Archived reviews (pre 2014) Click Here
"Excellent service from customer service thank you."
Mark Power (Mar '20)
"Service always been first class Website easy to navigate"
E Gardiner (Mar '20)
"Excellent service especially in the conditions prevailing at the moment. So quick and website easy to navigate. Many thanks. "
John Lowther (Mar '20)
"Absolutely great, from ordering to invoicing, here is hoping your delivery does not let you down."
Alan Herkes (Mar '20)
"...I would like to thank you and D&M Tools once again for sending me a replacement (pressure) cap free of charge. It’s gestures like this that sets D&M Tools apart from other large companies such as *********, who said they would ring me back with a price for a replacement cap and never did."
Chris Ttoffali (Mar '20)
"Ordered a 3m Makita guide rail yesterday and it’s already been delivered, excellent packaging and super fast delivery. Best price I could find online too. Great company, Thanks very much"
Andy Chapman, Bespoke Woodworker (Mar '20)
"Excellent first class service,and delivery dpd brilliant courier ,fantastic prices thanks."
J A Liptrot (Mar '20)
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"The clamp for the Triton Workcentre arrived today and I’m so pleased. (Gary) You’re a gentleman, thank you so much for a great service."
Richard Allen (Feb '20)
"Great help with my order. Delivery was sent quickly. Well packed. I recommend you for help and service. Thank You."
Joe (Feb '20)
"What a great service .Saw arrived at 10 o’clock this morning and I only ordered it yesterday !! Many thanks. Also yours was the cheapest price well done."
Colin Wilson (Feb '20)
"Fantastic service, ordered Triton super Jaws at 13.30 on Monday, arrived 10.40 Tuesday. Also phone answered by a human not a robot telling me to press numerous numbers before I get to place my order. Well done D&m Tools."
Martin Bolton (Feb '20)
"Fantastic customer service-very good stock levels and fast reliable. This company deserves 5 Stars-many thanks"
Chris Inkpen (Feb '20)
"Really helpful staff, one kindly carried my purchase to my car. The toughbuilt saw horse (650) I bought is great , adjustable legs enabled me to easily get a level work area and really stable. Many thanks."
Mr Holden (Feb '20)
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"Thank you for the speedy service, drill received exactly within the timescales give, can’t fault. The drill is also exactly as described and at a competitive price. Overall, very impressed."
John Wardale (Jan '20)
"Very fast dispatch and delivery, 22hrs, cheapest price, goods as ordered, queries answered and sorted promptly, top store, will use again."
Alan Bourne (Jan '20)
"I have just purchased a dewalt table saw and stand (at a very good price). Unfortunately there was a slight hiccup with the delivery dates (no fault of D&M) and on unboxing the saw had a scratch across the table (once again, no fault of D&M). This is when good customer service kicks in. From initial purchase with Gary through conversations with Stuart, Paul and Will the service has been outstanding , (in fact, I think the best I have experienced), and I am more than happy about how everything was handled. The guys are a credit to your organisation. I would not hesitate to use your business again and to recommend it to friends. A big thank you from a satisfied customer."
Colin Philson (Jan '20)
"Brilliant customer service. Many thanks. Order received at 13.05 today Sunday 19/01/20. Your staff work as a synchronized team, very commendable. Thanks to Gary, Gary and Will.
Regards to you all."
Clive Parkes (Jan '20)
"Placed an order with this company for the first time and found their website to be really comprehensive and the prices to be very competitive with others but best of all the fast dispatch and delivery. Already looking to place another order in the very near future. 10/10"
Robert Jaycock (Jan '20)
"First Class Service. Gary Purdey was excellent. 5 Stars. Order Placed Monday 06 01 2020 Delivered via DPD 15.35 Tuesday 07 01 2020. Next Day Delivery absolutely brilliant. Parcel arrived with No damaged. I have now to get to grips with my new Band Saw. I am a first time buyer. I will recommend and use yourselves again. Thank you."
Clive Parkes (Jan '20)
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"Hello team. I must admit I was gobsmacked to get a message saying my purchase had been sent. I only ordered it 45 minutes ago. So great and exemplary service . I don't think any other company would have managed to beat that. Five star treatment for sure. Thankyou."
David Muckle RPT (Dec '19)
'Spot on thank you.'
Frank (Dec '19)
"Thank you again DM tools for a superb service. super fast delivery. And what made it even better is the text message to tell me what time (roughly) my items will be arriving. First-class company and First-class products. Thank you very much."
J Hackland (Dec '19)
"Quick, swift delivery with the product being exactly as advertised. Thank you so much. Good price and great service."
Kerry Hilton (Dec '19)
"Fantastic speed of service following order, and prompt and friendly messaging earlier in the day.... looking good so far ;)"
Nick Drake (Dec '19)
"Thanks to everyone at D&M tools ltd for very fast service first time I have used your your company and will not be the last item arrived safely in a well packed box and delivered in my opinion one of the best UK delivery service DPD the price for this item was a very competitive price which came out on a google search only one other company matched that price hope to deal with you again soon many thanks."
Paul Turner (Dec '19)
"A quick and prompt delivery fantastic, well done always reliable."
Anon (Dec '19)
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"Credit where credit is due, thank you for your prompt service & competitive price on my order of a Record Power WG200 sharpener & accessories, even though Record Power depot is less than 30 minutes from me I could not have got it sooner."
Eddie Howes (Nov '19)
"Just received my circular saw blades, having made far too many email enquiries to Paul regarding their suitability. Superb customer service, followed by extraordinary delivery speed - overnight as promised on your site. You really do go that extra mile! Exemplary. I shall recommend you to friends should the opportunity arise. Thank you!"
Richard Dunn (Nov '19)
"Ordered yesterday delivered today using DPD an excellent carrier. I was informed of the delivery time and it was slightly early. The price of the item was the cheapest online and with free delivery represented excellent value. It was well packaged. The purchase was quick and easy, the website easy to use. We use Amazon Prime but this deal and the efficiently of delivery easily surpassed them and we will always check D & M Tools in future prior to looking else ware. D & M Tools fully recommended."
Robin Graham (Nov '19)
"I have to say that the service from D&M Tools is quite superb. The minute that I placed an order, I had a response to say that the order was successful. This coupled with a query that I’d forgotten my username, and a man by the name of Ian quickly dealt with the situation and I was able to go ahead with the online order.
This is not the first time that I have dealt with the company, and each time it has been a sheer pleasure to use them."
A very satisfied
Colin Hickman - Leigh-on-Sea (Nov '19)
"Excellent service, received my Triton items today. A++++ will do business again."
Paul Wilson (Nov '19)
"This is the best service I have had on line. Easy ordering on an excellent website and extremely speedy delivery. FIRST CLASS."
A. Thompson (Nov '19)
"Excellent service, the tracking system is accurate and the packaging of the drill stand was very good. I will certainly purchase from you again. Thank you."
James Kirkpatrick. (Nov '19)
"Just a quick message to say a massive thank you for my order recently. It was sent out promptly and in good condition. Once again a massive thank you in the speedy delivery of the products."
Mr R. J. Dine (Nov '19)
"Great service. Great product. Very competitive price. My go to shop for quality tools. Would always recommend."
Ernest Stubbs (Nov '19)
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"Many thanks to Ian Sims, during my initial enquiry and to Mark Halsey at the point of sales. Really nice to deal with you gent's, both courteous and with a good knowledge of the products that you sell. A very professional service and a great delivery."
John Romeril, St Bernards Cottage, Jersey UK (Oct '19)
"Thank you for your very quick service. The helmet is just what I need, easy to follow setup instructions, every thing very well wrapped and protected.
On charge and ready when I am."
Jim Needham (Oct '19)
"Received my Trend T7EK router on Monday, as usual prompt delivery excellent packaging. I have to say having used this router today I fail to see how the price of it can be so cheap, superb product and a fantastic kit and box, DELIGHTED!!!!!!"
Ian Alker (Oct '19)
"Thanks for the quick response and arranging the replacement. Unfortunately, things can go wrong with an order, what matters is how the company deals with it.
I could actually have got the saw cheaper from one of your competitors using a discount on eBay, but I didn’t rate their customer service from feedback and reviews online. D & M on the other hand have brilliant reviews and great recommendations on trade/woodworking forums. Any fool can offer a cheap price to get business, but it’s no good to the customer, if the customer service is cr*p. The service provided by D & M has been great from the start, which is quite rare these days and I’d certainly consider you for future purchases."
Rick Pearson (Oct '19)
"All at d&m tool re the above order I would like to congratulate you on the very efficient, smooth, and stress free transaction thank you."
David Attersley (Oct '19)
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"Excellent service from this company. If every company treated their customers like this it would be very satisfying. Thankyou."
David Macpherson (Sep '19)
"Thank you for your prompt response and actions, it nice to know that any issues are taken care of by DM Tools. As and when I need any further tools/equipment I will be looking at your web site as my first place to visit! 😊"
Barry Harland-Froud (Sep '19)
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"Hi, thanks for making this an easy order as I didn't have to create an account for a one off purchase, website was easy to navigate, purchased the items from you because you offered free postage, same priced items on another website charged postage, £12. Thanks."
Paul Rounding (Aug '19)
"Your service was brilliant as usual. Thank you."
Alan Parker (Aug '19)
"I order my Record Power Dust Extractor DX1000 and accessories; and I must say it was free delivery very fast and well done on keeping me informed and time delivery. I will be shopping on your site again."
Ken (Aug '19)
"Hi, I’ve received my order of the Triton SuperJaws XXL today. I just want to say thank you. It arrived well packaged with DPD within the allotted time slot for delivery. It’s a solid bit of kit that will probably outlast me"
Wayne Penzer (Aug '19)
"Very pleased with your service prompt and professional as always will be ordering from you again very soon (maybe tomorrow or over the weekend) I wish you had a shop in Sheffield so I could just pop in but I think that would be very bad for my bank account. We don't have a lot of decent tool shops in Sheffield anymore unfortunately. Thanks again.
Tony Anthonies (Aug '19)
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"Great service. Order arrived in next days post, which was wonderful, as I am in the middle of a work project involving relocated hinges and broke the drill in the one I had, so now I can carry on with barely a hold up."
John Curle (Jul '19)
"I don’t normally review but thought I must, the items I wanted were out of stock but was sent a e mail to let me know when in stock. Once bought items arrived quickly without any probs, thanks."
Morgan (Jul '19)
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"Just a note to say how wonderful you are. Great communication and really fast delivery, last 2 orders arrived in super quick time and have always had good service. You can guarantee that I will be back for more! Many thanks again..."
Calum Kelly (Jun '19)
"Excellent website and excellent service.
Mr D Marsh (Jun '19)
"Your delivery arrived on time and 100% as expected. Fantastic service, will be buying from you again. Many thanks."
Peter Willemse (Jun '19)
"I purchased a Record WG 250 whetstone sharpener (order 746088) it was delivered on time.
However I found that it had been damaged.
I was very impressed with D&M, when contacted arranged for a new one to be delivered the next day and damaged one collected.
Slightly disappointed with the quality of the machine but works ok.
I will consider D&M if I have further purchases and will visit the shop if I am ever in the area."
Roger (Jun '19)
"Thank you, Placed order 15 00 hrs. Received 11 00 hrs. Following morning.
You can't beat that. Excellent. I will call again. Thanks again."
Peter H. (Jun '19)
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"It's so easy to criticise when things go wrong, but I'd like to say " thank you " for the swift way in which you and your team dealt with my recent damaged bench thicknesser. I won't hesitate to use DM tools in the future."
Andy Keen (May '19)
"Great prices, great delivery provider and great service. Roll on the next order."
Kieran Sykes ; Leeds
"Absolutely brilliant easy to order really good prices and really chuffed with my purchase will definitely recommend and will be purchasing at some point in the future. Well done 1 happy customer."
Darran Horsfield (May '19)
"Thank you for speedy delivery very pleased with my lathe although I have not used it yet also the chuck thanks again"
Harry Atwell (May '19)
"The air pro parcel arrived exactly on time, have now completed the installation of parts etc, battery being charged and looking forward to using it, a fine piece of equipment, many thanks for prompt delivery etc."
Roy House (May '19)
"Just to say that my order for the Makita Plunge Saw & 2x Guide Rails arrived safely today, approximately 24 hours after being placed.
Everything was well packaged and there isn’t any apparent damage to any of the items.
Very impressed with the next day delivery arrangements.
I had a brief traul of the internet before buying, and yours was one of the best priced packages available.
Jim Morgan (May '19)
"First class service. will definitely use again."
David Campbell (May '19)
"As usual, a prompt and reliable service."
Stephen Wood (May '19)
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Beany Pie (Apr '19)
As usual excellent service both on line and over the phone.
Mr G Frakes (Apr '19)
"Thank you for all your updates and good promp sservice i dont use internet that much but found your site easy to use and order .
the part arrived on my doorstep at time you gave me well done thanks again"
Dave Robertson (Apr '19)
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"My first purchase from you very good service won’t hesitate to recommend and to use again."
John Harris (Mar '19)
"Yet another speedy service from DM Tools and DPD deliveries. Ordered late on Thursday evening and delivered Saturday. Equipment top quality as always. If only all company worked as quick as these companies. Many thanks."
Chris Gentry (Mar '19)
"Hi folks - just wanted to say what a fabulous service. Good pricing, easy ordering and delivered next day. Good to see it doesn’t always have to be Amazon. Thanks."
Rob Price (Mar '19)
"Brilliant as ever. Why would anybody go elsewhere."
Tony Rodgerson (Mar '19)
"You have been a very good company to do business with. Very easy to order items and prompt delivery. Thank you very much."
Mr D Young. (Mar ' 19)
"Excellent costumer service, prompt delivery, and accurate delivery forcasts. thank you."
Mohammad (Mar '19)
"Great piece of kit as expected from Metabo. Value for money as usual from D&M. Arrived in record time. What more could I ask..? I would always recommend D&M tools."
E. Stubbs (Mar '19)
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"Just a quick line to thank you for your extremely fast response to my order and say I will definitely peruse your website again!"
Craig Lewington (Feb '19)
"I have never had such a fast delivery date of an order ever. Well done"
P Mathison. (Feb '19)
"Excellent price cheaper by quite a margin speedy delivery would highly recommend and will be using again.
Thankyou for top quality service"
Christopher Gentry (Feb '19)
"D&M tools gives you the best service. Always keep you updated with orders. Personally why would you go anywhere else."
Graham Derby (Feb '19)
"10 out of ten
William Mainwaring (Feb '19)
"Quicker delivery than Ax******* (I am sure you know that is high praise) good price.
I will be very happy to do business with you again."
Kev Ball (Feb '19)
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"From initial contact to prompt delivery of my order your service was very professional and efficient. My order arrived expertly packaged and on time as arranged with Ian . Thanks for an excellent service."
Jim Lennon (Jan '19)
"Thanks for the great service , Milwaukee hoodie is brilliant . I will definitely be using you again in the very near future."
Andrew Moody (Jan '19)
"The service was very good. can not fault them."
Michael Weston (Jan '19)
"Fast delivery, Good price,1 small problem with spare blades for scroll saw due to wrong manufacturer code. Contacted D&M and this was rectified immediately correct blades received next post. Many Thanks 5 star service."
Glyn Spooner (Jan '19)
"Just to say thank you for your excellent service. My scroll saw was ordered on Thursday pm and was delivered as promised on Monday lunchtime.Price and delivery was the most competitive I could find anywhere. Well done, worth using again."
Chris Smee (Jan '19)
"Just received a delivery of my Record drill press, must complement D M-tools on a speedy delivery also very pleased with the purchase and the price."
Brian Brown (Jan '19)
"Just to say thanks - impressed by how efficient your system is. Item arrived next day, perfect."
David Vince (Jan '19)
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"A reliable company which I contact when needing good advice for my DIY requirements along with first class service."
Dennis Chambers (Dec '18)
"Your service was excellent and would just like to say a big thank you will definitely be using you again and letting other trades know about you."
David Carrie (Dec '18)
"They say don’t they, not to judge a company on when things go wrong, but how they deal with it, so I’m very impressed with the response from D&M. Ultimately of course it was the delivery people who lost the plot slightly. Look forward to buying more toys from you next year. In the meantime hope you all have a good Christmas and New Year."
Malcolm Holt (Dec '18)
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"Absolutely Brilliant Customer Service. (Nothing more needs to be said)"
Dennis Gregson (Nov '18)
"Prompt and excellent service as usual. Nice to do business with. Thank you."
Peter Barrow (Nov '18)
"Thank you very much for the quick and easy purchase of my Dewalt Flexvolt Chainsaw. Ordered on Monday the 12th November from a very knowable customer service person delivered lunch time today Tuesday 13th. Could not have been better."
Clive Mears (Nov '18)
"Just to let you know that my items arrived as planned yesterday, I just wanted to say thank you for all of your help Ian. When I want to purchase anything else I will contact you directly as the service given by yourself and DM Tools is of the highest standard."
Steve Goodgroves (Nov '18)
"I cannot thank you enough for the excellent service you have provided. I will not hesitate to recommend your company as the combination of service and pricing is unbeatable."
David Crossman (Nov '18)
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"Thank you very much for holding this competition, you have no idea how happy winning has made me. Thank you for the lovely hedge trimmer and torch that arrived today, Christmas has come early for me :). Kindest regards. Have a wonderful day."
Harry (Tool Show '18 Prize Draw Winner - Oct '18)
"Thanks for fast delivery and best price I could find.! Excellent service."
Steve (Oct '18)
"Just a quick note to say what a great service and communication I have received since placing my order. Thank you."
Jeremy Hall (Oct '18)
"Many thanks for the prompt attention to my order for 32mm DeWalt hole saw, from order to despatch within the hour must be a record. I should have come to you in the first place having wasted most of the morning in Dorking and then Guildford without success, thanks again.
David Williams (Oct '18)
"Received this morning, thanks. Excellent product delivered super-fast. Thanks again."
R Davies (Oct '18)
"Many thanks for your fast excellent service of a chuck I ordered for my Son inLaw in Kent, also for the updates I had from the parcel was dispatched from your business to it arrived with the recipient.
Without doubt I will be using your services again, also many thanks to the gentleman I asked for advice when I ordered the chuck he went out of his way to make sure I was completely satisfied. Also your cost was very reasonable for the item and the postage."
J. Gallagher (Oct '18)
"I don't normally send feedback on purchases but the service from D&M Tools has been really excellent. I purchased a Festool dust extractor/vacuum and I received a dispatch notification within 2 hours! I also received a call and email offering to extend the product warranty on my behalf without any charge. Well done."
Guy Laister (Oct '18)
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"Thank you for your superb service regarding the purchase of the Mafell plunge saw. Ordered on Monday and delivered in excellent packaging Tuesday morning. Brilliant! I very nearly bought a Festool saw but having read many on line reviews of the two, it became clear that the Mafell came out on top and I must say it is a super piece of kit. Delighted with it."
Dave Jones (Sept '18)
"Excellent service. Items delivered next day via DPD exactly at the time forecast. Was able to track the DPD delivery on line which made things easier. Well done D&M Tools ........... will used you again. Thanks."
Vic Hughes (Sept '18)
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"Hello D&M Tools, I contacted you today (31/08/2018) about a fault I have with my AC400 Air Cleaner and within about 30 minutes I had a phone call from Record Power who were very helpfull and I will receive the part to fix my problem in 3 working days. I thought I would write this email to say thank you for your prompt and very efficient service and I look forward to using D&M Tools in the future. Thank you,"
Chris Slack (August '18)
"Thank for your prompt and very efficient service Delivered right on time. Should I require anything else I will not hesitate to contact you. Thanking you."
A G Johnson (August '18)
"Service and guidance of tool selection to my selection of tools, 10/10 thank you."
Roy (August '18)
"Excellent price and fast delivery, will definitely keep you in mind for future purchases, many thanks."
Simon George (August 2018)
"I ordered a bandsaw blade yesterday (Monday). I received an email this morning with a delivery window, and the blade has just arrived at exactly the right time. Thank you for your excellent service."
Peter Brooks (August 2018)
"Happy Chippie! D+M tools is now my go to store for any of my woodworking needs. All my orders have arrived the next day before 3pm. Any enquiries on the phone have been polite and helpful. Thank you, much appreciated."
John (August 2018)
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"Great friendly service ,Best price I could find , rapid delivery & I will definitely use again ."
Steven McKenna (July '18)
"I have ordered a number of items from yourselves and have found the ordering process to be reliable, efficient, hassle free with free delivery on most items and website easy to navigate, will continue ordering from yourselves as you are cheaper than manufactures websites, even cheaper when loyalty points (turned into cash) can be used against purchases."
Alan Henderson (July '18)
"New customer – found my purchase very easy and successful will definitely buy from again."
David (July '18)
"Just to say how helpful you were when I wrongly ordered my blades I rang to sort it out and problem solved blades arrived safely and quick many thanks will recommend D&M tools and use again keep up the good work."
John McDonnell (July '18)
"Ordered a 300W Draper belt and disc sander, with delivery in less than 2 days. Cannot fault the purchase, with D&M to be commended for excellent service, straightforward process and safe and secure packaging. Will definitely use again and recommend to friends and colleagues."
Mark Smith (July '18)
"...I have ordered many things from UK, honestly I have experienced the best customer service from you and from D&M Tools. Thank you for all your effort and support."
Stellios Georgiou (July '18)
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"Smooth transaction, as always with this Company"
Mr Dyson (June '18)
"Having placed my order only yesterday 7/6/2018, I have just received the item. Very pleased with the fast service and would use your company again, and would recommend you to friends. Thanks."
Keith Lawrence (June '18)
"Excellent service great product and affordable well impressed"
Dan Childs (June '18)
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"A truly great service, excellent communication. Highy recomended. I will definitely use D&M tools again"
Ted Muggridge (May '18)
Great staff very helpful. Recommended.
Bear Stone (May '18)
"Thanks so much for the great service of my order, look forward to using your services in the future."
Gerald Martic (May '18)
"Received this item day after ordering it. Excellent service from this company, as always."
Mr Dyson (May '18)
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"Received all my tools.....thanks for a very good service...also thanks to Will in sales for his assistance.....I shall be purchasing more in the near future"
Declan Power (Apr '18)
"Very happy with the service from Will. Nice guy, he knew his stuff and as a result you get a sale and my son Ben gets a generous birthday present. Everyone wins."
Joe O'Rourke (Apr '18)
"First Class! Very fast delivery & an excellent price. Many thanks."
Chris Walker (Apr '18)
"Hello D & M once again your email contact and delivery service is second to none the clamps are excellent *****
Thank you for your super quick service"
Malachy Gillen (Apr '18)
"This has been my first experience of ordering from D&M Tools and I have to say I am very impressed! Seldom do you find good service these days, so it’s very refreshing to find excellence in customer service from someone who knows their business and gives time and help to satisfy your requirements. Thanks Gary.
Regards from a well satisfied customer."
Jeremy Taylor (Apr '18)
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"Hello D & M & Vicki thank you for your excellent very quick service and brilliant communication. Delivery was excellent lads very pleasant. Very pleased indeed and well recommended. Thank you for a pleasant shop."
Malachy Gillen (Mar '18)
"Excellent service and delivery to the channel islands. Hidhly recommend very efficent company. Many thanks."
Garry Wilkins (Mar '18)
"I had a problem completing my on-line order so phoned instead. The call handler (Grant) apologised for the problem I had experienced with my online order. He seemed very knowledgeable and was very aware of the products I was ordering. He was helpful, friendly and efficient. What else can you ask for. Very happy with how my call was dealt with and highly likely to use you again in the future. I only hope that the delivery service and potential after sales is as good. Many thanks.
Steve Dinley (Mar '18)
"Thank you D&M Tools. Excellent service the item arrived next day, it is so good to that there are companies still around where you can get what you want when you want, just like the old days. Thank you very much I will certainly be ordering from you again and recommending you to my colleagues, keep up the good work."
Noel Drayton (Mar '18)
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"Very pleased with purchase, the buying experience with D & M couldnt be faulted, despatched and delivered promptly. Top job!"
Robert Prophett (Feb '18)
"Just a quick word of thanks, folks! My drill arrived safe and sound today. Absolutely delighted with everything. Hassle-free ordering, lightning quick despatch and delivery, top class packaging, TERRIFIC value and a quality wee drill. Great comms, too. What more could anyone want?!
I won't hesitate to recommend you at any opportunity I get, and I look forward to future dealings with you. Many thanks."
Bob Sloan (Feb '18)
"As always first class products and excellent service, my order arrived well before the given eta. I will continue to buy from dm-tools."
Dave Maltby (Feb '18)
"Found it very easy to order spoke to Grant very helpful about payment and delivery"
Mr JR Alderson (Feb '18)
"A really very good service!"
Dave Smith (Feb '18)
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"Good Morning, Would just like to say thank you! There aren’t many companies out there that are competing with the efficiency of the likes of Amazon, but it’s very pleasing to see that you are. I will be back. One happy customer :0)"
Keith Holdsworth (Jan '18)
"Just a quick note to say thanks to the 2 guys I dealt with whilst getting my DeWalt SCMS returned for warranty repair....
...I deal daily with telephone customers who are often very quick to complain about things they consider to not be up to scratch but its my experience that they don't often give plaudits for a job well done. in this case both of your team were understanding and sympathetic to my plight and did everything that was asked of them to expedite a speedy turn round, while I realise that this is probably all that is expected of them it makes a nice change to be on the receiving end of such excellent customer service."
Graham Vincent (Jan '18)
"Thank you for your excellent service as always. Tool arrived as stated in good condition. Thanks once again."
Steve Bil (Jan '18)
"Easy to place order, particularly for a "guest" customer (I was in haste and did not want to register just then -- but may well come back, now). Last 1 in stock and your stock records were precisely correct, thank you. Item delivered by TNT this morning. Fantastic service. Well packed. Many thanks."
Malcolm Biles (Jan '18)
"I ordered a Record DML 250 lathe from yourselves late in the afternoon on Thursday last.
I visited your shop on Friday morning to look at a couple of adaptors and I had just walked through the door, mid morning, when my wife 'phoned from home to say a very large, very heavy parcel had been delivered. Amazing service, from order to delivery in less than 20 hours! I set up the lathe with no problems, have used it a few times already, and am really pleased with it.
Many thanks for your excellent service. Happy new year to all."
Norman Dilworth (Jan '18)
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"Thank you for your incredibly fast delivery. Ordered yesterday, received today, can’t wait to get started!"
W. Christiansen (Dec '17)
"This is the third or fourth time I have ordered from D&M and your website is the best I have encountered when sourcing tools. The process is easy and has no glitches so, as far as I am concerned, it is the go to site for all my future needs. Thank you.
Alec Smith (Dec '17)
"I am very happy so far with the service provided."
Tom Scott (Dec '17)
"Thank you very much for your prompt and professional manner in dealing with the repair required for a drill that I had bought from D&M tools. I will certainly continue shopping with you in the future. "
Bradley (Dec '17)
"Great all round service fast delivery could not ask for anything better, many thanks.
Jim Loughlin (Dec '17)
"Efficient easy web site, good price for items ordered."
Ian Brown (Dec '17)
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"Perfect service. Really impressed with the speed of delivery and the goods received."
Brian Creasy (Nov '17)
"Great prompt service and good advice keep up the good work"
Martin England (Nov '17)
"Service has been second to none, i was kept up to date with my order all the way. Thank you so much and keep up the good work."
Susan Parr (Nov '17)
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"Brilliant service. Many thanks."
Michael Cambridge (Oct '17)
"Fantastic service sorted a minor problem out instantly and the best price I could find anywhere.will definitely use D&M tools again."
Gareth Thom (Oct '17)
"I was at your show at the weekend and it was excellent, everybody was very helpful on the stands that I visited, also the lady who took my payments and sorted out my delivery was top notch."
Michael McCarthy (Oct '17)
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"A complete first rate service will never hesitate to give you the first call."
Ben (Sept '17)
"Blimey ! Your ordering system is faster than Amazon's ! And your website is excellent. I hope my order comes soon."
Mel Pankhurst. (Sept '17)
"I want to thank you for what I consider and outstanding service. I say this because I live in the Highlands and for a lot of companies (especially from England) this may as well be Central Siberia!!
But your company took my order, packaged (very well I may add) and dispatched my very large item within the same day as I placed the order. It arrived (yes in the Highlands of Scotland) on the 18th some some 72 hours later. This is an awesome service compared to most and the punch in the guts to your competitors is it was free post, let me say that again and louder FREE POST. The price of my saw was also the best I could find so I am a winner all round and I cannot recommend your company and customer service highly enough.
I started saying you are outstanding and I hold to that. Thank you."
David Brown (Sept '17)
"Dewalt batteries ordered late Friday evening and received early Monday, brilliant service, thank you"
David Laverick (Sept '17)
"Thanks for the great service and fast delivery. Item was as described and a great price and the packing was top quality.
Really pleased and will definitely recommend."
John Sloan (Sept '17)
"Can I just say a hassle free no fuss purchase .Well done at dm tools."
Kevin Peplow (Sept '17)
"Thank you for a very good service and great products. I asked you to leave my delivery in my safe place and you did just that. I will keep using you in the future if I need anything else. Thank you so much."
Tony G (Sept '17)
"Just to say thanks for such quick delivery on some items I ordered yesterday. Everything arrived perfectly packed and as ordered. Pricing was excellent as the Tenon Jig with all the router cutters deal was still a lot less than the jig alone. Thank you, after many years running customer service departments I know how few people bother to say thanks! and since changing careers totally to a woodworker over the past few years to escape the IT industry I've now found an excellent tool supplier!"
John Gray (Sept '17)
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"Excellent service. Superfast delivery. Quality product. Thank you SO much."
Alec Smith (Aug '17)
"Congratulations on the service you provide your customers. Very quick and comprehensive.Good stock choice with good names. This was not my first site visited, but it will be in the future."
Barry Leonard (Aug '17)
"Your service was first class. Thank you very much. Will use you in the future."
Jason Pope (Aug '17)
"Once again D&M have provided a wonderful service. My order was placed and delivered in 24 hours. Thank you D&M."
Jeff Townsend (Aug '17)
"Excellent service. Ordered Sunday, Used on Tuesday After lunch. What more can i say."
Steven Durrant (Aug '17)
"Ordered item friday afternoon,arrived monday .Great price and great service,communication was great throughout. WILL USE AGAIN."
Alan Carver (Aug '17)
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"Thank you for a quick service could not have been better."
Peter (July '17)
"Ordered Monday just after lunch, delivered on pallet (5 stars) Tuesday afternoon to w/shop in small town deep in rural Scotland. Outstanding (actually unbelievable) service, excellent pricing and the DW733 performed better than spec. Critical job completed in a day. Have bought from D & M before and if need arises will certainly again. Go to place for DeWalt. What did we do before on-line purchasing??"
David Heeley (July '17)
"I would like to thank-you for a very professional service you have, not only easy to navigate web page but very fast delivery.will use you for future tool purchases. Many thanks."
B Clark (July '17)
"Excellent service, Ordered at 16.30pm and received parcel at 8.30am next day, 16 hours from ordering to delivery, and it was free delivery. The item I bought was the was the cheapest I could find on the net by about £20.00. I will certainly deal with D&M Tools in the future all things being equal."
Alan (July '17)
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"As always fast reply, great service. Thanks and regards"
Stanley Allen (June '17)
"Very quick service. Jaws arrived well packaged and in good condition. I will happily buy from D&M again."
Cheers. Mike (July 17)
"Would just like to say thank you! There aren’t many companies out there that are competing with the efficiency of the likes of Amazon, but it’s very pleasing to see that you are. I will be back.
One happy customer :0)"
Keith Holdsworth (June '17)
"There was a minor hiccup with the item when it arrived. It was outside of D&M’s control but Charlie went out of his way to resolve the hiccup. I really appreciate the fantastic customer service and will use D&M again."
David Watson (June ’17)
"Excellent service, many thanks for the replacement dewalt nail gun , your response service and staff was excellent, I will be using your company again. Many thanks."
Robert Crawford (June '17)
"Ordered 3pm Tuesday delivered 8.50 am Wednesday Excellent service would highly recommend and will be using Dm tools for any further purchases"
Philip Wyke (June '17)
"Truly outstanding service. This is my first order.
Based on such excellent service together with very competitive prices I'll be ordering more. And all on a Friday afternoon! Thank you."
Bernard Elgar (June '17)
"Thank you for getting this replacement sent to me quickly. D&M Tools has been fantastic - the right stuff delivered in the right time. I recently dealt with another tool company that seemed to mess up every possible aspect of their service."
Chris Brake (June '17)
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"I thank you for your service and efficient way you dealt with my order. Thank you."
Roy Davis (May '17)
"First class customer service communication second to none would recommend them to anyone."
Michael Glover (May '17)
"Really first class Customer Service. Could not be better. Will be pleased to recommend you to all my other DIY and professional tool users."
Gordon Gillett (May '17)
"Just want to thank you for the service I received today both online and during my telephone conversation. I cannot fault the speed of service and help I was given. I shall definitely be giving you more custom in the future and will recommend you to my friends. This has got to be the best, well done to you all."
Paul Rowson (May '17)
"Excellent service, rapid delivery,well packed and good value. Very happy with my first purchase, a DeWalt router, from D&M Tools. I will definitely be buying from you again. Thank you."
Graham Hollows (May '17)
"Placed an Order with you on Wednesday 3rd May 2017 at 2.30pm arrived next day before 2.30pm everything as ordered brilliant service thank you."
S.P.White (May '17)
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"Thank you for a quick and professional service, I appreciate the speedy delivery and the care with which it was wrapped. Thanks again."
Ian (April '17)
"Great price, a brilliant service and a prompt response from yourselves. Thanks again."
Bill Plummer (April '17)
"I have been your customer for 6 years and I have received great service as always from your company.
Thank you once again for brilliant ,fast and quality service."
Stanislav Georgiev (Apr '17)
"I’ve recommended you to all my work colleagues, contractors and friends for your great Customer Service, and I’ll use you again if you keep emailing me your special offers!"
Ian Tonge (Apr '17)
"Ordered my tools online on Saturday evening. Received them first thing Tuesday morning after being able to track everything. Great service, price and delivery. Thank you very much."
Julian Bryan (Apr '17)
"I don’t usually do ’feedback’ but feel I have to in this case. I ordered a Panasonic Ey75a2ls2g31 18v 4.2ah Lithium Impact Wrench with 2 X 4.2ah Battery at around 15:30 yesterday afternoon. I got a call from a very polite member of your staff later in the afternoon to let me know that although my order had been processed and was packaged ready to go, I probably wouldn’t receive the item ‘next day’ as I ordered after the ‘next day’ cut off time. This was fine I told her as I usually have to add a day or two for delivery anyway as I live in the ‘Scottish Highlands’. I was both surprised and delighted when the item arrived earlier this morning. Well done to all, fantastic service. I would recommend D&M Tools to anybody."
Gordon Urquhart (Apr '17)
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"Thank you for the delivery of my recent purchase.
The product is excellent value and your service and delivery van not be faulted.
I will not hesitate to browse your catalogue for my next purchase."
Paul Cooper (Mar '17)
"Took delivery of a Metabo planer thicknesser today and the service was first class from placing my order to taking delivery. Thank you."
Joseph Balmer (Mar '17)
"Just a kind note to thank you for the speedy delivery of my Veritas Plane order. It arrived today in perfect condition and I am so pleased with the engineering and precision of this tool something I have not seen in other plane manufacturers.Its nice enough to put in a glass case and admire it. I will be buying more from you. Thank you again."
Alan Jones (Mar '17)
"Received the package this morning. All Correct, Well packed, undamaged. A very good and professional service. Thank you."
Mike Utley (Mar '17)
"Ordered on Thursday with 3 day delivery, arrived Friday within stated time slot. I am delighted with the saw and the delivery, documentation and most importantly the cost. Excellent thanks."
Keith Woodward (Mar '17)
"Thank you for your help with this order. The problem was not of anyone at D&M and I was very pleased at how you dealt with it. Everyone was helpful and polite. I will recommend anyone to shop with you and have nothing but praise for all concerned."
John Potts (Mar '17)
"Excellent service from start to completion, query sorted over the phone professionally and very quickly , Couldnt fault 1 aspect of dealing with this company."
Laverty Design Workshop Ltd (Mar '17)
"I have just taken delivery of my new dewalt 2in1 router .The courier text to say it would be here between 13.26 & 14.26 and left with my neighbour per arrangement .The unit was wrapped very well and complete with no damage .First class service will definitely be ordering again. Also i would like to thank Vickie & Charlie for there help who arranged my order. Thanks."
Louis (Mar '17)
"Order placed Wednesday evening, delivered lunchtime Friday. Thank you for the very prompt delivery."
Brian Wraith (Mar '17)
"Good service and advice, thanks to lee."
B. Andrews (Mar '17)
"Service and delivery are exemplary. Other company's should take a leaf out of your book. A very happy customer."
Royce Cosgrove (Mar '17)
"Brilliant UKmail courier. Spot on timing. Kit you sent me was well packed and looks fine. Will I use this company again? YES I WILL. Happy."
Tim Crift (Mar '17)
"I'm a comparatively new convert to D & M tools, nevertheless, each transaction has been a joy, especially the tele' sales staff who are the politest, well spoken and knowledgeable one could wish for. It's enough to make one put D&M on speed dial for future orders...!! Thank you."
Frank Holcombe (Cabinet Making by Design).
"Firstly I would like to thank Mark for his attention to detail and for following up on my error when placing my order , he was very professional and curtious and secondly to the team for following up on my interest in purchasing further items which at the time was not possible. So thank you to all involved, I genuinely appreciate the collective effort! I will definitely be doing more business with you guys."
Alister Howard (Mar '17)
"I have never before given a 10/10 score to any supplier of any goods; here's the exception. D&M were outstanding in all respects of my purchase of a Mafell jigsaw, especially so my telephone contact, Elise Dowding."
David Lawrence (Mar '17)
"Ordered a Nilfisk pressure washer and a Metabo heat gun 9.00 am Monday morning,they arrived 3.pm Tuesday.Two great tools with a speedy delivery.Well done D&M tools."
Peter Morrison (Mar '17)
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"Thankyou for excellent service on the item I ordered. Will defo be ordering from you again."
Margaret Forster (Feb '17)
"Love you guys !!
One of the easiest places that I've found to order from on the 'net.
Safe,secure,and to the point.
Works first time,every time.
If only every site I visited was this easy,my life would be Sooo much easier !!
Once again guys,Thank-you,Thank-you,Thank-you."
Francois Bortoletto (Feb '17)
"Excellent service, very efficient staff I spoke with Will Chirgwin, very helpful, supper fast service too, well impressed. I vill-B-back Cheers for now Johnny D."
John Davies (Feb '17)
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"I have ordered a few things from DM now and I find the service first class."
Brian Cameron (Jan '17)
"Excellent service received goods within 24hour of order 5 Star. Many Thanks."
Susan Stansfield (Jan '17)
"Excellent service wow fast delivery just what i like will do business with again thanks alot"
Storm Lewis (Jan '17)
"Thanks for the quick service, I will be buying again from you and will recommend you !"
Tim Isle (Jan '17)
"Just like to say thank you on an excellent service, my item was delivered extremely quickly and i am delighted with it, perfect service for us tradesmen as the items we order are usually needed asap."
John Mckie. (Jan '17)
"Thanks for a great service."
David Eaglestone. (Jan '17)
"5 Star plus customer service from D&M Tools. Phone in the afternoon to get some product information, which was comprehensively provided. Placed an order on-line later the same afternoon, within one hour got an e-mail to say my goods were with the courier, good arrived within the promises one hour time-slot the following afternoon.
A real pleasure dealing with D&M tools who I will now use for all my future purchases, can 100% recommend them.
Extremely well done to all at D&M Tools."
Garth Cochrane (Jan '17)
"Thank you for the prompt delivery, the biscuit jointer was ordered at 11.02 and in my hand less than 24hours later. Brilliant prompt service and a properly packaged item."
Gareth Bryan (Jan '17)
"Everything as should be fast delivery great service and above all very competitive thank you very much."
Ian Foulger (Jan '17`)
"Communications good, delivered when promised. Can't fault you, excellent service. Pleasure doing business with you."
Cliff (Jan '17)
"Great service from ordering to delivering,order Tuesday morning arrived Wednesday midday 10 out of 10 D&M tools are a great company."
Michael Baker (Jan '17)
"Many thanks for your excellent service.within 23hours of placing my order, i was using the chuck. I think that was incredible. Thanks again."
Neville Brown (Jan '17)
"Very good help on ordering and excellent delivery following day."
Peter Evans (Jan '17)
"Hi just a few words about my purchase of the RP DS19. I cannot believe the superb level of service. I ordered the item just yesterday afternoon, so you can imagine my surprise when I took delivery of the above item at 10.40 this morning. Excellent stuff!"
Pete Coomber (Jan '17)
"Hi, Thank you for your excellent service, I ordered on 30/12/16 & received on 3/1/17 which due to new year holiday is next day delivery - I did not expect delivery until 5th or 6th Jan - well done. The packaging was substantial especially on the AC400, I doubt if you get much returned thru' damage. I spent about an hour setting the units up and found they operated perfectly 1st time. To sum up all I can say is that D & M have a happy customer -- 5/5."
Eric Biggs (Jan '17)