Over 10,000 items in our stock ready for same day dispatch!
Or 'Click & Collect' from our Twickenham Superstore
All orders paid for by credit/debit cards are subject to security screening to prevent fraud. It may be necessary on some occasions that our team contact you to discuss your billing and/or delivery addresses to ensure that we are minimising the risk of fraudulent payments for both our customers and ourselves.
An easy and safe way to pay. Simply click the PayPal option at the Payment stage of your order to log into your PayPal account.
Bank Transfer Payments
We are happy to accept a bank transfer direct in to our bank account. For more details on this option please call our customer services number (020 8892 3816).
Alternatively, add the items you would like to purchase to your basket. Follow the on-screen instructions to checkout and at the point of payment select ‘Pay By Bank Transfer’. A member of our team will contact you to finalise the payment details.
Please note, your goods will only be despatched once payment has cleared.
Order On-Line - Pay & Collect In Store ('Click & Collect')
We also offer the option of reserving items to collect and pay at our Twickenham Superstore. You will be notified when your order is ready for collection. Payment is taken in store.
|Delivery Service||Under £99||Over £99|
Band 1 – Standard Delivery:
Band 2 – Next Working Day Delivery:
Band 3 - Isle of Wight
Band 4 – Channel Islands, Northern Ireland, Scottish Highlands & Islands:
Band 5 – Saturday Delivery:
Band 11 – Sunday Delivery:
All orders are sent on an all-day delivery service. Delivery can be typically be attempted any time between 8am-6pm. Delivery time frames not guaranteed,
see Terms & Conditions for more detail.
Some items may require special delivery that are not covered by our general carriage rates and will be quoted before the order is processed.
For the majority of orders (excluding heavy or oversized items*), we will despatch your items with DPD. They will provide tracking notifications, including the date of delivery and a one-hour delivery window, by email and text (when a mobile number has been supplied).
If you wish to reschedule your DPD delivery, you can do the following in the DPD app:
Please note that requesting delivery to a neighbour or safe place is done at your own risk.
*Heavy or oversized items are despatched via TNT, who currently do not offer a timed notification service due to the size of consignments being handled. Heavy items will require the recipient to make the necessary arrangements to take delivery of the goods, the carrier will only deliver to the address instructed.
Items which are too large/heavy to be safely shipped as a parcel will be sent strapped to a pallet. A member of our team will notify you via email when your goods are being shipped on a pallet.
Receiving Your Delivery
When you receive your item should the parcel be visibly damaged, please ensure that you write ‘damaged’ alongside your signature when signing for the goods. All damage to items must then be reported to us by email, letter or telephone, within 24 hours where possible.
Please note that prices shown on our website may differ from other publications and may be only available for online purchasing.Occasionally, an error may occur and goods may be either incorrectly priced or described in which case the Company will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. The Company reserve the right to correct any errors from time to time. The Company will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If the Company are unable to contact you or you do not wish to continue with the order at the correct price or correct description, the Company will cancel your order and refund the price you have paid.
The item is currently in stock and available for despatch or Click & Collect* from our Twickenham Superstore.
This item is delivered direct from the manufacturer so is subject to being in stock with them. Should the item not be in stock with the manufacturer, you will be contacted either by telephone or email at the earliest opportunity (during trading hours 8.30am-5.30pm Mon-Sat).
The product is typically available for despatch or Click & Collect from our Twickenham Superstore within the time quoted on the individual product page, depending on the specific item and availability with the supplier. These are subject to change.
You will be notified by our sales team of an estimated due date when you place the order (during trading hours 8.30am-5.30pm Mon-Sat).
You can also click on this item to receive an email notification as soon as the item comes back into stock.
You may also contact us directly on email@example.com or by phone on 020 8892 3813 to check when the item is expected back in stock.
Please note: In the unlikely event that the item is over-sold or becomes unavailable whilst in your basket or during your check-out process, we will notify you either by telephone or email at the earliest opportunity (during trading hours 8.30am-5.30pm Mon-Sat)
When you place your order we collect the following information:
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access. The person responsible for privacy matters is Mr Paul Dowding.
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