"As always first class products and excellent service, my order arrived well before the given eta. I will continue to buy from dm-tools."
Dave Maltby (Feb '18)
"Found it very easy to order spoke to Grant very helpful about payment and delivery"
Mr JR Alderson (Feb '18)
"A really very good service!"
Dave Smith (Feb '18)
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"Good Morning, Would just like to say thank you! There aren’t many companies out there that are competing with the efficiency of the likes of Amazon, but it’s very pleasing to see that you are. I will be back. One happy customer :0)"
Keith Holdsworth (Jan '18)
"Just a quick note to say thanks to the 2 guys I dealt with whilst getting my DeWalt SCMS returned for warranty repair....
...I deal daily with telephone customers who are often very quick to complain about things they consider to not be up to scratch but its my experience that they don't often give plaudits for a job well done. in this case both of your team were understanding and sympathetic to my plight and did everything that was asked of them to expedite a speedy turn round, while I realise that this is probably all that is expected of them it makes a nice change to be on the receiving end of such excellent customer service."
Graham Vincent (Jan '18)
"Thank you for your excellent service as always. Tool arrived as stated in good condition. Thanks once again."
Steve Bil (Jan '18)
"Easy to place order, particularly for a "guest" customer (I was in haste and did not want to register just then -- but may well come back, now). Last 1 in stock and your stock records were precisely correct, thank you. Item delivered by TNT this morning. Fantastic service. Well packed. Many thanks."
Malcolm Biles (Jan '18)
"I ordered a Record DML 250 lathe from yourselves late in the afternoon on Thursday last.
I visited your shop on Friday morning to look at a couple of adaptors and I had just walked through the door, mid morning, when my wife 'phoned from home to say a very large, very heavy parcel had been delivered. Amazing service, from order to delivery in less than 20 hours! I set up the lathe with no problems, have used it a few times already, and am really pleased with it.
Many thanks for your excellent service. Happy new year to all."
Norman Dilworth (Jan '18)
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"Thank you for your incredibly fast delivery. Ordered yesterday, received today, can’t wait to get started!"
W. Christiansen (Dec '17)
"This is the third or fourth time I have ordered from D&M and your website is the best I have encountered when sourcing tools. The process is easy and has no glitches so, as far as I am concerned, it is the go to site for all my future needs. Thank you.
Alec Smith (Dec '17)
"I am very happy so far with the service provided."
Tom Scott (Dec '17)
"Thank you very much for your prompt and professional manner in dealing with the repair required for a drill that I had bought from D&M tools. I will certainly continue shopping with you in the future. "
Bradley (Dec '17)
"Great all round service fast delivery could not ask for anything better, many thanks.
Jim Loughlin (Dec '17)
"Efficient easy web site, good price for items ordered."
Ian Brown (Dec '17)
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"Perfect service. Really impressed with the speed of delivery and the goods received."
Brian Creasy (Nov '17)
"Great prompt service and good advice keep up the good work"
Martin England (Nov '17)
"Service has been second to none, i was kept up to date with my order all the way. Thank you so much and keep up the good work."
Susan Parr (Nov '17)
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"Brilliant service. Many thanks."
Michael Cambridge (Oct '17)
"Fantastic service sorted a minor problem out instantly and the best price I could find anywhere.will definitely use D&M tools again."
Gareth Thom (Oct '17)
"I was at your show at the weekend and it was excellent, everybody was very helpful on the stands that I visited, also the lady who took my payments and sorted out my delivery was top notch."
Michael McCarthy (Oct '17)
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"A complete first rate service will never hesitate to give you the first call."
Ben (Sept '17)
"Blimey ! Your ordering system is faster than Amazon's ! And your website is excellent. I hope my order comes soon."
Mel Pankhurst. (Sept '17)
"I want to thank you for what I consider and outstanding service. I say this because I live in the Highlands and for a lot of companies (especially from England) this may as well be Central Siberia!!
But your company took my order, packaged (very well I may add) and dispatched my very large item within the same day as I placed the order. It arrived (yes in the Highlands of Scotland) on the 18th some some 72 hours later. This is an awesome service compared to most and the punch in the guts to your competitors is it was free post, let me say that again and louder FREE POST. The price of my saw was also the best I could find so I am a winner all round and I cannot recommend your company and customer service highly enough.
I started saying you are outstanding and I hold to that. Thank you."
David Brown (Sept '17)
"Dewalt batteries ordered late Friday evening and received early Monday, brilliant service, thank you"
David Laverick (Sept '17)
"Thanks for the great service and fast delivery. Item was as described and a great price and the packing was top quality.
Really pleased and will definitely recommend."
John Sloan (Sept '17)
"Can I just say a hassle free no fuss purchase .Well done at dm tools."
Kevin Peplow (Sept '17)
"Thank you for a very good service and great products. I asked you to leave my delivery in my safe place and you did just that. I will keep using you in the future if I need anything else. Thank you so much."
Tony G (Sept '17)
"Just to say thanks for such quick delivery on some items I ordered yesterday. Everything arrived perfectly packed and as ordered. Pricing was excellent as the Tenon Jig with all the router cutters deal was still a lot less than the jig alone. Thank you, after many years running customer service departments I know how few people bother to say thanks! and since changing careers totally to a woodworker over the past few years to escape the IT industry I've now found an excellent tool supplier!"
John Gray (Sept '17)
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"Excellent service. Superfast delivery. Quality product. Thank you SO much."
Alec Smith (Aug '17)
"Congratulations on the service you provide your customers. Very quick and comprehensive.Good stock choice with good names. This was not my first site visited, but it will be in the future."
Barry Leonard (Aug '17)
"Your service was first class. Thank you very much. Will use you in the future."
Jason Pope (Aug '17)
"Once again D&M have provided a wonderful service. My order was placed and delivered in 24 hours. Thank you D&M."
Jeff Townsend (Aug '17)
"Excellent service. Ordered Sunday, Used on Tuesday After lunch. What more can i say."
Steven Durrant (Aug '17)
"Ordered item friday afternoon,arrived monday .Great price and great service,communication was great throughout. WILL USE AGAIN."
Alan Carver (Aug '17)
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"Thank you for a quick service could not have been better."
Peter (July '17)
"Ordered Monday just after lunch, delivered on pallet (5 stars) Tuesday afternoon to w/shop in small town deep in rural Scotland. Outstanding (actually unbelievable) service, excellent pricing and the DW733 performed better than spec. Critical job completed in a day. Have bought from D & M before and if need arises will certainly again. Go to place for DeWalt. What did we do before on-line purchasing??"
David Heeley (July '17)
"I would like to thank-you for a very professional service you have, not only easy to navigate web page but very fast delivery.will use you for future tool purchases. Many thanks."
B Clark (July '17)
"Excellent service, Ordered at 16.30pm and received parcel at 8.30am next day, 16 hours from ordering to delivery, and it was free delivery. The item I bought was the was the cheapest I could find on the net by about £20.00. I will certainly deal with D&M Tools in the future all things being equal."
Alan (July '17)
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"As always fast reply, great service. Thanks and regards"
Stanley Allen (June '17)
"Very quick service. Jaws arrived well packaged and in good condition. I will happily buy from D&M again."
Cheers. Mike (July 17)
"Would just like to say thank you! There aren’t many companies out there that are competing with the efficiency of the likes of Amazon, but it’s very pleasing to see that you are. I will be back.
One happy customer :0)"
Keith Holdsworth (June '17)
"There was a minor hiccup with the item when it arrived. It was outside of D&M’s control but Charlie went out of his way to resolve the hiccup. I really appreciate the fantastic customer service and will use D&M again."
David Watson (June ’17)
"Excellent service, many thanks for the replacement dewalt nail gun , your response service and staff was excellent, I will be using your company again. Many thanks."
Robert Crawford (June '17)
"Ordered 3pm Tuesday delivered 8.50 am Wednesday Excellent service would highly recommend and will be using Dm tools for any further purchases"
Philip Wyke (June '17)
"Truly outstanding service. This is my first order.
Based on such excellent service together with very competitive prices I'll be ordering more. And all on a Friday afternoon! Thank you."
Bernard Elgar (June '17)
"Thank you for getting this replacement sent to me quickly. D&M Tools has been fantastic - the right stuff delivered in the right time. I recently dealt with another tool company that seemed to mess up every possible aspect of their service."
Chris Brake (June '17)
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"I thank you for your service and efficient way you dealt with my order. Thank you."
Roy Davis (May '17)
"First class customer service communication second to none would recommend them to anyone."
Michael Glover (May '17)
"Really first class Customer Service. Could not be better. Will be pleased to recommend you to all my other DIY and professional tool users."
Gordon Gillett (May '17)
"Just want to thank you for the service I received today both online and during my telephone conversation. I cannot fault the speed of service and help I was given. I shall definitely be giving you more custom in the future and will recommend you to my friends. This has got to be the best, well done to you all."
Paul Rowson (May '17)
"Excellent service, rapid delivery,well packed and good value. Very happy with my first purchase, a DeWalt router, from D&M Tools. I will definitely be buying from you again. Thank you."
Graham Hollows (May '17)
"Placed an Order with you on Wednesday 3rd May 2017 at 2.30pm arrived next day before 2.30pm everything as ordered brilliant service thank you."
S.P.White (May '17)
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"Thank you for a quick and professional service, I appreciate the speedy delivery and the care with which it was wrapped. Thanks again."
Ian (April '17)
"Great price, a brilliant service and a prompt response from yourselves. Thanks again."
Bill Plummer (April '17)
"I have been your customer for 6 years and I have received great service as always from your company.
Thank you once again for brilliant ,fast and quality service."
Stanislav Georgiev (Apr '17)
"I’ve recommended you to all my work colleagues, contractors and friends for your great Customer Service, and I’ll use you again if you keep emailing me your special offers!"
Ian Tonge (Apr '17)
"Ordered my tools online on Saturday evening. Received them first thing Tuesday morning after being able to track everything. Great service, price and delivery. Thank you very much."
Julian Bryan (Apr '17)
"I don’t usually do ’feedback’ but feel I have to in this case. I ordered a Panasonic Ey75a2ls2g31 18v 4.2ah Lithium Impact Wrench with 2 X 4.2ah Battery at around 15:30 yesterday afternoon. I got a call from a very polite member of your staff later in the afternoon to let me know that although my order had been processed and was packaged ready to go, I probably wouldn’t receive the item ‘next day’ as I ordered after the ‘next day’ cut off time. This was fine I told her as I usually have to add a day or two for delivery anyway as I live in the ‘Scottish Highlands’. I was both surprised and delighted when the item arrived earlier this morning. Well done to all, fantastic service. I would recommend D&M Tools to anybody."
Gordon Urquhart (Apr '17)
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"Thank you for the delivery of my recent purchase.
The product is excellent value and your service and delivery van not be faulted.
I will not hesitate to browse your catalogue for my next purchase."
Paul Cooper (Mar '17)
"Took delivery of a Metabo planer thicknesser today and the service was first class from placing my order to taking delivery. Thank you."
Joseph Balmer (Mar '17)
"Just a kind note to thank you for the speedy delivery of my Veritas Plane order. It arrived today in perfect condition and I am so pleased with the engineering and precision of this tool something I have not seen in other plane manufacturers.Its nice enough to put in a glass case and admire it. I will be buying more from you. Thank you again."
Alan Jones (Mar '17)
"Received the package this morning. All Correct, Well packed, undamaged. A very good and professional service. Thank you."
Mike Utley (Mar '17)
"Ordered on Thursday with 3 day delivery, arrived Friday within stated time slot. I am delighted with the saw and the delivery, documentation and most importantly the cost. Excellent thanks."
Keith Woodward (Mar '17)
"Thank you for your help with this order. The problem was not of anyone at D&M and I was very pleased at how you dealt with it. Everyone was helpful and polite. I will recommend anyone to shop with you and have nothing but praise for all concerned."
John Potts (Mar '17)
"Excellent service from start to completion, query sorted over the phone professionally and very quickly , Couldnt fault 1 aspect of dealing with this company."
Laverty Design Workshop Ltd (Mar '17)
"I have just taken delivery of my new dewalt 2in1 router .The courier text to say it would be here between 13.26 & 14.26 and left with my neighbour per arrangement .The unit was wrapped very well and complete with no damage .First class service will definitely be ordering again. Also i would like to thank Vickie & Charlie for there help who arranged my order. Thanks."
Louis (Mar '17)
"Order placed Wednesday evening, delivered lunchtime Friday. Thank you for the very prompt delivery."
Brian Wraith (Mar '17)
"Good service and advice, thanks to lee."
B. Andrews (Mar '17)
"Service and delivery are exemplary. Other company's should take a leaf out of your book. A very happy customer."
Royce Cosgrove (Mar '17)
"Brilliant UKmail courier. Spot on timing. Kit you sent me was well packed and looks fine. Will I use this company again? YES I WILL. Happy."
Tim Crift (Mar '17)
"I'm a comparatively new convert to D & M tools, nevertheless, each transaction has been a joy, especially the tele' sales staff who are the politest, well spoken and knowledgeable one could wish for. It's enough to make one put D&M on speed dial for future orders...!! Thank you."
Frank Holcombe (Cabinet Making by Design).
"Firstly I would like to thank Mark for his attention to detail and for following up on my error when placing my order , he was very professional and curtious and secondly to the team for following up on my interest in purchasing further items which at the time was not possible. So thank you to all involved, I genuinely appreciate the collective effort! I will definitely be doing more business with you guys."
Alister Howard (Mar '17)
"I have never before given a 10/10 score to any supplier of any goods; here's the exception. D&M were outstanding in all respects of my purchase of a Mafell jigsaw, especially so my telephone contact, Elise Dowding."
David Lawrence (Mar '17)
"Ordered a Nilfisk pressure washer and a Metabo heat gun 9.00 am Monday morning,they arrived 3.pm Tuesday.Two great tools with a speedy delivery.Well done D&M tools."
Peter Morrison (Mar '17)
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"Thankyou for excellent service on the item I ordered. Will defo be ordering from you again."
Margaret Forster (Feb '17)
"Love you guys !!
One of the easiest places that I've found to order from on the 'net.
Safe,secure,and to the point.
Works first time,every time.
If only every site I visited was this easy,my life would be Sooo much easier !!
Once again guys,Thank-you,Thank-you,Thank-you."
Francois Bortoletto (Feb '17)
"Excellent service, very efficient staff I spoke with Will Chirgwin, very helpful, supper fast service too, well impressed. I vill-B-back Cheers for now Johnny D."
John Davies (Feb '17)
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"I have ordered a few things from DM now and I find the service first class."
Brian Cameron (Jan '17)
"Excellent service received goods within 24hour of order 5 Star. Many Thanks."
Susan Stansfield (Jan '17)
"Excellent service wow fast delivery just what i like will do business with again thanks alot"
Storm Lewis (Jan '17)
"Thanks for the quick service, I will be buying again from you and will recommend you !"
Tim Isle (Jan '17)
"Just like to say thank you on an excellent service, my item was delivered extremely quickly and i am delighted with it, perfect service for us tradesmen as the items we order are usually needed asap."
John Mckie. (Jan '17)
"Thanks for a great service."
David Eaglestone. (Jan '17)
"5 Star plus customer service from D&M Tools. Phone in the afternoon to get some product information, which was comprehensively provided. Placed an order on-line later the same afternoon, within one hour got an e-mail to say my goods were with the courier, good arrived within the promises one hour time-slot the following afternoon.
A real pleasure dealing with D&M tools who I will now use for all my future purchases, can 100% recommend them.
Extremely well done to all at D&M Tools."
Garth Cochrane (Jan '17)
"Thank you for the prompt delivery, the biscuit jointer was ordered at 11.02 and in my hand less than 24hours later. Brilliant prompt service and a properly packaged item."
Gareth Bryan (Jan '17)
"Everything as should be fast delivery great service and above all very competitive thank you very much."
Ian Foulger (Jan '17`)
"Communications good, delivered when promised. Can't fault you, excellent service. Pleasure doing business with you."
Cliff (Jan '17)
"Great service from ordering to delivering,order Tuesday morning arrived Wednesday midday 10 out of 10 D&M tools are a great company."
Michael Baker (Jan '17)
"Many thanks for your excellent service.within 23hours of placing my order, i was using the chuck. I think that was incredible. Thanks again."
Neville Brown (Jan '17)
"Very good help on ordering and excellent delivery following day."
Peter Evans (Jan '17)
"Hi just a few words about my purchase of the RP DS19. I cannot believe the superb level of service. I ordered the item just yesterday afternoon, so you can imagine my surprise when I took delivery of the above item at 10.40 this morning. Excellent stuff!"
Pete Coomber (Jan '17)
"Hi, Thank you for your excellent service, I ordered on 30/12/16 & received on 3/1/17 which due to new year holiday is next day delivery - I did not expect delivery until 5th or 6th Jan - well done. The packaging was substantial especially on the AC400, I doubt if you get much returned thru' damage. I spent about an hour setting the units up and found they operated perfectly 1st time. To sum up all I can say is that D & M have a happy customer -- 5/5."
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Eric Biggs (Jan '17)
"I ordered three items at 3.15 pm on Thursday. They were delivered at 11.00 am on Friday, what brilliant service. All items were well wrapped and undamaged and the driver was very pleasant. I haven't used any of my order as yet apart from running the motor to check it worked, which it did, so I cannot see any problems. After receiving such good service I will use D&M tools for future purchases and recommend them to my friends. Thank you."
Jeff Townsend (Dec '16)
"Unable to start petrol tool excellent returns policy and service returned no charge. The fault was me not tightening the fan guard nut (not clear instructions in handbook ) thank you."
David Wise (Dec '16)
"Thanks for a very efficient buying experience. Excellent prices and delivery rates. Order arrived next day - can't say fairer than that."
C. Holman (Dec '16)
"Fast efficient delivery just what I wanted thank you."
Lorraine (Dec '16)
"Brilliant service, you carry the stock and we can be assured of efficient service at a competitive price. What more could we want? Well done D&M."
Mike Marshall (Dec '16)
"Just like to say thanks for sorting out a problem with my dewalt drill, Charlie went above and beyond to sort it out , huge thanks , cheers guys!!"
Lee Malin (Dec '16)
"I ordered a record power dust extractor and fine filter on Tuesday morning and and they were with me Wednesday morning at 8.50 am. In addition I saved £29.because delivery was free with DM tools but not with record power. Excellent sevice, thank you."
Gavin Greatex (Dec '16)
"Just a short note to praise the manner you have dealt with my order so far, the flow of information has been very good, If the delivery arrives on Wednesday then all will have gone smoothly."
Cyril Wallace (Dec '16)
"I would like to congratulate you on a fist class service. From browsing your website through the ordering process it was very easy. Notifications from receipt of my order and daily updates on the progress were sent and UKmail delivered on time and kept me updated too. All I can say is well done. A service to be proud of. Thank you once again."
Tom Little (Dec '16)
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"Excellent service, great price, I will definitely recommend you. Many thanks."
Nick Hunter (Nov '16)
"I've used d and m now a few times great service excellent products at a great price very very very please .mr Nisbett in Birmingham👍🏿on time down to Second"
Geoffrey Nisbett (Nov '16)
"D&M tools. I think you are fantastic and i am spreading the word.I will be ordering more soon."
Stewart at GS Elder ltd. (Nov '16)
"Ref the Dewalt DW &745 + stand that I ordered yesterday morning:- it arrived 11.35 this morning. I haven't opened it yet but your service has been fantastic & Gary was very helpful. Many thanks."
L. Edwards (Nov '16)
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"I ordered the pressure washer mid-day on Saturday and received it on Monday afternoon. I was kept informed to the last minute when delivery would take place. Very impressive 5 star service."
Peter Hedgecock (Oct '16)
"Many thanks for your (Antony) very courteous manor to my phone enquiry, yesterday, and the subsequent prompt resolution. I received this morning from TNT the saw and guide rails. Excellent service. Thank you."
Steven Archibald (Oct '16)
"I would just like to thank Charlie for his excellent customer service when he helped us return a faulty tool box well done. Thank you."
Mr & Mrs Whatley (Oct '16)
"Product arrived in good condition and on time. The price I paid was very competitive. Have enjoyed looking at the super catalogue of goodies!!"
David Robertshaw (Oct '16)
"First rate service very helpful easy to talk too Thankyou."
G. Butler (Oct '16)
"Once again you excelled yourselves with the speed and efficiency of my order, thanks very much."
Peter Trott (Oct '16)
"Record sander arrived as planned. Usual excellent service I've come to expect from D&M as well as competitive prices."
John Galloway (Oct '16)
"What a service, received my order very quickly . thankyou."
Christine Smith (Oct '16)
"Excellent first class service throughout. Will be back."
Arthur Baker (Oct '16)
"Based on previous experience with small items I decided to place my order for a Record Power wood lathe with you rather than go with a well known woodturning specialist company. My instinct has been proved right. The order was placed very late Wednesday afternoon when the post had gone. A small item coming from your premises was posted Thursday and arrived in Friday's post. Friday afternoon I received a phone call from the carrier delivering on behalf of Record to arrange a delivery. It would have been with me by today but for the unfortunate failure of their lorry at Exeter. It has been rescheduled for Wednesday morning as I have other appointments tomorrow. Had I gone with the other company, if past experience is any guide, I would still be waiting for them to process the order. Goodness knows when it would have arrived. I know which website will be my first port of call in future! Thank you for excellent service."
Paul Gray (Oct '16)
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"Just cannot fault dm tools. Always my first port of call. Second to none."
Edward Midgley (Sep '16)
"Very helpful when I telephoned , & they kept me informed, & very happy with the purchase, & would buy from this company again cheers."
Brian Smart (Sep '16)
"I have been dealing with D&M tools now for many years as a hobby woodworker. Their help, when requested, has been nothing but first class at all times and I thoroughly recommend them to anyone."
Paul Roebuck (Sep '16)
"Fantastic service, a pleasure to deal with. hassle free. and very helpful. need i say more i have finally found my favourite tool shop and will stick by them. Thank you for all your help."
Arthur Sime (Sept '16)
"Thanks so much for the great service received. Ian Sims has been particularly helpful with resolving my problem. Great communication and keeping me informed. Very helpful. Thank you I would use you again and definitely recommend you to others."
Gary Bown (Sept '16)
"Once again the service I got on the phone when ordering to delivery to my door the next day morning was excellent five star and more."
Michael Baker (Sept '16)
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"Excellent service all round ,from making phone call on Tuesday morning to delivery the following day lunch time,can not be faulty in any way."
Michael Baker (August '16)
"Used this Company a few times whether collecting or sending excellent service with knowledgeable staff and competitive pricing."
Ben Hayes (August '16)
"Just to let you know that my purchase of the Record Power Planer Thicknesses PT107 arrived safely on Friday morning. The delivery firm from Welshpool were very helpful and managed to drop off the product at the bottom of my drive and move the pallet into my workshop. The product was very well packeged and was easily manoeuvred into place, After unboxing the Planer, it was fairly easy to assemble and was up and running by the afternoon. Thanks for the good service.
Warwick Davies (August '16)
"Speed and accuracy of delivery absolutely first class. Not enough superlatives to reflect the service. Thankyou."
Ken McMurtrie (August '16)
"This is the best service i have ever had with online shopping. Ordered one day delivered the following day. Top marks for a one in a million company."
K Slingsby (August '16)
"Excellent service , even had a courtesy phone call to let me know an out of stock accessory had now been dispatched as well as the usual email. Have dealt with D & M over a number of years and they have been consistently excellent . Thoroughly recommended.
M Durkowski (August '16)
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"Hoping to purchase some items from your company in the near future. Happy with names such as Maketa, Draper and Dewalt. The best tool catalogue I have been sent in the post."
Kevin Abbot (July '16)
"Thank you very much for "Tool catalogue" ! And thank you very much for great service in your shop. Every time I visit the shop with pleasure. My best wishes for your friendly and professional team."
M.Shatruk (July '16)
"I'm very pleased very competitive as well beat its tools hands down thank u"
Malcolm Taylor (July '16)
"Unbelievable... Ordered wed's,arrived Thur's AM.63 kilo's in 4 packages,no shortages,properly wrapped and no damage. Your mail order team are a joy to talk to.BIG,BIG thumbs up to William. Certain other companies,(who will remain nameless),could certainly take a leaf out of your book. Your prompt service and delivery allow me to meet my own deadlines,and to get my projects up and running on time. Why can't all companies run as smoothly as this ? You're in the very rarefied position of being in my top three mail-order companies.I would have absolutely no hesitation in recommending you to others. Thank-you,Thank-you,Thank-you. "
Francois.A.Bortoletto (July '16)
"Ordered my saw on the 11th got on it on the 12th very well please with the saw with service with the delivery d&m service was sick I will order and use them again thank you very much d&m🏿."
Geoffrey from Birmingham (July '16).
"Excellent service and very friendly staff. Recommend this Company without a doubt. Thank you."
Toni Carré (Jersey, Channel Islands) July '16
"I always get helpful,friendly service,that why i always return…..thanks"
Harry (July '16)
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"Couldn`t have been more pleased....."
Pete Todd (June '16)
"..Your website's easy to navigate,(even for me,a world renowned technological Luddite ) and your prices are very keen.That's quite a comprehensive list of tackle you've got there....
I'm rather pleased to have found you,although my wallet is already crying at the thought of all the 'hard earned' I shall be spending on yet more gear."
Francois Bortoletto (June 16)
"I was extremely impressed by your web site and your after sales service. A member of your staff took the trouble to ring me as they thought (quite rightly) that I may have ordered the wrong piece of equipment. Having explained to me, in a very polite, friendly and helpful manner where I had gone wrong we then decided on the correct alternative and my order was amended. I would highly recommend your company."
Ruth Cole (June '16)
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"Excellent thankyou , very good and informative and very quick delivery many thanks"
Mike (May '16)
"Thankyou again for your quick response in the quotation, Polite staff and quick delivery from when we placed the order."
Lee Sherwood, Contracts Manager, Elite Interiors (UK) LTD (May '16)
"Just a quick email to say what a great service I had from your sales team member Lee.
My husband set me on a mission to secure the product a drywall screw driver kit plus collated screws. He is travelling abroad and needs the kit by Wednesday!No problem plenty of notice given then !
So initially I went on your web site(clear and easy to use)armed with the Product codes and found a great price for what he wanted. Unsure of what the delivery options were I rang your sales line and was answered by a friendly voice who not only processed the sale and advised me on the products especially as my husband had given me the wrong product code for the screws!
Lee advised he could do a next day delivery price. I was quoted £4.95 which is an incredibly good price .
In a nutshell -Top service- Friendly advice and Great Prices .I have asked for a catalogue so we will be buying more from DM Tools and joining the loyalty club!
Well done Lee for great customer service .Mission accomplished!"
Shirley Reeves - Park Resorts Limited (May '16)
"Would like to say thank you for excellent service, ordered, confirmation received, invoice and doc tracking, actually arrived a day earlier than expected....
Thank you to all concerned."
Terrence Tranter (May '16)
"Excellent service from ordering to despatch to delivery...well done D+M."
Ian Price (May '16)
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"Service second to none. Ordered saw on Monday. Got the saw on Wednesday. Live in the far north off Scotland, Caithness. Thanks."
Kenneth Forbes (Apr '16)
"I managed to mess up the order (by rushing), one quick phone call and it was all sorted! We will be using you again. Thank you very much."
James Wilton (Apr '16)
"Excellent service was received... about a band saw, which arrived very promptly in spite of the fact that we live on an island and so part of the exercise involves the Isles of Scilly Steamship Company and a journey on a boat to our little island. Lee was wonderfully helpful, courteous and patient with all the details. The band saw arrived yesterday and was easy to set up and sturdy and well made. We have been dealing with band saws for years in the US and so we know about them!! Many thanks to everyone at dmtools."
John Ramsay (Apr '16)
"Great service,great selection of tools,"well done"every body keep up the good work."
Jasard19 (Apr '16)
"Just want to say Thank you - my order has arrived safely and while I've not tried my new router all is looking good !
So, many thanks from a happy customer, keep on using a decent courier! Cheers."
Steve Powell (Apr '16)
Whenever I have purchased from D & M Tools, I have always had excellent service by very knowledgeable staff.
Makes it such a pleasure to shop there. What more can I say!!! Good prices and speedy deliveries.
Peter Barrow (Apr '16)
"Excellent, placed order,24hrs later drill delivered and in use immediately. Well done."
Andrew Stone (Apr '16)
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"Great service, ordered just before bank holiday, received goods bank holiday Monday. Fully expected to wait another day or two."
Bryan McMillan (Mar '16)
"I just wanted to say 10 out of 10 / 5 stars to your sales team for the way they dealt with my recent order. It is the first time I have purchased from your company, the team were professional, helpful and courteous. I placed my order on Saturday morning and the goods arrived on Tuesday, brilliant.
I did try one of your competitors for these items and over a week later am still waiting for a call back with delivery details!! D&M will be my first port of call for all future tool purchases.
I do have one complaint though, you don’t have a store in Liverpool or the North West.
Thanks again for great service / prices"
Angus Wood (Mar '16)
"Satisfied...you bet! This is the second time I have used D&M Tools. I placed my order at about 11am on Tuesday and the items arrived before 24 hours was up. Thanks for a great service again guys !!.
Ian (Mar '16)
"Ordered my drills on Sunday night come first thing Tuesday morning excellent value would recommend to anyone."
Eric Tighe (Mar '16)
"I received the item next day which was brilliant and the item is of a brilliant quality, i will be shopping with you again, many thanks."
Shaun Webster (Mar '16)
" Thanks very much for the excellent, speedy service. I will be recommending D&M tools be put on our 'trusted supplier list' at ZSL. Many thanks again."
Aaron Foy, ZSL London Zoo Regent's Park (Mar '16)
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"Just to say thank you for your great service. Makita back pack blower arrived on time and I was well informed of the progress of my order since I placed it. Well done."
Greg (Feb '16)
".. thank you for the great service I received from you. Spoke to Paul on Tuesday morning who explained the differences to me between the two Dewalt multi tools I was looking at. Ordered off your web site at 2.15 that afternoon, and the tool was with me 12.45 the next day! Cheers for giving me regular updates on the progress of my parcel, really helpful.
This is the first time I have purchased from you but won't be the last. Keep up the good work."
Kelvin Wenmouth (Feb '16)
"Just wanted to send a quick email to thank you for the excellent service, the scroll saw arrived as promised yesterday. Thanks again."
Anna (Feb '16)
"Amazing!! Five star service
I would definitely use D&M again, I spoke to Ian (who is their woodturning specialist) he was professional and friendly and gave me some great advice about wood turning and various chucks and tools to use."
D. Holloway (Feb '16)
"Many thanks for your excellent service - great price & next day delivery. Couldn't ask for more."
Jim Bell (Feb '16)
"Your performance with my order was 5 star excellent."
Bob Smith (Feb '16)
"Thank you so much for the quick and efficient service on providing the above. The website was easy to navigate and once the item was purchased it was dispatched quickly and arrived within 2 days of purchase. This was with the option of free postage. The service provided was excellent and would have no reservations in recommending you to family and friends.
Paul Burgoyne (Feb '16)
"Thanks to Lee who sorted out small mix up with order. My lathe is now up and working. Thanks for fast and efficient service."
Ron Downie (Feb '16)
"Just wanted to say the service I received from D&M Tools was brilliant. Good communication from the sales team ( Will ) and great delivery time I will be buying more tools and you will be the first place I look. Thank you."
Tony Robinson (Feb'16)
"I was delighted with the service received. The rapidity took us by surprise and we had been unable to arrange for someone to be present on delivery. Top marks to DPD as well, they responded well and the one hour delivery slot and tracking system is brilliant. Thanks for a good experience!"
Mike Bristow (Feb '16)
"I would just like to say that l found all the staff that I dealt with very helpful indeed . I will definitely use your company again to purchase tools. Many thanks."
Ged Hunter (Feb '16)
"Thank you for the great service. Ordered item Tuesday afternoon, received Thursday morning, was packed really well. Would definitely use again and recommend to family and friends. Great service and price. Thanks again."
Jeannette Charles (Feb '16)
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"Thanks for all your help, the customer service and speed that you guys handle orders is second to none - I'll definitely be buying from you again in the future. Thanks again,"
Lewis Mealing (Jan '16)
"Very prompt service and good choice of carrier in DPD, who I’ve found to be very dependable."
Robert Lindsey (Jan '16)
"Just to say my plunge saw and accessories have arrived. Thank you for the super fast delivery and I'm so pleased with the package deal. Super value this is, and the individual price will have cost so much more. Once again thank you for your service and for keeping me informed throughout the buying experiance. Will definately recommend your company"
Paul Weaver (Jan '16)
"This is the first time I've bought through D&M Tools and I have to say I'll use them again. I ordered late Sunday evening, got an email on the Monday to say my order was dispatched and it arrived Tuesday. It was also very well packed and the best price I could find for a Mafell P1CC Jigsaw. Thanks"
Steve Percy (Jan '16)
"This is the second time I have bought tools from this company and each time I have been 100% satisfied with the service. I bought a record 250 band saw it was delivered on time, was well packed and was on its own little pallet. I would definitely shop here again"
David Chamberlain (Jan '16)
"How did we do? - You have done very well its a pleasure doing business with you."
Peter Mills (Jan '16)
"Being in Somerset it is the 1st time I've used dm tools the chap who served me was brilliant pleasure to talk to, easy to deal with thankyou and will be using you again ...axminster who ?"
Nathan Hammond (Jan '16)
"Thank you for the prompt arrival of the Makita Plunge Saw + components & Bosch Blade. Arrived as stated (left with my neighbor as I was out and which I appreciated) and in good order. Thank you very much for your excellent customer service. In appreciation."
Malcolm Jeffery (Jan '16)
"Excellent web site, probably the most comprehensive selection of tools and equipment I have ever seen in one place and reasonably priced too. Brilliant!"
Nathan Grimwood (Jan '16)
"Thank you for your excellent service, extremely fast delivery and products at reasonable prices. Many thanks again."
Richard Morley (Jan '16)
"Brilliant service yet again from you and fantastic product and price very happy thank you."
Philip Atkins (Jan '16)
"Brilliant service — took less than 24 hours even to deepest Northumberland."
Jonathan West (Jan '16)
"Thank you. I ordered a sawblade on fifth yesterday delivered today the six what a brilliant brilliant service"
Philip (Jan '16). .
"Completed transaction today with Charlie he was superb and really helpful."
Bernard Cysewski (Jan '16)
"To all the Staff at D&M Tools. HAPPY NEW YEAR TO YOU ALL
I ordered a De-Walt mitre saw last Tuesday around 10.00 AM. and it was delivered to Somerset buy midday the following day. I've ordered several large items during the past year and the experience was the same, Now that's what I call Service, Well Done D&M Tools."
Peter Wilson (Jan '16)
"I would like to say what excellent service I have received the plunge saw was delivered post haste. I will definitely be using you again .and a happy new year to you all many thanks."
Phil Deen (Jan '16)
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"Just to say what excellent service ordered 30 December delivered 31st and prompt answer to an enquiry very courteous gent on the phone.
I will definitely use D & M again. Thanks."
Keith Screawn (Dec '15)
"Makita plunge saw and rails received next day, good service but would have liked the one hour delivery slot that DPD provide.
Excellent demonstration video by Alan Holtham which explains all the many features of this saw.
The case and bag for the rails are very impressive and I am sure I will be more than pleased with using the saw.
Very good value for such a professional tool."
John Brady (Dec '15)
"Served by vicky..very polite and friendly took the trouble to source the
correct adapter for my Record BDS 150 sander dust outlet...Thank You
Ken Hinde (Dec '15)
"Thanks very much for a great service just before Christmas here on time as promised thanks again will get to work on Monday."
Sara Stuart (Dec '15)
"Well impressed with service and spread of delivery. Ordered at 3.30pm and on the doorstep by 9am following day."
Mick Nield (Dec '15)
"Just wanted to say, most impressed with purchasing experience. Fast replies to emails, ordered machine lunchtime, notification of intended despatch within 1/2 hour and free delivery before 9am the next day!"
Martin Jackson (Dec '15)
"5 out of 5 For D&M Tools would recommend, good service, fast delivery, love the item, would order again. Thanks."
Julie Smith (Dec '15)
"Thank you for the excellent service you provide. I have never dealt with a firm so efficient or so helpful and friendly when making a ‘phone call enquiry."
Brian Stephen (Dec '15)
"Quick and efficient service."
Tim Walker (Dec '15)
"Great service and very prompt delivery, I will be recommending you to my friends and I will be buying from you again. Many thanks."
Mike Jenkinson (Dec '15)
"Excellent as ever. Good website, good quality products, good prices, excellent service."
Tim Forrest (Dec '15)
"Your prompt action after my mistake was spot on , maximum satisfaction with your exemplary customer service, well done !"
Rob Dove (Dec '15)
"Easy website to use. Service and delivery excellent. Could not fault it."
Jim Webb (Dec '15)
"First class service, great prices, I will certainly be using this company again."
Kevin Smith (Dec '15)
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"Brilliant as ever! Otherwise i wouldnt trek over from saaaf london! Wish i could spend more time in the place and give you guys a bit more business! Keep on doing what youre doing!"
Mike Bennett (Nov '15)
"Thank you. The usual first class service and very helpful staff"
Brian Roberts (Nov '15)
"Everything has arrived - wonderful service! I will be back for sure."
Ron Mackay (Nov '15)
"Most competitive price, hassle free transaction and next day delivery (included in the purchased price). Would recommend without hesitation and I shall be returning. Brilliant."
Tom Couch (Nov '15)
"I was very impressed with the quality of service from D & M Tools, and even more impressed, if that is at all possible, with the speed (and cost – Free!),of delivery. Absolutely amazing, and most certainly second to none! If I need anything else in the tool inventory I shall visit your website first because yours is the standard that I shall judge all suppliers by in future. Thank you one and all."
Chris Sims (Nov '15)
"I am very pleased with D&M Tools. So refreshing to find such fantastic customer service nowadays! Excellent communication from start to finish with emails confirming order received, despatch date, delivery date and a text giving us a one hour slot for delivery on the day I selected, so I didn't have to wait in all day from 7am to 7pm like most deliveries these days.
I would recommend D&M Tools to anyone and will certainly use again."
Russ Shane (Nov '15)
Vadim Aleksejenko (Nov '15)
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"Superb service thank you keep it up"
John Banham (Oct '15)
"Always use dm tools service is second to non and keen prices too. Loyal customer."
Edward Midgley (Oct '15)
"Very good service,and excellent product knowledge."
Lee Jackson (Oct '15)
"Just to let you know that we were very pleased with our purchase. We were kept well informed at each stage and the goods arrived the very next day after ordering, even though we had only paid for normal delivery. Also the price was very keen – well done."
Nick Drury - Diamond Technique (Oct '15)
"This was the first time that I have used your company, I checked for the best price for the pressure washer we wanted, you came up with the best price plus an extra patio cleaning kit.
I ordered the product on Saturday and have received texts and emails continually keeping me up to date with the process. I was given an hour time slot today and the product came very shortly after the start of the hour. I can honestly say that your service is superb and customer service is second to none. I would definitely recommend your company to anyone. 1st class service is very rare these days, but you have got it absolutely right."
Mrs Kathryn Lawson (Oct '15)
"Always excellent service. The show was very enjoyable. Even my wife was happy. She let me spend some of my money. Result."
John Chalcraft (Oct '15)
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"…Amazing service and it's the best experience in buying something over the phone i have had and considering i also saved £25 on delivery... again I am truly happy at getting such great service and saving some cash as well...I will most definately buy from you again."
Matthew Webster (Sep '15)
"Once again D&M have come up with the goods at the right price. Delivered on time no fuss or problems. Will continue to recommend D&M.Thanks."
Ernest Stubbs (Sep '15)
"To date all orders have been dealt with quickly and efficiently. Hopefully this order will result in an unblemished record"
D Wood (Sep '15)
"First time I've used this firm and will not be the last"
Douglas Keeling (Sep '15)
"I just wanted to say a big thank you to all at DM Tools. In this day and gage its all too easy to moan and complain and forget about good service.
I live in the north west Highlands and so we dont ever expect good delivery service but I ordered a tool on Tuesday afternoon around 2PM and it arrived late yesterday afternoon! Just amazing.
Thanks once again."
Richard Williamson (Sep '15)
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"I’ve been looking for a replacement bubble stick for ages. I am most impressed with your speedy service and the catalogue will be very useful. Thank you."
Virginia (Aug '15)
"Despite missing the despatch deadline, your staff were super helpful, super friendly and very flexible. They got the item despatched for me and I now have a good chance of receiving items in time for an important job. Many thanks.
Graeme Hindley (Aug '15)
"So far, everything excellent - prompt, efficient, and keeping me fully informed. Couldn’t wish for better service."
Jeremy Eckstein (Aug '15)
"Just to say thank you for your prompt delivery. Order made yesterday early afternoon, phoned because I had a small technical query, within a short space in time query sorted. Order turned up at 11.05 today. Customer service at its best. Thanks to Gary for his help and advice. Will certainly use this company again. Thank you"
Brian Roberts (Aug '15)
"Very pleased with the way things were handled . Ordered on the friday and recieved it on the saturday no problems Ill be back thankyou"
James Wilkie (Aug '15)
"My best experience ever with ordering and delivery. Informative and stress-free. Many thanks."
Jonathan West (Aug '15)
"The whole service from start to end was Ace"
Jeff Hyams (Aug '15)
"To have dealt with my order and dispatched it within 12 hours of the first working day I would say is pretty damn quick by anyone's standards. Thank you."
Anthony Leonard (Aug '15)
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"I think the ordering is very good ,with a good range of delivery options , and I feel I am dealing with professionals! As a personal preference i would have liked a paypal option on your site."
Mr D. Martin (July '15)
"I have used your company several times and can say that you offer a first class service. Response time to emails is fantastic and the customer service and helpfulness is exemplary.
If only all companies where this good. Well done keep it up."
David Parry, RPC Containers Ltd (July '15)
"Many thanks for making my recent online purchase such a pleasant experience, from order through to smooth delivery. There are some very competitive prices out there, but they do not seem to be backed up with the same service levels. I feel confident to entrust my online tool purchases to D & M. Well done, keep up the good work and a huge thank you from a very happy customer."
Steve Earl (July '15)
"First class arrived next day TNT were A1. I would like to praise the driver for his helpfulness may be you could foreword this on to TNT . Many thanks."
K J Rowe (July '15)
"Thank you, your service has been first class up to know, just waiting on delivery. The guy who dealt with my enquiry and order was very efficient and helpful. I will definitely use you in the future."
Chris Hughes. (July '15)
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"Hi, Yes I have no problems with your web page, and was able to sort what I wanted and pay with out undue hasel. Thanks I will be coming back to you."
John Millward (June '15)
"I would like to compliment you on your customer service. It was very refreshing in this day and age."
Shelley Taylor (June '15)
"Briiliant service! Ordered Saturday arrived Monday. In use Tuesday....
Thanks for a rapid , cost effective shopping experience. Best Regards"
Roland Tremaine (June '15)
"Thank you to all at DM Tools. I have just had my Scheppach pl55 saw and track delivered via TNT. I am very happy the care and consideration given in keeping me up to date with my purchase. I bought it Sunday and it was here the Tuesday after at 12.40pm I cant ask for a better service.
I have saved your company in my favourites section on my PC for any future items I may be interested in, I will also recommend you to my friends who may also be looking for tools. To all your staff thank you once again. Best regards,"
Bill Crocombe (June '15)
"One of the best companies online and the customer service on the telephone is first class."
Helen Lees (June '15)
"Many thanks for the prompt and efficient service. The order placed on the 16th was received the next day. Also thanks to your staff for the good advice which helped me to make up my mind which Metabo twin pack to buy along with suitable screwdriver and drill bits. Excellent service and advice."
Robert Heath (June '15)
"Thank you so much Dm-tools. Best service we have ever had, ordered before lunch and received following day at 3.30 The timed delivery was also in the 1 hour slot quoted.
Should we need other items that you sell, you will be our first port of call."
Alan Rawson (June '15)
"Very pleased with scroll saw, just as described. Very fast delivery"
Brian Barrow (June '15)
"This was the best service from any online business I have delt with before and will certainley be a return customer.The attention to the delivery schedule was exceptional with the order arriving exactly on time. Many thanks."
Donald McInnes (June '15)
Received Mafell equipment as ordered, excellent service and brilliant package price, unbeatable as usual, many thanks,
Chris Bassett (June '15)
"May I compliment D&M Tools on getting my 2 recent placed ordered to me within 24 hours of actually placing the orders online. Also, at most competitive prices for those items. With appreciated thanks."
Malcolm Roberts (June '15)
"Best price on the internet. Excellent communication and speedy delivery. Thanks."
Pete Brooks (June '15)
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"Over the moon with the product and even more impressed with D&M Tools. This is the first time I have used this company, there was slight damage on a small item which they replaced immediatly. Great attitude, great service and I look forward to doing more business with these people"
RA Muccio (May '15)
"I cannot fault the service offered by your team. My few queries (and confusions) were met with helpful, patient and courteous replies, from individuals who went to some lengths to ensure that my orders were delivered swiftly and correctly. I am very impressed by the care exhibited, look forward to placing further orders with you when the need arises, and have no hesitation in recommending your first-class service. Thank you."
Paul Gilchrist (May '15)
"I received my Tormek sharpening machine in good order and spot on the time given by DPD. I just wanted to say how grateful I am for the remarkable attention to detail when 5 minutes after I sent you an E-mail about DPD delivery, I was telephoned by one of your staff. I can truly say that I have never had better personal support than that and it is rare when it is encountered. Thank you once again."
Geoff Graham (May '15)
"Many thanks for a speedy delivery of my order that arrived this morning feedback is 100% posative on all feedback thank you"
William Endicott (May '15)
"Many thanks for my order which arrived this morning. The goods are in perfect condition as was the packaging. The delivery driver was very polite and helpful, placing the heavy box inside the front door for me. Thank you also for keeping me up to date by email. Very pleased with an excellent service."
David Brown (May '15)
"Thank you for our recent orders. My husband has nothing but praise for your well packaged prompt delivery, of the items. Your communication has been excellent both on line and from the delivery firm. Cannot recommend you highly enough."
Edith Stephen on behalf of Brian Stephen.(May '15)
"A perfect web transaction! Brilliant site, brilliant service and unbeatable pricing. I only wish I had more need to buy things from you! Well done."
Peter McKenzie (May '15)
"Thank you for your excellent service,will recommend you to anyone looking to purchase tools."
I Greenman (May '15)
"D&M Tools is the best place i have dealt with in a long time the service is great the man i spoke to on the phone was very helpful
i will be coming to buy from you again keep up the good work"
Michael Cave (May '15)
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"Hi just a few words about your service, first class from start to end. from the moment I placed the order I was kept informed all the way to the door, I can’t ask for more. Keep up the good work, I will certainly recommend. Thanks again"