffiths (Aug '21)

Item received as advised. Excellent product, excellent service. Thanks DM."
Malc Knowles (Aug '21)

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"Excellent service and very helpful and friendly staff."
Kevin Powell (Jul '21)

"Back in February we purchased Black & Decker WM825 Dual Height Deluxe Workmate as a gift for our son, and had it delivered directly to him.  
Unfortunately, it recently suffered a mechanical failure of one of its components. Something that our son couldn't readily fix himself, even if spare parts were available, so he contacted D & M Tools as it was still under guarantee.
D & M Tools couldn't have been more helpful. They quickly despatched a completely new Workmate, and at the same time arranged for the collection of the faulty one.
We couldn't have been more impressed.
So thank you, D & M Tools.
Yours gratefully"
Brian (and Alan) Goodliffe (Jul '21)

"Excellent service from Gary Saunders."
Allan Smart for SMART FIXINGS (July '21)

"Thank you D & M Tools, Once again you have given a first class service with my order above, I am now retired but still have the need from time to time for equipment and tools for my home workshop, the deals and service you have provided me since I have been using you online service has been perfect, please be assured that I will continue to purchase from your selves and recommend you to others."
Brian Scott (July '21)

"The replacement kit was delivered this morning as promised. Thank you for your excellent and efficient service. In fact I'll hold your company up as my benchmark for service in the future - and it's a high bar for others to emulate."
Patrick O'Grady (July '21)

"I am delighted to have received my order today, earlier than anticipated. 
DM-Tools have kept me informed since placing the order for the Record filter which was out of stock, offered a refund if I couldn’t wait. However, in these difficult circumstances of trading in the  pandemic, I waited. I could not have asked for better service. Very impressed and will no doubt order from them again when needed. First class. Thank you.
Oh yes, and the filter is a great asset to my workshop."
Keith Langelaan (July '21)

"As ever, excellent service from D&M, ordered Tuesday evening, arrived Thursday morning, can’t be better, thanks."
Joe Witcombe (July '21)

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"Very prompt despatch.  Easy to use Web site."
Neal Taylor (June '21)

"Just wanted to say thank you for the excellent service you provided, my order was delivered less than 24 hours after being placed. Great product, great service, I will definitely use you again in the future."
Keith Boon (June '21)

"Thank you for your rapid response with my order and speedy delivery could find no fault .Great service !"
Ian Taylor (June '21)

"Excellent service, the return calls were very prompt & efficient, Goods received next day , great service from a reputable company D&M. a name you can trust . many thanks paul."
Paul Adkins (June '21)

"Absolutely fantastic service thank you! I did not ask for next day delivery but next day it came! Very good price too."
Sally Sheldon (June '21)

"Just to let you know I had exemplary customer service from Gary this morning. He answered the phone quickly, went to the warehouse to check a Makita router plunger base for me, phoned me back soon after and helped me thereafter in purchasing it and a dust port. I added the said base to my existing order and shortly thereafter received an email informing of its delivery tomorrow via DPD (who are also excellent by the way). So overall I couldn’t have wished for better customer service. Thank you Gary."
Christian Petersen (June '21)

"Ordered dewalt drill and impact driver Saturday arrived today as promised.All good A1 service will definitely use again. Thanks very much."
Susan Tripp (June '21)

"This was my first order with them and i am very pleased to have come across them.

  1. they are very prompt in responding to emails and unlike others, they actually answer the question proving they have read it properly rather than giving a vague stock reply (if you are lucky enough to actually get a reply). 
  2. On the phone they are very knowledgeable, helpful and friendly.
  3. Delivery is when promised and well packaged. 
  4. While not always the cheapest on line, they are certainly no where near the most expensive and are very competitive with a well known south American rain forest dealer.  Personally i think its worth paying a smidge more for such an excellent service.

Highly recommended. Many thanks."
Fraser Sims (June '21)

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"Top Quality service. Thank you."
David Scott (May '21)

"To the team at DM - Possibly the best customer service I have received from any supplier.
I made an initial enquiry about a product that was out of stock, had email confirming I would be contacted once item was back in stock.
Had the confirmation email, ordered the item late on Saturday morning via telephone. Made additional order, both items were put together as one order.
Items arrived at 2pm on Sunday! Absolutely amazing!  Cannot thank you guys enough. Definitely 5 Star service!"
Chris @ JumpsPlus in Leicester (May '21)


"Excellent service over the phone. Polite and informative and mindful of what can and also what cannot be done.
If I had a concern its that the injunction against using a credit card with a foreign address is limiting.
I moved to France in 2017 and my three sons all live in the UK, each likes woodwork.
You have a great resource and I have been a customer for 20 years or more.
The store has an edge on the the internet, advice, seeing and touching the product and the big one - Being able to get the item immediately.
Us customers area greedy lot and we love getting what we want quickly.
Well done, don’t stop…ever!"

Joe O'Rourke (Heinrich Frings GmbH) (May '21)

"Really good service. ordered Friday 3.15pm arrived Saturday 10.00am amazing. Thank you."
Robert Windebank. (May '21)

"Many thanks for fulfilling our order. Service was excellent, both in terms of the advice provided and in terms of delivery which was unbelievably quick.
Can't think of anything requiring improvement ... first class !"
Ian (H.McRobbie Holdings Ltd.) (May '21)

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"Hi I ordered a Record 250 bandsaw from you yesterday morning,dispatched afternoon, arrived with me 3pm this afternoon,more or less set up now,absolutely fantastic service can't recommend you enough. Thanks."
Rick (Apr '21)

"Great service...I appreciate it."
Mike Truman (Apr '21)

"Cannot fault the service, simple and straightforward website, confirmation order, dispatch email & text. Will be using again! many thanks."
Chris Lee (Down 2 Earth Construction Works) - (Apr '21)

"10 plus * service fantastic"
Keith Moreton (Apr '21)

"Great service from DM Tools, order placed 09:11 on Saturday, delivered 11:04 Sunday. Suppose I had better get on with sharpening to turning tools now."
Allan Walker (Apr '21)

"Hi l would like to thank Ian and (Stuart) for the first class service l received. I recently purchased a Mafell duo dowelled. The transaction was faultless, l placed the order on Thursday and it arrived in Northern Ireland Saturday morning . Thank you again."
Ken Fisher (Apr '21)

"Just wanted to say your service is first class.  I wanted to order the table saw for my husband's ‘special’ birthday and was disappointed when it was out of stock. I added my name to the list to be advised when it came back into stock.  I got that email today and have now ordered it.  All very easily done and am now very happy."
Maggi 😊 (Apr '21)

"Having purchased a number of tools over the past couple of months, I must say the service whether speaking to someone on the phone, or collecting from the shop
has always been excellent. The staff without exception have always been engaged, helpful and actually know about the products they are selling.
Buying over the internet has worked well with items delivered on time, although not always easy to find items in the online catalogue.
On occassion it has been easier to phone, where the problem has been sorted very efficiently. Well Done D & M."
Andy Peters (Apr '21)

"So far very good service, easy website, straightforward ordering, 👍🏻 all great so far. 😉"
Christine Edwards (Apr '21)

"Can't fault it !"
Tim Baldry (Apr '21)

"I can’t fault the service we have received from D&M Tools this week and I would recommend them in the future. Thank you!"
Cathy McKeown (Apr '21)

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"I placed an order for a saw at 10.15 one day and received it at noon the next day. The price equalled the best I could find and delivery was free. Absolutely excellent, I couldn’t ask for more!"
David McKeown (Mar '21)

"This is first time I have used DM Tools and would like to state that I am very impressed with all communications received concerning my purchase and the exceptionally speedy delivery especially in a weekend period. Will definitely use this company again."
Kevin Start (Mar '21)

"Just received superjaws, looks a great bit of kit, super fast service, very happy with item and service. Many thanks."
Rick Moon (Mar '21)

"Excellent service - Thank you again for dealing with my order so quickly. It's great to see a company with good customer communication esp the delivery window and in these tough times still have good stock still amid the Brexit and covid issues we are all experiencing. Many thanks ."
Barry Maloney (Mar '21)

"Diamond tip grinding disc - Good price and delivered promptly."
David Sudlow (Mar '21)

"Many thanks for an excellent product and fantastic service from D&M Tools. Many thanks."
Pete Phelps (Mar '21)

"Ordered on a Friday received on Saturday (next day) Fantastic. 2nd big item I have ordered through D&M Tools Ltd. 10/10 Thank you, keep up the good work."
Phil Edmonds (Mar '21)

"Order received today - First class service all round - thank you."
Karen Cartwright (Mar '21)

"I have recently made two purchases, and could not be more happy with the service received from D&M Tools. Communication with the staff has been both informative and extremely helpful, particularly with regard to the delivery time of the extraction unit I purchased. Delivery has been very quick, with all goods very well packaged. All in all, top marks all around. Thank you D&M."
Trevor Reed (Mar '21)

"Hi I refer to my order for a Record Power herald coronet lathe and separately the leg stand for it. I was highly delighted with your service. It was first class. I would say that the driver who delivered it was extremely helpful. Thankyou."
Kenneth Drysdale (Mar '21)

"I would just like to say thank to Vicki and all involved in my order.  My order was taken care of very quickly, with good communication, all the way. Delivery extremely fast despite Brexit and Covid-19.  I had terrible trouble trying to order online with Record Power because of the payment system. They then put me in touch with *********. I have to say I was very disappointed. So I searched the internet and found you guys. Definitely recommend D & M Tools Ltd."
Joe Soames (Mar '21)

"I just wanted to say thank you very much for first class service with reference to the above purchase. Delivered to Kent in less than 24 hours from point of order is exceptional.
In these times of Covid being used as an excuse for poor service from many companies, you certainly show that it can be done. I won’t hesitate to use you again.
I hope you all keep well and thank you again."
Steve Rose (Mar '21)

"Many thanks for dealing with my order so extremely efficiently.  I placed the order on Wednesday afternoon and, although I am 550 miles away from you and live pretty remotely, the item was here in less than 48 hours.  Highly recommended!"
Dominic Cooper (Mar '21)

"Good price, excellent customer service, prompt delivery. If only everything in life was this easy! Thank you."
Alan Smeatham (Mar '21)

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"Excellent product. Excellent quality and as usual excellent service in store & on line from DM tools."
Ray Livett (Feb '21)

"Wow! What can I say, ordered a Record Power AC400 Workshop Air Cleaner (Transaction No 845950) ordered late on Friday afternoon working in my workshop Saturday lunchtime. What a team D&M Tools + DPD superb service thank you very much."
Ron Wilson (Feb '21)

"I am indeed delighted to be able to tell you that you have performed superbly on this order, my first with you. Although this was a small order, placed perhaps even after your cut-off time, I have received the goods the next day entirely as you advised...very well done by you. Keep up the good work ! I shall recommend you."
Pierre Schreve (Feb '21)

"Many thanks for your helpful service and trouble in despatching the bags. As usual you provided a splendid service."
Malcolm Dayson (Feb '21)

"Just a courtesy email to say that my order was safely delivered on time. Fantastic service and quality tools at very competitive prices. Also so much safer and quicker than if I'd shopped around locally in person. Outstanding, Top Marks. Thank you very much."
Dave Thornes (Feb '21)

"Excellent well pleased. Ordered Sunday evening, Arrived in Falmouth at 4.30pm Tuesday."
Michael Slater (Feb '21)

"Thanks for your fast delivery (Dewalt twin pack nail gun) ordered Friday came saturday will be using again."
gsf1200 (Feb '21)

"Thankyou for my order.I am well impressed with speed of order.will definately recommend.Quality service."
Andrew Heeley (Feb '21)

"A note of thanks. Excellent service, speedy delivery and well packed."
R R Sidgwick (Feb '21)

"So far the purchase experience has been efficient and quick."
David Young (Feb '21)

"This was the fist time I have purchased from D&M tools, your service was exceptional. Your prices are competitive, you confirmed the dispatch of the item the same day I ordered it and it arrived the next day. Excellent service. Thank you."
Mr J lawton (Feb '21)

"Brilliant service, very happy. Thanks."
Andrew Guffogg (Feb '21)

"Very good. 5 star service will definitely use again."
John Mahood (Feb '21)

"Many thanks for the great service, Draper Vacuum appears really good so far."
Adrian Jones (Feb '21)

"Hi everyone, Thanks to all of you in each of your departments in creating a competitively priced item (Veritas Low Angle Smooth Plane) topped with a fast, efficient and seamless service. Couldn’t fault it, right down to having DPD deliver it.
One of the few services that appear to go the extra mile and make you feel almost a part of it. You are one of possibly five companies that have given me this experience. So credit where credit is due.
Well done and long may you continue. “I’ll be back”"
Tony Savage (Feb '21)

"Work bench delight. Great response to the initial order. Great price.  Really quick and positive response to a query. 5 stars all round."
Rod Lewis (Feb '21)

"Thank you for your quick and efficient service, very pleased with the speed of delivery and the quality of packaging. Will definitely use again and recommend."
Dave Wolsoncroft (Feb '21)

"Thank you for a prompt and informative service.
I have some makita tools already and I didn't want to duplicate what I had so I thought about changing the items. I couldn't really find anywhere to do this, then I found your site and it was like,,control yourself here!!!!.
You have loads of brilliant options and it was exactly what I was looking for, its perfect,(the budget went straight out the window).
Can't wait for the kit to arrive so i can "crack on".
Would recommend 👌."

"....I've had the tool delivery just after 10, excellent. I've been through the kit and all is as it should be,,, brilliant. Now its time to "crack on", thanks for a brilliant service. We may trade again in the future, many thanks."
Henry Rose (Feb '21)

"I just wanted to say a massive thank you for your prompt service with my order. This is the first time I have ordered online from your company, and I will certainly be ordering from you again in the future. My order consisted of three items. They were all sent using a courier service, but unfortunately one of the items was delayed by two days. I spoke to Stuart at your company and he was excellent. He looked into the problem and kept me updated all the time with the processing of my order. It turns out that the courier had actually damaged the delayed item in transit, and the fault was clear to see when the package finally arrived. It was damaged on the outside and had been re-sealed by the courier’s own brand sealing tape. I called your company, and not only was there no questions regarding a replacement, you actually managed it to be delivered the next day which was a Saturday, and at the same time collected the faulty item. This was service beyond first class. Thank you very much."
Paul Wagner (Feb '21)

"Thank you for a very fast service ‘ordered Thursday delivered Friday by TNT   well packed and cheaper than Amazon  I will be using again."
Roger Steven (Feb '21)

"Excellent service as usual, many thanks,"
T. Hammett (Feb '21)

"Thank you, it has all arrived - all I need to do now is to put it to work - will let you know how it goes if you need - but let me give it a real go before I give any feedback.  Service from the company though - excellent.  Many thanks again. All the best."
Rory Cowan (Feb '21)

"I received my Vacuum as advised on the 29th of January this was only 26 hours after placing my order,incredibly quick service.The item was well packed and in perfect condition. Thanks "
I.Barrie (Feb '21)
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"Thank you for your  first class service  of my  order  I could not ask for  a better service ordered on Friday delivered on Saturday  with notification of dispatch , many thanks."
Gerald (Jan '21)

"Yet again good service. Thank you."
Richard H (Jan '21)

"Went like clockwork, even with the necessary amendments. All the best."
Rory Cowan (Jan '21)

"Thank you for the vice exactly what I wanted. Has already been used. Also thank you Jacki for your service."
Tony Wright (Jan '21)

"Hi I think you are doing a great job I have just retired from being a carpenter and I wish I had come to you years ago  but now starting a new hobby which I will be coming back to you for the rest of my bits,  thanks."
Neil Cornish (Jan '21)

"Excellent first class service!!!!!! "
Peter Gilliatt (Jan '21)

"Ordered a Trend router, was helped by Gary who was extremely helpful. Best price found here after shopping around. Look forward to buying from DM Tools again."
Dave Berry (Jan '21)

"Absolutely brilliant service cannot fault anything."
Michael Cleavely (Jan '21)

"Brilliant help and advice many thanks."
Peter Gilliatt (Jan '21)

"Found the product we required on your web site, rang as could not find basket to continue. Telephoned to see if  I could place an order, Stuart Boreham was the member of staff I spoke to.
Stuart set  me right, I asked could I order over phone and he was happy to do so. Stuart was most informative with regard to loyalty points, dispatch, delivery, tracking and after service.
Please extend my gratitude to Stuart for an exceptional customer service, he is an asset to your company, previously I would not have considered your company, as unknown to me, now however, you will be my first choice for tools after such a positive experience and having been given confidence to use the website.
I will certainly be singing your praises and recommend you to my colleagues in the plant industry.
Thank you once again."
Lawrence Clay (Jan '21)

"The service i have had from DM tools has been great i ordered a Record Power scroll saw and it was delivered very quickly,I did have a small issue with the saws on/off switch but a phone call easily sorted out the problem they sent me a new one which arrived the next day and collected the other one so from my point of view they have been very professional and helpful at every turn, and I would highly recommend."
S Davies (Jan '21)

"The order arrived the day before you promised it, the new blade slipped straight onto the bandsaw, and I'm cutting cleanly and quickly again. Can't ask for more than that."
G Franklin (Jan '21)

"Many thanks - have appreciated how you you have responded - will use your site again and check out other options! Best wishes."
Jude (Jan '21)

"Very prompt service all seems to be fine with the equipment will definitely use and recommend your company to others in the future, thanks again."
Alexander Forbes (Jan '21)

"Helpful staff, prompt deliveries – excellent service so far."
Liz Davies (Jan '21)

"Record pen mandrel. Thanks for the quick delivery very pleased with the item and the service."
Ken Davidson (Jan' 21)

"Easy to use web site. I look forward to shopping with you again."
Richard Meech (Jan '21)

"Just a quick email to thank you for the professional and speedy service as always. I now look forward to receiving the above item. Many thanks."
Colin Hickman (Jan '21)

"I was very impressed with the fast delivery, it arrived on Friday 8th. Have not used it yet."
Len Rhodes (Jan '21)

"Received email informing me of delivery on 11/1/2021. Arrived today 9/1/2021. Service does not get any better than that. Thank you D&M Tools. 10/10  and Happy New Year."
Steve McCloskey (Jan '21)

"Great service, ordered Sunday evening (Makita Reciprocating Saw DJR186Z), processed Monday, arrived Tuesday,  well packed, wrapped in brown paper so it did not advertise it was a power tool, and it works great, nice to deal with a family company that knows what good service is."
Peter W. (Jan '21)

"Great service,great store, great firm,...oh and great staff! I've been using this firm for many years and have never been let down."
Granville Saxton (Jan '21)

"Trend router table - What a great service arrived next day. Very good communication."
John Sullivan (Jan '21)

"Hi , clamps just arrived, just to say that your service was excellent , first time I have used your store but I would definitely use again or recommend. Thanks very much."
Frederick Chadwick (Jan '21)

"Paul answered my query very efficiently, the order was despatched on the same day and received the next working day. Absolutely first class service, thank you."
David Ive (Jan '21)

"Brilliant service and communication. Many thanks. From a very happy customer."
Stephen Watkins (Jan 21)

"Service and despatch,, very fast and efficient."
Susan Robinson (Jan '21)

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"Hi thank you for your help let’s hope the fixing kit solves the problem. Thank you to a Stuart Boreham. Happy New Year to you all."
Richard Hackett (Dec '20)

"Just want to say.... amazing quality and service.. especially in the current state of affairs... Great price and delivery... thank you and hair new year."
Jamie Jempson Dec '20)

"Thank you for First Class Service. I ordered a set of Jaws for my wood turning lathe at the beginning of Christmas week and they were delivered the next day, fast service especially for this time of year, well done, will certainly use you again."
Thomas Pullin (Dec '20)

"Could not have been bettered, great price, v fast delivery and friendly lady on the phone to answer a query."
Paul Webster (Dec '20)

"If l could give you 10 stars for customer service l would do. Only ordered yesterday tea time and the item was despatched immediately and arrived through my door this morning. Brilliant service. Thankyou. All best wishes to you all for the festive season. Please stay safe and have a happy and peaceful time."
David Muckle RPT (Dec '20)

"Just wanted to say Happy Christmas, so glad to see you still operating and shipping things so quickly – thanks for the great service this year, I will always use you in preference to one of the big online horse-traders. Fantastic range and fast shipment."
Richard Thomas (Dec '20)

"Superb service fast delivery and very friendly Thank you D&M Tools... Amazing D&M Tools a massive thank you for your excellent service and products. Happy Christmas "
Keith Page (Dec '20)

"Hi to all the team at DM tools placed a order on Monday for a drill and as promised got delivery today 16th with no problems with delivery times got an hour slot and as promised on time very impressed and will definitely be using you again 👍👍thanks ."
Shane (Dec '20)

"So far, very good. Ian has been very helpful and polite. Appreciated. I am very happy to work with family businesses, which it appears yours is. Lookin forward to receiving the order."
Andrew Evans (Dec '20)

"I would like to thank you for your communication in detail for the order I placed in October, which at the time was out of stock, but you kept me informed and I have now received the order and couldn’t be more pleased. I especially would like to thank Vicki as she was the one I communicated with. If anyone else sees this feedback I would encourage you to buy from D&M Tools, it was my first time and I will definitely buy from you again if I need to. So thank you."
Dave Podmore  (Dec '20)

"I am really pleased with the fantastic service and the many good items that you provide for people to use. I wish you all a very Merry Xmas and a very Happy New Year free of Covid19."
Kayvan (Dec '20)

"Absolutely remarkable! - I discovered your company on Wednesday evening whilst searching for a Veritas MK2 honing system on the internet.  All your competitors were out of stock & no confirmed delivery dates. You showed it in stock, this was confirmed by email following my enquiry at the start of the next working day. I called the shop and bought over the phone to ensure all was correct.  I purchased the Veritas items & they were delivered this morning at 07:45.
That is costumer service of the highest order. I note that you have a vacancy in the shop, sadly I do not live in the area or I would be applying for the role.
What an excellent company to deal with. You are running a very tight ship as us ex-Navy people say.  I will be definitely recommending you to everyone I know."

Jeremy John Lloyd (Dec '20)

"Hi guys, Thank you so much for my recent order. I can't believe it arrived the next day. The courier called me too just to check it was ok to leave my parcel as I wasn't home, hats off to him.
Also your website is very easy to use. Finally the drag fork I ordered was just what I needed. Thank you so much again. Have a lovely weekend."
Abigail Lawley  :-) (Dec '20)

"Thank you for notifying me of the availability of the Record SS16V which I had previously reserved. The gentleman I spoke to was very polite, patient and handled my order professionally. It has been a rewarding experience ordering from your company and I would not hesitate to order from you in future if needs be. Thank you again.
B R Sears (Dec '20)

"Just wanted to say that I’m really impressed at how quickly my order was processed and has been dispatched (with DPD delivery updates coming through already). Thanks!"
Phil Bartlett (Dec '20)

"Thank you DM tools.had to send this as I'm delighted with the goods you sent as well as the price,but also the professional way you have dealt with the sale,the fast delivery and the delivery details /the day and time,which was just as you said.Perfect! I will recommend you to others for sure and buy from you again.Sellers like you need to be supported."
Robert Osborn (Dec '20)

"Very well thank you Great help from Stuart Boreham today and Charlie Brimicombe last week. Will be back as and when next required. Thank you."
Richard Hackett (Dec '20)

"I contacted you on Tuesday and spoke to one of your staff, who was knowledgeable and very helpful. I ordered the above drill from you and the process was very smooth and easy to do. It arrived the next day as promised and is a fantastic piece of kit. Thank you for your expertise and efficiency and having the item available at the right price, cheapest I could find. I would not hesitate to recommend your company to anyone, great service. Thanks."
John Zubic (Dec '20)

"Got plane today as you said great service. Thanks again."
John Lockett (Dec '20)

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"I have to say you have restored my faith in the world after all this rubbish that’s going on . You have conducted yourself very professionally and very friendly I will no doubt return soon. Thanks again."
John Lockett (Nov '20)

"Phenomenal service, just phenomenal! Well done, Ian."
Michael Oppler (Nov '20)

"Really good service."
J Igors (Nov '20)

"Hi, just wanted to thank you for dealing with my order so quickly. I ordered online on Tuesday evening, had an acknowledgment by 9 am on Wednesday and it was delivered on Thursday! Excellent service."
Betty Parker (Nov '20)

"I would like to thank you and your staff for an excellent service. I received my TWX7 Workcenter and router module in perfect condition and in record time at a very competitive price.
I couldn't ask for more. Thank you and your staff. A very happy customer."
Michael Gleeson (Nov '20)

"Excellent Service as always, well packaged and protected goods. Delivered as stated, keep up the great service!"
Den Pettengell (Nov '20)

I am enjoying using the new scroll saw I bought from you. It arrived from stock straight away. A small component failed but it was replaced with no fuss and arrived the day after I rang up> I got great advice when buying the saw and the follow up service has been fantastic
Simon Gallon (Nov '20)

"First rate service again. Thank you."
Richard Hemingway (Nov '20)

"Brilliant service received with DM tools, staff were very helpful. will definitely purchase from them again. Thank you."
Steven Jones (Nov '20)

"Excellent response from minute of placing order with a call to confirm a delivery Date. very pleased have always received good service."
Geoff Corner (Nov '20)

"Thank you for your excellent service. Your communication was first rate. I ordered on Saturday morning. Within about 3 hours I had 3 emails to confirm the order, to say order was despatched and then an expected delivery date of Tuesday. On Sunday the delivery was brought forward and I received my chuck today. I'm very impressed and will be placing further orders with you."
Richard Hemingway (Nov '20)

"This was my first time dealing with this company and all I can say is very well done. Product I purchased was delivered in great time and for a good price. Thank you and would definitely recommend to deal with."
Mr Wilkinson (Nov '20)

"I ordered a tool box set on the Wednesday it arrived as arranged on Friday on the allocated time, unfortunately the base piece was damaged to which I emailed your company on the Sunday. On Monday morning I got a phone call and an apology and my replacement got here on the Tuesday. All I can say is that the customer service is very good and I will definitely be using your company again. Thanks for your help."
Wayne Bunn (Nov '20)

"I would like to thank all for your fantastic service. I placed an order at 3pm Friday 30th October at 3.08 pm I received an email to say that it had been dispatched fantastic!!!! Then it was delivered at12.15 on Saturday.brilliant service."
Shaun Barnard (Nov '20)

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"Brilliant can't thank u enough great service all round     thank u."
Mehboob Khan (Oct '20)

"Always there for helpful advice, very prompt delivery.”
Paul Buckler (Oct '20)

"Hi would like to say thank you very much for my order of the chuck for my lathe, Excellent service and very fast delivery Would definitely use you again."
Mr G Miles (Oct '20)

"I received my new vice on Wednesday and fitted it today and it workers great. I am very pleased with your prompt service and delivery. The vice was smaller than anticipated but for small diy jobs it is great. I am very pleased with your company and will be using you again in the future thank you once again."
Peter Milne (Oct '20)

"Many thanks for the prompt delivery of my order. Very well packaged and delighted with this powerful Sander. An outstanding company to deal with."
John Walsh (Oct '20)

"Excellent service,will use again and recommend"
Mike Brandreth (Oct '22)

"On Thursday morning I went to purchase a chuck from my local supplier.  Was told, 'Due to pandemic we can't get them, don't know when they will be available'.  Thursday afternoon I went on the internet, found DM tools, and ordered a chuck (at a very good price).  9 o-clock next morning it was on my doorstep. Fantastic service!  Thank you so much."
Richard Wooldridge (Oct '20)

"Many thanks for my Planer delivered yesterday to my remote location in the Scottish Highlands. I was very impressed with your service and keeping me informed of the progress of my order. Outstanding!"
John Walsh (Oct '20)

"First time I’ve used d&m tools, received an email to say makita order was now in stock, first class service, will use you again and recommend to all our friends. Thank you."
Peter Harradine (Oct '20)

"Great service superfast delivery ordered at 3.30 pm arrived at 13.30 pm less than 24 hours to Scotland , brilliant company will definitely  use them again ..Charlie on the phone was  very informative and helpful ....thanks guys you are stars can get on with my log cabin now ...."
Steve (Oct '20)

"Great service thanks Stuart for your help would definitely recommend this company will use again in the future thankyou."
Marilyn Stephen (Oct '20)

"Received my order at 14.20 . checked it on lathe perfect fit. Can’t wait to get to try it out. Many thanks for your swift action will be dealing with you again soon."
Richard Lower (Oct '20)

"Excellent service speedy delivery could not ask for more."
Peter Morrison (Oct '20)

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"A really great service for D & M, I cannot praise you guys enough. Many thanks."
Mark Boomla (Sep '20)

"I am really pleased with my grinder and the price was unbelievable. Delivery was really fast and I have nothing but really good things to say about your company. I will definitely shop with your company again."
Quentin Mann (Sept '20)

"Web page easy to locate items and ordering very easy."
Keith Lawman, AC Lloyd Homes (Sept '20)

"The saw was delivered well packed and the overall service was very good.  I suspect I will be ordering from you again."
Jan Bayford (Sept '20)

"Excellent service. I received a call following my order  informing me how I could save money if I changed a few minor details. Very happy with the client service."
Steven King (Sept '20)

"Superb. First class. Despite late order time, delivered next day AM."
James Gibson (Sept '20)

"The high quality and ease of ordering makes shopping with D&M Tools a pleasure, thank you"
Melinda Llewdib (Sept '20)

"I placed my order over the August Bank holiday weekend and in doing so ordered the wrong voltage. I emailed D & M Tools immediately and first thing Tuesday morning they emailed me to confirm my order had been amended to the 240v and my order had been shipped. First class service and follow up. Thank you."
John Roberts (Sept '20)


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"Very quick efficient service."
Brian O'Gorman (Aug '20)

"Just like to say what great service I have received you. Ordered Trend storage boxes 2.30pm on Thursday and they were delivered 10am Friday morning. Excellent service thanks."
Nigel Blake (Aug '20)

"Thanks D&M, I'm very impressed with my new Scarifier /Aerator. this along with the speedy service will give me every reason to call again."
Colin (Aug '20)

"First time I have used you , very easy & very quick  on line site to order, Order & acknowledgements within minutes of placing order with Invoice & despatch updates."
Neil Pitcher (Aug' 20)

"Connell C-AP2-BR 36in Apron with Pocket - My order arrived to-day. I am very happy with the product and the service given. Thank you very much."
Keith Atkins (Aug '20)

"Many thanks for the prompt dispatch. Great Service."
Bill McCracken (Aug '20)

"Really impressed with the speed of delivery, especially as this is the cheapest that I have found this item for. Cheers."
John Lunn (Aug '20)

"Wow! excellent service, ordered & delivered in approx 15 hours!"
T.Hammett (Aug '20)

"Fantastic - First time we have ordered from you, first class service so far! Thank you"
Jean Doyle (Aug '20)

"You did just great! Thanks To Viki for the excellent service."
Keith (Aug '20)

"When dealing with D&M Tools for the purchase of a Scheppach R350 Soil Sieve, the help and service I received from your staff was excellent. Please pass on my thanks to Charlie and Vikki."
Rae Hicking (Aug '20)

"Thanks for a speedy delivery and a great price"
David Clark (Aug '20)

"As a professional carpenter I use D&M as much as possible and have done so for years. They know there tools and are very helpful with advice. Prices are very competitive with the service included. 
Thanks Will."
James Kind (Aug '20)

"I have been conducting  a significant amount of business with your company because of the exemplary way in which Ian Sims and Mark conduct their commercial affairs. Thank you for your service."
Clive Jones (Aug '20)

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"I placed my first order to day, spoke to Stuart very professional took my order and details payment shipping very impressed.
On the back of this I placed my second order with-in one hour."
Norman Howson (July '20)

"I ordered some Dewalt cordless drills but unfortunately there was a problem with my card payment. Thankfully Gary at dm tools resolved the issue very quickly and efficiently. I will not hesitate to use dm tools in the future thanks for your help."
Geoff French (July '20). 

"Just wanted to take the opportunity to say thank you for a great experience. Your staff were very helpful and provided immediate updates and made the whole process very easy. I will definitely be back again.."
Ryan Heynes, Account Director, Dell Technologies | Global (July '20)

"Excellent service and very prompt delivery. Thank you."
Kevin Boxell (July '20)

"Good product, superb service and DPD to boot."
Peter Wide (July '20)

"Hi good service ,fast delivery i can recommend every one  5 stars"
Vladimir Briza (July '20)

"Ordered a Triton jigsaw it arrived ahead of schedule, one and a half days later, brilliant. Communication was spot on too. Would recommend D M Tools with confidence. Very straightforward to do business with, thank you."
James Usher (July '20)

"Metabo table saw stand ..perfect good value thanks ...cheers."
Ian Shand (July '20)

'Ordered hedge trimmers.very easy to order.quick response told was going out for delivery within hour of ordering brill.'
Valerie Cooper (July '20)

'Excellent service under these difficult circumstances, thank you.'
Roger Tillman (July '20)

"Bought trend router from you .umbelievable deal and brilliant service . arrived to jersey today in rapid time .first class operation .will be using
you again and recommending to friends .well done"

Colin Riley (July '20)

'A special thanks to Elise for assistance  in getting my order fullfilled. Great Service.'
Mark Hay (July '20)

'My order  the delivery arrived today .i was pleasantly surprised I thought I would take longer everything was spot on very good price excellent delivery will definitely be back for more tools thanks keep up the good work .'
Raymond Shiach (July '20)

"Thank you for supplying and delivering my new sander during lockdown. The whole process worked extremely smoothly and although another company said it would take 33 days! The sander arrived from your company in 3 days magic thank you."
RGM, Chelmsford Essex (July '20)

"Just received the TrendT31A dust extractor, hose and reducer that I ordered on Mon 29 Jun. Dpd delivered promptly and on time. ... I should particularly like to thank Ian for his help while deciding what to get and how to connect to the various power tools that I have. His replies were prompt and accurate - it was much appreciated. Thank you again and I shall not hesitate to use D&M Tools again."
Huw Rees (July '20)

"I must congratulate you for your 5star service ease of ordering exellent service and unbeatable delivery."
H.Woodcock (July '20)

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"I just want to say that my first order with you has been received. The whole experience has been great. The selection and pricing of items is very competitive and the delivery was very swift. 
I definitely will be using your company again! "
David Bradley-Wickens (June '20)

"Placed my first order with D&M Tools on June 25 at 13.55; received my order the very next day at about 11am. What terrific service D&M, will definitely be using your company again & happy to recommend to friends. Thank you for a great service - prices damn good as well !"
Garry Edmonds (June '20)

"All I can say is that your service was excellent. I would recommend your company to any one and I would like to thank a team member you have called Will who sorted an order for me, I spoke to him on over the phone on Thursday 25th June and received my order today Friday 26th as he said I would. Fantastic. Many thanks to you all."
Edward Lawrence (June '20)

"...I placed my order over the phone and I must say I was more than pleased with the service I received from the salesman who took my order I was very pleased with the way he dealt with my request a good job very well done."
Peter Parry (June '20)

"Amazing service, despatched within one hour of ordering and receipt expected within 24 hours.  Other tool companies I checked couldn't compete with the speed of delivery."
Michele Cory-Smith (June '20)

"Thank you so much for such a speedy delivery. In these unprecedented times we didn't expect the item to be here at 9.30am the next day. Thank you to all your staff 👏👏👏"
Julie Goodwill (June '20)

"Very pleased with the quick and efficient service provided by D&M Tools.Delivered on time and is working well. Will no doubt use D&M again in the future."
Brian (June '20)

"Brilliant customer service! Nice and friendly! "
Troy Fryer (June '20)

"All good, ordered items approx middle of the day, now being dispatched. Placing order online was easy. Thank you."
Mark (June '20)

"I would just like to say many thanks for the excellent service your staff have provided with my order, I just wish I had found your web site earlier, however you will definitely be the first place I visit in the future.  I have already passed you web site to a colleague."
Les Bate, Medical Accounting Services Ltd (June '20)

"..I was very impressed by the quick service and the fact you keep me up to date about my purchase and I will have no hesitation buying from your store again, thank you again for you excellent service."
Jim Mathieson (June '20)

"First order placed with DM tools as pricing is very competitive and delivery reasonable. Excellent assortment of goods so well pleased so far. Only slight problem is the minuscule small fonts on website. Need magnifying glass to read ! Will give update  when I receive my bandsaw blades. Thanks
Frank Byrne (June '20)

"First time I’ve purchased from D&M Tools and if first impressions count then not only am I impressed but you’ll have me as a long time customer. My bank proactively voided a payment despite me advising that it was bona fide, I received a call from a very polite and helpful D&M representative to advise me of the card payment issue, took payment over the phone and I duly received order confirmation and dispatch advice via email. I’ve previously had issues with other tool sales businesses who have subsequently lost my business forever due to poor communication and extremely poor customer service, so it was reassuring to find a business proactively contacting me. Obviously pricing is always going to be a factor and in this instance D&M came in at probably the most competitive price out there, certainly going forwards I’ll look at D&M and always ask the question if a matched deal is available where there is a price discrepancy. Good start D&M hopefully the purchase arrives in one piece and with no subsequent issues. Many Thanks."
Ian Barnard (Home & Oil Boiler Care) June '20


"A very quick and  easy way to order from you thank you."
Margaret Waterfall (June '20)

"Very good service, top man served me and knows his products. (needs a rise). Many thanks."
Neil Gayden (June '20)

"Hi I would like to give your Company 5 stars for the excellent service I received when I purchased some items. Prompt delivery. Thank you."
Charles Knight (June '20)

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"...I did and do LOVE your service and courtesy+understanding=gorgeous people! Would highly RECOMMEND their service and shop (their prices are way better than screwfix,toolstation,etc...). Thanx alot!"
Beniamin Dragomir (May '20)

"Would just like to say a big thank you for such amazing service. Can't believe I only ordered yesterday and now I have it, many thanks again.
Frank Norris (May '20)

"Rang up to purchase needed on site ASAP, not 24hrs later tool in use. Just what the trade needs..."
Richard Howarth (May '20)

"Record SC3 delivered this morning. For Service 11 out of 10 😁  Packaging 10 out 10😊  I will mention your company name in our club (Herts & Beds Woodturners) news letter if that is OK with you.
Thanks again, look after yourselves."
Mark (May '20)

"That was very quick service, thank you very much, I look forward to receiving it and getting on with better woodturning."
Mark Sole (May '20)

"A very easy service to use Should I require Tools in the future you will be my first port of call many thanks."
Martyn Weller (May '20)

"Thank you so much for a great service and advice given to me during my purchase of Triton TWX7 , Contractor Saw & blades. I liked the fact that you were honest enough not to charge me for next day delivery as you could not promise that service at this time, but despite  that  the saw and blades arrived next day and the TWX7 the day.after. ...I would have no hesitation in recommending or using your shop in the future. Thanks again."
Mike Monaghan (May '20)

"Great easy to use service,excellent product and fast delivery with competitive prices  great. Will definitely recommend to others thanks."
Chris Latham (May '20)

"Absolutely top class service - delivery on time, exactly as promised."
John Sanders (May '20)

"Thank you for your excellent service. Ordered my scroll saw on 16 /05 received it on 19 /05. Thank you Paul Lucas. The previous distributors weren't very helpful, I ordered my scroll saw on 22 /04, told it would take 7 to 10 working days. I found out on 15 /05 that they could not get one to me until July. Would definitely recommend D&M tools. Thank you once again. "
Jim Berridge (May '20)

"....I rang your lovely Will and he solved my problem with absolutely first rate customer service. And kindness. And a smile. So thank you Will, I am genuinely very grateful and I hope this message gets to your bosses so that your good work is recognised. You made an old man very happy yesterday."  
Dave James (May '20)

"Was very happy with your service and how was ur delivery was I am very impressed with dm tools thank you very much."
Jassi Randip (May '20)

"Ordered on Sunday, delivered on Tuesday, between the times stated very impressed will be buying more tools from you in the future."
Dave Kay (May '20)

"Excellent product, first class service. Item received 2 days earlier than expected - Remarkable ! Very many thanks."
Adrian Thomas (May '20)

"Hi just like to say many thanks for a brilliant service from you guys. Received my Triton router table module today. Will be ordering again from you this Friday to order the Kreg pocket hole system many thanks again."
Roland Jones from Blackpool (May '20)

"Thank you stuff arrived, very slick and professional. Thank you."
Marion Richardson (May '20)

"I would just like to say that i was most impressed by the speed at which you contacted me with the problem and the resolution to my order.It is the first thing i have ordered from you but thanks mainly to your quick and easy going service it will most certainly not be my last.A great service and would not hesitate in using again."
Allan Mcghie (May '20)

"Many thanks for your very speedy service.  My lopper arrived 2 days earlier than I expected it.  Good price too.  Thanks again."
Shaun Reid (May '20)

"Just a brief email to let you know I've received the above set of chisels today and could not be happier with the service, delivery time - especially during the current climate - and the outstanding price for such an excellent set of chisels......I simply could not believe it when I saw a set of six on offer for only £35. So, thank you very much for providing an excellent service at such a reasonable price. I look forward to sharpening the set - living in Scotland, with most of the construction sites currently closed, I'll certainly have enough time on my hands to get them razor sharp."
William Sillars (May '20)

"Always excellent service and so quick. Wish all firms were like you, it would make life so much easier."
Peter Barrow (May '20)

"It has been a very good process in my order and it was handled very professionally, thank you."
David Woodhead (May '20)

"As this was my first order. I am really impressed with the  prices, ordering and the prompt delivery smooth transaction from start to finish, even in this testing times we find ourselves in
I will certainly be using D&M for all my tool requirements from now on. Many thanks."
Mick Beards (May '20)

"Excellent service and prompt delivery even in these difficult times. Thank you."
Tom King (May '20)

"Just placed my first order with you got a few bits, the trend fast track sharpener kit etc, just wanted to say thanks for great service and delivery and price of your items, I shall have no hesitation in using you in the future for my tool needs."
Phil Wallace (May '20)

"We have just received our first order from D&M Tools. We are delighted with the products and the fast delivery service, packaging was excellent. Will definitely keep you in mind for future products !!!! Thank and Keep safe."
Linda Osborne (May '20)

"As per my last order, prompt and efficient service from DM tools, despite the current chaos. Many thanks."
John Walsh (May '20)

"Great service great price, great delivery all round first class company will definitely use again thanks."
Paul Selby (May '20)

"You done well’ I’ve not used my new chisels yet but I’m sure they will be great’ they are Irwin after all !"
Brian Howell (May '20)

"Great service dealt with you in the past and will continue . one question the kreg clamp base kbcba I purchased from you ,go they do a longer securing bolt it is to short ,it will not reach far enough through my workbench"
Hugh Beynon (May '20)

"Brilliant service , I looked all over couldn`t find any of the the model I wanted, then I found you , ordered it and you delivered in 24 hours."
J. Wormwell (May '20)

"Who needs Amazon with you guys around?  Brilliant! 
I wanted a Dremel MotoSaw and like to avoid using “you know who” but on checking them out yesterday they were a lot more expensive with longer delivery times.  I ordered it yesterday and it arrived this morning, what could be better? I am just off to play with it now. Thanks a lot…"
Richard Mobbs (May '20)

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"Just wanted to drop you a quick message, I received my order yesterday. Super quick delivery, fantastic product, thank you very much! I'll definitely be using you guys again in the future. Hope you're all keeping safe during this madness, and thankyou for continuing to supply goods to your customers!"
James Morrison (Apr '20)

"Item has arrived and is exactly as described. Thank you for a fast efficient service."
Bob Woodley (Apr '20)

"Excellent service thank you very much."
David Shelton (Apr '20)

"Thank you for the excellent service. A clear website on your ability to accept orders, accurate emails detailing order progress and delivered when the emails said it would be delivered.
Other companies could learn so much from you during these difficult times."
Dave Woolgar (Apr '20)

"Service is great, got the email Wednesday afternoon saying item has been dispatched, it was at my house 8.30 the next morning. Dealt with Ian   could not give better service. Thanks."  
Paul Marshall (Apr '20)

"Under the current covid conditions your service has, as always, been exemplary. Thank you and please all stay safe."
John Horn (Apr '20)

"Can't fault you, the order is sorted and dispatched, couldn't get better service at Harrods👍thankyou all for an excellent service."
Keith Bell (Apr '20)

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"Excellent service from customer service thank you."
Mark Power (Mar '20)

"Service always been first class Website easy to navigate"
E Gardiner (Mar '20)

"Excellent service especially in the conditions prevailing at the moment.   So quick and website easy  to navigate.   Many thanks. "
John Lowther (Mar '20)

"Absolutely great, from ordering to invoicing, here is hoping your delivery does not let you down."
Alan Herkes (Mar '20)

"...I would like to thank you and D&M Tools once again for sending me a replacement (pressure) cap  free of charge.  It’s gestures like this that sets  D&M Tools apart from other large companies such as *********, who said they would ring me back with a price for a replacement cap and never did."
Chris Ttoffali (Mar '20)

"Ordered a 3m Makita guide rail yesterday and it’s already been delivered, excellent packaging and super fast delivery. Best price I could find online too. Great company, Thanks very much"
Andy Chapman, Bespoke Woodworker (Mar '20)

"Excellent first class service,and delivery dpd brilliant courier ,fantastic prices thanks."
J A Liptrot (Mar '20)

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"The clamp for the Triton Workcentre arrived today and I’m so pleased. (Gary) You’re a gentleman, thank you so much for a great service."
Richard Allen (Feb '20)

"Great help with my order. Delivery was sent quickly. Well packed. I recommend you for help and service. Thank You."
Joe (Feb '20)

"What a great service .Saw arrived at 10 o’clock this morning and I only ordered it yesterday !! Many thanks. Also yours was the cheapest price well done."
Colin Wilson (Feb '20)

"Fantastic service, ordered Triton super Jaws at 13.30 on Monday, arrived 10.40 Tuesday. Also phone answered by a human not a robot telling me to press numerous numbers before I get to place my order. Well done D&m Tools."
Martin Bolton (Feb '20)

"Fantastic customer service-very good stock levels and fast reliable. This company deserves 5 Stars-many thanks"
Chris Inkpen (Feb '20)

"Really helpful staff, one kindly carried my purchase to my car. The toughbuilt saw horse (650) I bought is great , adjustable legs enabled me to easily get a level work area and really stable. Many thanks."
Mr Holden (Feb '20)

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"Thank you for the speedy service, drill received exactly within the timescales give, can’t fault. The drill is also exactly as described and at a competitive price. Overall, very impressed."
John Wardale (Jan '20)

"Very fast dispatch and delivery, 22hrs, cheapest price, goods as ordered, queries answered and sorted promptly, top store, will use again."
Alan Bourne (Jan '20)

"I have just purchased a dewalt  table saw and stand (at a very good price). Unfortunately there was a slight hiccup with the delivery dates (no fault of D&M) and on unboxing the saw had a scratch across the table (once again, no fault of D&M). This is when good customer service kicks in.  From initial purchase with Gary through conversations with Stuart, Paul and Will the service has been outstanding , (in fact, I think the best I have experienced), and I am more than happy about how everything was handled. The guys are a credit to your organisation. I would not hesitate to use your business again and to recommend it to friends. A big thank you from a satisfied customer."
Colin Philson (Jan '20)

"Brilliant customer service. Many thanks. Order received at 13.05 today Sunday 19/01/20. Your staff work as a synchronized team, very commendable. Thanks to Gary, Gary and Will. 
Regards to you all."
Clive Parkes (Jan '20)

"Placed an order with this company for the first time and found their website to be really comprehensive and the prices to be very competitive with others but best of all the fast dispatch and delivery. Already looking to place another order in the very near future. 10/10"
Robert Jaycock (Jan '20)

"First Class Service. Gary Purdey was excellent. 5 Stars. Order Placed  Monday 06 01 2020  Delivered via DPD 15.35 Tuesday 07 01 2020. Next Day Delivery absolutely brilliant. Parcel arrived with No damaged. I have now to get to grips with my new Band Saw. I am a first time buyer.  I will recommend and use yourselves again. Thank you."
Clive Parkes (Jan '20)

Visit our Trustpilot page CLICK HERE or check out more customer testimonials CLICK HERE

D&M Tools are passionate about tools. As one of the largest and longest established independent tool retailers in the UK we supply professional power toolshand toolsmachinery and accessories.  As tool specialists D&M Tools offer the very best brands in power tools such as Makita, Dewalt, BoschMetabo, Trend, Mafell, Festool and Fein and machinery brands such as Record Power & Scheppach.  We stock a huge range of power tools including cordless drills, cordless saws, cordless combi drills, cordless screwdrivers as well as routers and angle grinders. Our machinery range includes, lathes, bandsaws, table saws, spindle moulders, planers and thicknessers and pillar drills as well as dust extractors, welders and water pumps. D&M Tools also offer a huge range of hand tools and accessories from Irwin, Stanley, Bahco and many more including hammers, screwdrivers, hand saws, clamps, spanners, chisels and wrenches. We also stock an extensive selection of clothing and workwear including trousers, jackets, sweatshirts, hoodies, T-shirts, socks and footwear from top brand SnickersApache and DeWalt.