"You ask for feed back and I must say that the offer of the Dewalt plunge saw and accessories was excellent value and the delivery was free and could hardly have been improved on. You rang on Saturday to check a point about delivery and then it arrived as promised. (Ordered late Friday via internet, delivered to Plymouth on Tuesday.).Thank you."
Mr P.T. (Jan '12)
"Really excellent service! Prices were very keen, ordering was easy, despatch and delivery were really prompt. A great buying experience. Thank you very much."
Mr K.B. (Jan '12)
"D & M tools are a joy to do business with! I had a purchase damaged in transit,(not their fault) and the problem was dealt with, by them, in such a remarkably fast and positive way I can not praise them enough!! Polite,helpful, generous and totally professional. Their outlet in Heath Rd. Twickenham has a hugely comprehensive array of power tools and equipment. Amazing!! Their order processing/delivery speed is exceptionally fast and efficient,with VERY competitive pricing. Big thanks to the staff at D & M tools."
Mr A.C. (Jan '12)
"I looked through many sites and you gave me the best price, I will shop with you again many thanks."
Mr G.H. (Jan '12)
"Many thanks for your excellent service. You sent me an email with your various offers on the 16th January. I ordered the Makita plunge saw set later in that afternoon. Incredibly I was then unpacking my order within 23 Hours! Great stuff."
Mr M.H. (Jan '12)
"This is my first order with you and I have to say that the service has been exemplary. The price was great, ordering was simple, delivery was very prompt and I was kept updated on my order at all times, what more can anyone ask for?"
Mrs E.T. (Jan '12)
"I ordered my new Metabo drill yesterday and it arrived first thing the following day ! Fantastic service D & M ! Tool looks great with some really good features ! Happy to recommend you to all my workmates !!!!! "
Mr K.H. (Jan '12)
"This is my third Festool purchase, always incredibly impressed by their quality. I will be back to you for any future Festool purchases. So nice to deal with a responsive company! Thanks again."
Mr S.T. (Jan '12)
"Just a little note to say thank you for you help, I was struggling to find a Festool Jigsaw in stock anywhere and you had one. Very helpful lady on the phone and went all very smooth. I will be using you again. :-)"
Steve (Jan '12)
"I’d just like to say thank you for an excellent buying experience. As I’m local I was able to visit your fantastic showroom and buy the drill in person at Internet prices. I didn’t know shops like this still existed - well done and thank you to those who helped me today."
Mr G.S. (Jan '12)
"Thank you so much for the fantastic service and delivery of the Sjoberg bench I can not thank you enough for the help and ordering."
Mr M.B. (Jan '12)
"Received the exchange chuck today at 1330, less than 24 hours after dispatch, I would like to thank you and your staff for all the help you have given me in resolving this matter, and for the excellent service received. Now that we have discovered D&M Tools I sure my husband will be returning time and time again. Thank you."
Mrs T.L. (Jan '12)
"Thank you for your fast and excellent service."
Mr R.T. (Dec '11)
"The carrier DPD was excellent. Their web site gave a one hour delivery window and they delivered within this time. Overall excellent service ordered on the 28th and delivered on the 30th."
Mr I.B. (Dec '11)
"Absolutely brilliant delivery within 24 hours and during the xmas and new year holidays to, not to forget the drill magic cant wait to go back to work? I just love buying from British companies that get it right. 5 Stars."
Mr D.C. (Dec '11)
"I live in Yorkshire , and as your records will show have been using your company for some years. Recently I ordered an 18 volt battery which was supposed to be an offer, from one of your competitors. The order was placed in late October and I recieved it on December 23rd !!! Needless to say I wont be making the same mistake again. Over the years D&M have always managed to maintain the same high standards of product Knowledge , customer service delivery times etc etc etc. I can honestly say I would highly recommend your company."
Mr G.B. (Dec '11)
"Milwaukee saw - nice product cheap price very fast delivery thank you."
Ms S.S. (Dec '11)
"I would like to say how impressed i am with your service.Less than 48hrs from ordering online to receiving goods.I wil definitly be recommending your service to friends and collegues. Many thanks."
Mr J.C. (Dec '11)
"Excellent service - thank you."
Mr B.M. (Dec '11)
"...excellent service from D&M as I have come to expect. Thank you."
Mr D.E. (Dec '11)
"Dear D&M Tools this has been the first time I have dealt with you, driven by your very competitive price. It's always a little worrying buying over the net, unseen, and not being certain that what you thought you have bought is actually right until it arrives. Well, I can only say that this whole transaction has been seemless and a fantastic credit to your company and staff. It was delivered to a neighbour as I had requested, superbly packed, and just what I had hoped it was going to be! Many thanks and a job very well done. 10/10, and I dont say that very often."
Mr T.W (Dec '11)
"The service I have just received from D&M tools was excellent. From placing my order to despatch took less than an hour."
Mr S.W. (Dec '11)
"I collected my Tormek today and had to write to tell you how impressed I was with the service I received. Everybody was helpful and made the buying process a pleasure and are a credit to your company."
Mr J.S. (Dec'11)
"Exceptional service! Even when one of the components was missing it was sent the very next day. Will definately use your company in the future when the need arises"
Mr L.D. (Dec '11)
"FANTASTIC SERVICE"
Mr J.M. (Dec '11)
"Spot on very quick delivery thanx AAAA++++++"
Mr R.R.J.D (Nov '11)
"Very pleased with the service to date, courteous and polite. Cost competitive."
Mr C.L. (Nov '11)
"I am very impressed with my recent purchase of a dewalt 625 router. I found your company by way of google when searching for the best price. Your website was very easy and straight forward to use. The processing of my order and quick delivery was first class. I would want to use you in the future as you have proved yourselves as a company to trust. Many thanks."
Mr J.B. (Nov '11)
"Yes to sum up in just a few words, In all the years with orders mainly over the Internet I can honestly say that my orders are always prompt on delivery thoroughly wrapped for protection and with any outstanding orders that cannot be met, your customer care staff are quick to inform you of any late delivery and out of stock items. A service I can say will keep me as a DM Tools Customer. Just Brilliant."
Mr T.P. (Nov '11)
"I would just like to thank you for your swift and friendly service, your after care has been 5 star and we would certainly shop with you again."
Mr J.E. (Nov '11)
"I would like to thank you for the excellent service provided"
Mr M. M-R (Nov '11)
"Item arrived safe and well and all in two working days from initial ordering to delivery well done!"
Mr. T.P. (Nov'11)
"Very fast and reliable,time slot for delivery spot on. Thanks."
M.R. (Nov '11)
"Have been a customer about 15yrs---first tool was Elu circular saw ! Your service has always been first rate."
Dr A.J.S. (Nov '11)
"Ordered, despatched & delivered within 24 hrs is pretty good going!!! Some of the best service you can get. Many thanks."
Mr D.B. (Oct '11)
"Ordered one day got it the next and the job i needed it for got finished what more can i say. Cheers"
Mr A.M (Oct '11)
"Just a compliment. Ordered a mitre saw Monday morning online after talking to very helpful staff, paid for next day delivery and by 11am tues new saw arrived . Great service D&M. Thanks."
Mr G.B. (Oct '11)
"Only rang up (two days ago) about faulty tool. Was highly delighted and surprised to recieve a new tool today. Thankyou so much for prompt attention and efficiency. Definitely a satisfied customer."
Mr T.S. (Oct '11)
"I would like to thank you for the prompt and professional way that you dealt with my complaint regarding the damaged ladder.
With me complaining on the Wednesday and being told that Lyte will not be manufacturing my specific ladder type until the Friday (26/08/11) therefore not receiving delivery until Tuesday (30/08/11) nonetheless a new ladder was delivered on the Friday and the damaged one collected today (wed.31/08/11). Thanks again."
Mr D.K (Aug '11)
"I recently purchased an item from your company that demonstrates to me your teams commitment to customer satisfaction. The item had special delivery instructions that I required which were met in full, but not only that, your company had communicated my needs to the delivery company and to the driver of the vehicle. Please pass on my thanks to your team."
Mr J.D. (May'11)
"I wanted to leave feedback as a first time customer as the service i got was outstanding and with a fast delivery even better. Not many companies it seems today care about good customer service anymore, So it was great to fined one that does. Thank you very much for the great service."
Mr J.T. (May '11)
"Just to thank you for your prompt attention to my first order. I was very impressed in which the matter was dealt with. I will not hesitate to recommend your company to my colleagues and friends."
Ms M.C. (May '11)
"Once again a first class service, goods arrived in a very quick time and I congratulate them on their excellent after sales service too."
Mr D.S (April '11)
"It's very pleasing to encounter such excellent customer service, and I shall have no hesitation in recommending you to others, and shall make you my first port of call when I next need to buy tools."
Mr G.H. (April '11)
"Many thanks for the prompt delivery of the Trend Hinge Jig. Great piece of kit and a very good price too. Thank you very much."
Mr N.C. (April '11)
"I would like to congratulate you on the superb service that I received when I ordered the Dewalt thicknesser. It was extremely well packed and delivered by 17.00 on Friday."
Mr D.G. (April '11)
"Excellent service. Radio arrived within days. First time buyer, but will definitely use again. Thank you."
Mr D.P. (March '11)
"Orded the bench Morticer on the14th and received it on the 15th very happy with the goods. Good coms will buy again from D&M Thanks."
Mr J.R. (February '11)
"Once again I have enjoyed D & M’s excellent service. I ordered by new machine on Sunday evening, it arrived Tuesday lunch time brilliant service competitive prices."
Mr P.C. (February '11)
"My table saw and stand arrived today, the day after you posted it. I am delighted with your service and the speed of delivery was excellent. I will definately use your company again and I will pass my recomendation to use D&M tools on to any one needing to buy tool's."
Mr J.S. (January '11)
"My Dewalt saw arrived well packed and in good order this morning ...i am very impressed with the speed it got to me. I only ordered it last night it arrived about 9.30 am this morning as I say – impressive. Thank you for a good easy to use online service."
Mr D.B. (January '11)
"I apologise for looking elsewhere. Your service was so good when I ordered my drill, I should have known better than try somewhere else. I was merely drawn by the price. Thanks for the replies and look forward to using your company again"
Mr E.J. (January '11)
"The order was made at 9:20 ish yesterday and was with me by just after 1 pm today in a well packed undamaged box, all correct. I did'nt pay extra for the overnight carriage as I was in no big hurry as it's too flippin' cold to work in my garage!!
The communication by your company via e-mail was clear and prompt. Your prices are very keen so would have no problem using you again and would recommend you to all. I'm very pleased, so thank you to all the staff involved. Regards from a sub zero Northumberland."
Mr R.P. (December '10)
"I have just received my order in the depths of snow-covered South Queensferry, just outside Edinburgh. Other companies are having trouble with deliveries, but obviously you are on top of it. Thank you very much."
Mr C.R. (December '10)
"Received my Draper pillar drill today, I am very pleased with this product. Excellent service, delivery sooner than I expected. Pleasure doing business with you. Will most certainly shop with you again."
Mr A. B. (December '10)
"Thank you for great service.Dust extractor arrived next day. If only all firms were this efficient ! "
Irene (November '10)
"Thankyou dust extractor arrived about 1pm today [pretty good as I only ordered it yesterday pm] delivery guy was polite and waited patiently as I checked it over.Set it up and tested all seems ok got one 'ell of a suck to it [keep the hamsters at bay]. "
Mr C.B. (November '10)
"Hi, having just spent my voucher from the show 2010 prize draw , I would like to thank all the saturday staff for being so efficient and helpfull and tolerating all my questions. Would highly recomend D and M tools to all my workmates. Many thanks
Mr M.B (November '10).
"I would like to comment on the excellent service your company provided yesterday. All too often the only time you hear from a customer is to complain. I can assure you my company will use your services when and if required without hesitation."
Mr. G. I. (October '10)
"Well where do I start excellent service, firstly fast delivery, excellent prices and very well packaged (order yourself some stanley blades just to get to your goods lol). I'm quite fussy about certain things but I can honestly say that they tick all the boxes in my book (and no I don't work for them) its nice these days to see someone running a decent service and I would use them again"
Mr A (Hartlepool DIY'er) (October '10)
"I just wanted to drop you an e-mail to say how much I enjoyed the show at Kempton the other weekend It was my first time and I was most impressed by the knowledge, dedication and politeness of the team. I will certainly be back next year and will recommend it to my Engineers. Many thanks again."
Mr P. S. (October '10)
"Just wanted to say what great service - the router was with me just after lunchtime yesterday ie just over 24 hours after I ordered and I didn't even choose the next day service. I had not used D&M before and I must admit I was a little unsure as no one else seemed to have this router in stock and your price was so good. So, excellent all around and your organization has just become my favourite supplier. Thanks again"
Terry (October '10)
"I just wish to offer my sincere thanks for your excellent service. Placed (order) just mid-afternoon last Saturday and received today, Tuesday. WELL DONE!
The packing of the goods was superb and ensured a safe delivery. A word about Parceline and tracking the order - I tracked the package this morning and delivery was indicated to be between 15.10/16.10 and I took delivery at 15.30 - what more could one ask for.
Just to finish, I visited your comprehensive show at Kempton Park last Friday and I was suitably impressed."
Mr W.Y. (October '10)
"I would just like to express my appreciation of the superb service received. From the placing of the order itself, notification of order receipt and processing thereof to the speedy delivery to my home. I would also like to comment on the great quality of the heavy duty sack trucks delivered - Really very, very good quality and tremendous value for money - Thank you.
Mr N.F (October '10)
"Just a quick note to say that I visited your store today and the knowledge of your staff and the friendliness of the two ladies at the checkout along with your range and prices mean I will now be a regular customer and recommend you to everyone. Best tool shop I have ever used. Many thanks,
Mike 'the fridge' (October '10)
"Your prompt service is much appreciated. It nice in this day and age to deal with a company that still values Customer Service. I will be placing another order with you shortly and meanwhile, thanks again."
Mr M.N.U. (September '10)
"Just to say thanks for your excellent service. Ordered a heavy band saw on 12/8/10 at 1.30 pm and was delivered by TNT ( also very helpful ) on the following morning at 10.30 am. Its not often these days that you get service like that !!!!.
Will be back."
Mr M.H (August '10)
"Fantastic again D&M. Order placed 16.04 on 11th August. Delivery made at 13.50 on 12th August - less than 24 hours to reach me. If I could have traced this product locally at the same price, I still would not have got it quicker! I'll be back."
Mr J.M (August '10)
"Thanks a lot for your excellent service, I ordered a dust extractor on sunday, I then had a phone call first thing Monday morning to say the item was despatched and to confirm special delivery needs, said Dust Extractor duly arrived am on the Tuesday. Wonderful thank you very much for such Great service and I hope to be dealing with you again soon."
Mr D.H. (August '10)
"Thank you for such an excellent service. From the time of ordering to dispatch was just 15 minutes and I was able to track my order on-line. It arrived 4 minutes after the time slot allocated had stated. Many thanks again."
Mr D.T. (August '10)
"Just a note to say thankyou yet again for your great customer service and speedy delivery. Got my plunge saw this morning. Keep up the good work!!"
Mr C.W. (August '10)
"I would like to thank D&M for the first rate customer service. I live in the Irish Republic and the goods are always with me in three to five days and in excellent condition. Communication is spot on and if my order needs to be altered or cancelled this is done without any dramatics or moaning. Simply the best company I've had the pleasure to deal with on the Internet, others could learn from D&M how to treat customers thus securing and growing their customer base. Well Done"
Mr S.B. (June '10)
"I am so impressed with the scroll saw and the delivery service that I wanted to say thanks. From speaking to a member of staff who was very helpful yesterday to receiving my scroll saw today ( less than 24hrs from London to Edinburgh) I will recommend your company to my friends. Once again thanks very much for such great service."
Mrs B. S. (June '10)
"Received my Skil circular saw today, ordered on Monday, excellent service & price, will use you again and recommend to others, many thanks."
Mr B. H. (May '10)
Just to let you know that the T4 arrived safely on Tuesday. I'm well-pleased with both the machine and your prompt service and I hope we can do business again in the future. Thanks a lot."
Mr F. McV. (Apr'10)
"Just thought I'd drop you a line to say that I recieved my order yesterday, and thank you for your excellent service throughout. I would definitely use your company again and recommend you to others."
Mr A.H. (Apr'10)
"I would just like to thank you for the prompt way in which my web order was handled. Your site is easy to use and the feedback from you after an order is placed is certainly the best we have encountered. We ordered last Sunday evening, chose the three day service and received the goods first thing on Wednesday - GREAT. I shall certainly recommend your company to friends. Thanks again."
Mr L.F. (Apr'10)
"...excellent comunication with you... GREAT CUSTOMER EXPERIENCE! I just got my bandsaw delivered....!HAPPY DAY!
I will recomend D&M tools all over! Thanks a lot!"
Mr M.H (Apr '10)
"I ordered the Bosch GKF600 Kit yesterday, it turned up this afternoon. Friendly and courteous, "Do you need anything else" It reminded me of old fashioned shopping, the internet has it's place, but it can't replace good old fashioned good manners. Great service, I'll be back again, as this was my first shop with you, many thanks"
Mr J. McB (Mar '10)
"I am shocked. I ordered these items on the 8th March at about 10:00, by the 9th March pm they were sitting in my hallway.
That is a fantastic service."
Mr A.K. (Mar '10)
"My order was placed on your web site at 15.24 on Thursday 11th February. It was delivered to my door LESS than 24 hours later at 13.00 on Friday 12th February.
It arrived packed in such a way that it could have travelled around the globe several times without damage. Thank you very much – Fantastic."
Mr J.M. (Feb '10)
"I wish to thank you and D&M tools for a superb and swift service in connection with my purchase of tools. The level of service was just incredible and I will highly recommend D&M tools to others."
Mr T.S. (Feb '10)
"Thank you for your prompt response. It's good to deal with a professional retailer that believes customer satisfaction is as important as sales. After working in the media - for many years - I've become a hardened sceptic. I'm not used to giving out plaudits...but you've earned this one! Thanks again"
Mr D.C. (Feb '10)
"I have placed a number of orders via your web site over the last few months. I have to say that your service in terms of telephoning me with information often within minutes of placing the order and rapid delivery is fantastic. Twice I have placed orders after 3pm and the orders have arrived by 10am the following day."
Mr P.R. (Jan '10)
"Many thanks for excellent service will certainly recommend you to others.Will be ordering again shortly."
Mr J.M. (Jan '10)
"After all the problems I have had with other tool websites regarding failed deliveries (i.e taking the payment, cant deliver it but failing to inform me) over the last week or so it is a breath of fresh air to get one that responds so quickly."
Mr. P. W. (Dec '09)
"Thankyou for prompt and helpful response. How good it is to receive 'old fashioned service' even if by modern means! Thanks again"
Mr S.N. (Nov '09)
"Just a short note to say thank you for the excellent service I have received from D&M Tools. I ordered my DeWalt Router on Monday at 16:48 and it arrived safely Tuesday at 09:50. That has got to be one of the quickest internet purchases I have ever made! I will definitely recommend D&M Tools to others and hope that they receive the same professional service I have."
Mr S.M.P (Nov '09)
"Just wanted to say thanks for another good deal (Bosch Drill and impact driver) and first class service again. Well done!"
Mr M.S. (Nov '09)
| Not everyone is happy with our service!
"Good Evening D&M. After having ordered these tools on Wednesday night, expecting them to be delivered Monday - unfortunately they arrived today (Friday), which means rather than me telling my partner I cannot "get on" as I have not got the relevant tools and because your delivery was so slick and efficient, means that not only have I got 2 full days of work ahead of me, but I have to curtail my Friday evening beverages to ensure that I may comply with health and safety standards of working with the said delivered tools. (I hope the recipient of this does have a sense of humour - thanks for such a prompt service!)
PS I will endeavour to place future orders by no earlier than Thursday!!"
Mr M. L-R (Nov '09) |
"Just got my parcel. Again thank you to you guys, and to my great surprise there was even 2 cutters included. All I can say is thank you.
Will definetely order from you again. Thanks - now I have to go and play with my tools! Until the next order."
Mr F. H (Oct '09)
"Thank you for your prompt and efficient 1st class service. I used to order my tools from a large company famous for its screw selections, but I was recently let down on my last processed purchase from them. So I just came across D&M via an internet search and was very pleased I did too, with such excellent customer service, speedy delivery and very competitive prices I will be certainly placing future tool orders with you."
Mr C. C (Sep '09)
"What a pleasure it is to have found such a professional company as D&M Tools to deal with, I first spoke with (one of your technical advisors) on Saturday who answered all my questions immediately, had excellent knowledge of your products and knew exactly what he was talking about with such confidence, believe me I find this rare today. (We) will be ordering from you again. Take a bow and please..."
Mr N. B. (Aug '09)
"Received order this morning.Thank you for a first class service.I hope to do business in the future."
Mr D.R (July '09)
"I just wanted to thank you for your prompt and efficient service. The first time we ordered from you the service was excellent but I wanted to have the experience at least one more time before adding to my list of good suppliers. Be assured that we will contact you if we need further products in the future. Thanks again."
Mr F.W. (July '09)
"Thanks you very much for all your efforts, I really appreciate the way you have resolved the issue.
I'll love to use DM-Tools when ever I needed anything. It was great experience to have a chat with you."
Mr M.T.N (July '09)
"I have recently placed 2 orders with you and in both cases received delivery within 1 day. The service is excellent and would like to thank you for your
speedy efficent service. I will continue to use your company and will reccomend to others."
Mr A.C. (July '09)
"This is the first time we have used your company, found you by pure chance when I was Googling.
Order arrived this afternoon. FANTASTIC SERVICE - less than 24hours - amazing!
Will certainly recommend you.
Many thanks."
Ms J.R. (July '09)
"Many thanks for your efforts with sorting my problem (with diamond whetstone). I must say it is refreshing to deal with a company that does provide customer service. I accept that problems do occur, its how a company resolves the issue that builds a reputation. I was hugely impressed with the organisation and professionalism of the Tool Show at Kempton Park in November, and you have only reinforced that impression. I am looking forward to this years show."
Mr K.J. (June '09)
"I wish to express my thanks for all the trouble you have taken to contact me and solve my lathe problem.
I appreciated your technical expertise and explanation and realise that the initial problem was because of my obsolete model of lathe not the contents of your kit, so it is all the more commendable that you came up with a solution and pulled strings on my behalf to get the necessary part.
I am now pleased to report that it was delivered promptly, fitted perfectly and I have the bowl attachment in successful operation. I will certainly recommend D&M Tools to my friends. Thank you again.
"Happy pensioner from Perthshire" - as they say in the mags! "
Mr F.D. (May '09)
"Thank you for your help with my bandsaw order. It was a real pleasure to do business with you. I was most surprised to find that you had included a set of spare blades, which makes it an even bigger bargain than I expected."
Mr B.W. (May '09)
"Just to confirm my order was delivered today and I am writing to thank you for an extremely prompt, efficient service. Very impressed that our request of delivery (that being left with a neighbour in our absence) was upheld and the whole process was painless!!
Well done to the team at D&M and will certainly spend my cash with you in the future!! (and recommend to friends)."
Mr M.L-R. (April '09)
"Thank you for your quick response of delivering my package to me, will use D&M tools again. Once again thank you."
Mr E.W. (April '09)
"A quick thank you for identifying the problem and supplying the fix over the phone. An excellent example of top quality customer service - D & M know how to build great customer relations.
I'll be recommending the company to my golfing buddies when they're looking to purchase online."
Mr C.S. (April '09)
"I would just like to show my appreciation for the wonderful service I got from you. I ordered a biscuit cutter which was very well packed it arrived in excellent condition and arrived when I was told. THANK YOU,and keep up the good work I will never hesitate to use your company in the future."
Mr B.B. (April '09)
"Thanks for providing such a prompt and great service, your website is clear and easy to use, you keep customers informed, you seem to hold everything in stock, your staff are knowledgeable and with prices generally cheaper than elsewhere I have stopped bothering to shop around."
Mr G.O'S (April '09)
"Thanks for the fast reply it's good to know you respond so quick. I have spoken to a very pleasant lady this morning who was most helpful. I look forward to receiving my sons lathe. And if all goes well I am sure there will be things he will want to order in the future.
Well done give yourself a pat on the back. Its rare to have a company that responds to enquiries with such efficiency."
Ms A.G. (March '09)
"Highly professional, competent and friendly staff.
Have now ordered 3 times in 2 weeks, accumulating loyalty points along the way, which have been offset against the already cheapest prices I could find in the UK.
It does encourage you to spend over £99 to get free delivery, but in my case, I need to build up tools for a cabinet making and similar projects which'll hopefully lead to me working with wood professionally.
Email communication is excellent, as are stock levels which are constantly deminishing due to your low prices. Only once did I have to wait and that was for a Draper Magnum 1000 workbench, which arrived directly from the manufacturer.
Highly recommend D & M Tools to anyone looking for low prices with excellent customer services.
Hopefully they won't become complacent once I'd ordered a certain number of items!
I'll be back shortly to order again. Keep up the good work!!!"
Mr M.T. (Norwich - March '09)
"Thank you D&M for what can only be described as superb service. My Table saw, Band saw and Square Chisel mortise machines arrived on time and with no fuss. I have also accumulated enough bonus points to offset the carriage charges. As for price, I took your Internet quotes to a local dealer telling him that he had the job if he could match the prices. He made a couple of phone calls then told me he could not even buy the machines for the price, and proceeded to warn me about online cowboys. Yesterday (one week later) I told him the machines were installed and working. Thanks again D&M I WILL BE BACK, you saved me around £200"
Mr I.G. (March '09)
"My first visit to your store in Twickenham was on Friday 13th, but luckily for me I had the good fortune to be assisted by Rick, the super sales man from planet tools!!
Learnt more in the hour I spent with Rick than I have in the 25 years of visiting other stores, not only did I get the best deal and best choice, service and knowledge were second to none, even beat e-bay special deal price by over £100.00, even dealt with the 3-year guarantee for me whilst paying so totally painless.
Fantastic store, totally recommended, I will be back!!"
Mr J.C. (March '09)
"Just wanted to say thanks for the advice and astonishing service. Ordered it yesterday at 9.02 and it turned up this morning at 10.22! Currently trying to get it together. But 25 hours for a bandsaw - i wasn't really expecting it until next week! Many thanks indeed,
Mr B.W. (March '09)
"I just wanted to say how inpressed i am with your company! & thankyou! for having large up to date stock & delivering very quickly! i recently have ordered from a very cheap internet site called (name withheld) i ordered 21 days ago and my purchase still has not turned up! i like your reward system and site etc hope you all get through the recession and prosper where others fail (to deliver)!!"
Mr P.W. (March '09)
"Thanks for your help....D&M is a very impressive firm - packing, paperwork and customer service all excellent"
Mr J.N. (March '09)
"I feel that I must compliment you on your excellent service. I placed my order on line with you on Saturday evening (after your official closing time) for standard delivery, ie, 3 wkg days, and received an immediate automated confirmation. Then, on Monday am you informed me that the goods were to be despatched that day and I actually took delivery on the Tuesday. What more can one ask of a supplier?
I must also add that I was out when the delivery driver arrived but a quick call to the depot resulted in his returning 20 minutes later, so would you also please forward my thanks to those reponsible.
Your organisation will most certainly sit at the top of my list of suppliers for any future needs."
Mr M.O. (March '09)
"Thanks very much for your proactive help. It's service like this that encourages customers to return to your company."
Mr R.B. (February '09)
"Just wanted to thank you for your quick response. Thanks to mobile email, I managed to pop by and pick one up on my drive home.
Also, I would like to commend the staff in the shop who were extremely helpful."
Mr G.L. (February '09)
"Thank you for such a prompt reply and solution to my problem... I am very impressed with your after sales care."
Ms J.P. (February '09)
"Thank you for the quick delivery of my order. Excellent service, good value, quality products. I know where to come now!"
Mr N.C. (February '09)
"Excellent service - We recently purchased a Scheppach 3 bandsaw and morticer from you and while happy with the tools we have been even more impressed with the level of service from DM tools. Since placing the order you kept us informed as to the delivery etc. When we realised that the chisels for the morticer and a key had not arrived you dealt with it immediately. The key has now arrived and we expect the chisels later this week. This morning we noticed the depth stop on the morticer was cracked. A quick phone call to DM provided the phone number of scheppach who have despatched the stop immediately. We shall be dealing with you again."
Mr G.A. (February '09)
"Just to let you know, received safe and sound - thank you for such an excellent bargain, and service to match."
Mr D.M. (January '09)
"Tormek Grinder arrived safely this morning. Very many thanks for an excellent service."
Mr D.H. (January '09)
"You’ve done it again! My order for a DeWalt Jigsaw arrived in a little more than 24 hours, and again - superbly packed."
Mr J.M. (January '09)
"...I hope Dewalt are aware that you care for your customers. I have purchased many tools from D&M over the years and have always recieved sound advice from the staff in your shop, thanks again"
Mr J.B (January '09)
"May I take this opportunity in congratulating you on a superb customer service and an extremely efficient & sincere customer care programme. ... I will certainly be coming back to D&M tools."
Mr F.B (January '09)
"Goods arrived today in perfect order. Excellent service. THANKYOU."
Mr A.D. (January '09)
"...I decided to use D&M tools because the price was very competitive and the website was easy to use. I placed the order on Saturday and was extremely pleased that by Monday an answerphone message had been left on our home phone making a suggestion about our delivery.
The sander arrived yesterday and my father and I were extremely pleased with how the sander had been wrapped to ensure no damage to the tool.
So a huge thank you for a great website and superb service."
Mrs K.S. (2008)
"Vac arrived today, perfect condition. Many thanks for all your help. Definitely buy from the company again."
Mr P.P. (2008)
"Thank you for your speedy efficient service, Highly delighted with products recieved at great prices will recommend you to others. Many thanks"
Mr D.P. (2008)
"Just like to say many thanks for a very efficient service!
My order arrived this morning all safe and sound….didn’t really expect it until next week.
Will definitely continue to use your services for my future power tool purchases"
Mr D.H. - Watlington, Oxon (2008)
"It is very rare that I feel compelled to write but I feel in this instance I should.
I have just recieved a wood turning lathe and attachments and would like to thank you for the extremely efficient and professional manner with which you dealt with the order. Your service was prompt and polite and the whole order and paperwork was delivered when you said it would be.
I will certainly recommend you to friends and work mates and look forward to doing more business with you in the future."
Mr S.G. - RAF Brize Norton (2008)
